I have never in my life had so many issues with a hotel that I didn't even stay at yet! I had booked this hotel through hotels.com, but literally next day realized we wouldn't be able to make it do to an unforeseen emergency. Hotels.com said it would take 7-10 business days to get our refund and they had issued it on their end. 10 business days later. I write to check on the refund as we still haven't received it. Liars all around. The hotels.com person told me they front desk person "Tiffany" Had said the refund was issued on the 27th. It is now the 29th. Ok, thank you. But, I got a notification and checked on my banking app. No, instead of a refund we get it taken out again! Or rather tried to be taken out and since we didn't have that much it ended up being like a bounced check and overdrew our account. Now we are negative in the bank. The front desk argued with me saying on HER end it shows it was issued but not until THIS morning. So the 29th. 10 days AFTER I cancelled the trip. Then said it was issued as a refund but since it was this morning it would not show up in my bank until a day or 2 later. I said my bank deposits instantly and doesn't hold deposits. She argued they did. YOU don't even know who I bank with! Long story short I'm reporting my card as stolen with fraud against this hotel. Because now they have tried twice to take $75 rather than just issue me the one $65 back. We will never stay at this hotel with their fake "British" Accents and hoitie toitie attitudes. They lie. Be careful. I was literally looking at my bank account as she told me I was wrong and she was right. Never ever ever staying or going near this hotel. Liars, the whole lot of them.

Beds are con-caved in the middle, you roll into each other. Fridge smelled like fish, door was hard to open/close. Only 2 towels for a week, tv’s are not smart or able to plug in a fire stick. Switched rooms, same issue, had to sleep with pillows in the middle. This new room smelled of mold, stayed wet feeling, had a clean strip on the toilet- 1st room didn’t. Sliding door was easier to open than 1st room. Best thing was the microwaves in both rooms!