This place was strait up creepy. My daughter walked in an d was scared . I was ok with it until the power was not working. We went down to the lobby or whatever it was to ask the guy for help my daughter started to tear up not wanting to stay so we left . Never again stay here!
We got an email to take a time-share tour of this resort with the promise of being put up in Orlando at a "Marriott or Hyatt style hotel" for 4 nights. We signed up for the tour for 5-24-24. They booked us at the Enclave Hotel, which we had never heard of, but figured it was comparable to a Marriott or Hyatt. Bot were we wrong. We got to the Enclave and found out it was apartments (most units were permanent residents) and the unused units were rented as hotel rooms. It was awful. This was a real bait and switch. We went to the tour just to complain about the room. They didn't care at all. They just wanted to sell us a time-share program. The room was so bad we only ended up staying 3 of the 4 nights. If you're dealing with this place, BEWARE.
Start with the positive. Great location! Close to universal studios. That’s it for positive. Wifi didn’t work…at all. Called front desk for days and told the same every time. “No one else has complied “… which was a lie. “ we called the internet company “ nothing changed. “I’ll reset the router “ nothing changed. The tvs often lost connections and froze. The bathtub wouldn’t plug, the heating unit made a terrible racket, the stove didn’t work, the on site washer and dryer was disgusting. Wouldn’t stay again
The room was okay . It could have used some updates but overall was a great stay at an affordable cost . The winning part was an employee named Tracy . She stole our sweet soul and took the time to go out of her way and show us around . She is the definition of outstanding customer service. We will be coming back because of her hospitality!!!
The size of the room was great with two beds and two baths... for a couple girls traveling together and it was nearby to some good restaurants and one of my favorite attractions the titanic experience.
However, the hotel could have been a touch cleaner and the carpets and things are slightly worn out. We didn't interact much with desk or any staff. And mostly our stay was ok for what we needed... but although I've thought it'd be great for traveling with family I don't honestly know if I'd stay here again.
