Room was poorly lit. No room to make tea. Had to plug kettle in the bathroom. Not enough hot food on offer at breakfast.Dangerous plug sockets in the room. No comfy seats to sit on. Only the beds. Not comfy sitting on bad as there was a poorly positioned shelf at neck height when sitting
Dear Guest,
Thank you for providing us with your feedback. We sincerely apologize for the issues you encountered during your stay. Your comments are important to us, and we take them seriously as we continuously strive to improve our services.
We will address the concerns you raised with the relevant departments to ensure that the lighting, amenities, and overall experience for our guests are enhanced. If you have any additional details or specific suggestions, please feel free to share them.
We appreciate your insights, and we hope to have the opportunity to provide you with a more positive experience in the future. If there's anything more we can do to assist you, please don't hesitate to let us know.
Best regards,
First let me say that the location is great with the metro station a block away and the Rambla, etc. only a short walk away. But I agree with others - the bed was uncomfortable, I was in a single room right on Paral.lel avenue which was noisy until about midnight and also with the sound of the metro trains running under the building until midnight and then starting before 6am so no alarm needed. So on the whole, I cannot recommend this hotel for anything more than a one night stay - I was there 4 nights and it was tough.
Dear Guest,
Thank you for choosing to stay with us and for sharing your feedback.
We apologize for any inconvenience you experienced during your recent stay. We understand that noise disturbances can impact the overall comfort of your stay, and we regret that this was the case for you. Please know that we take guest feedback seriously, and we will review your comments with our team to explore ways to minimize noise disruptions for our guests in the future.
We appreciate your positive comments about our convenient location, and we regret that other aspects of your stay did not meet your expectations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable experience.
If you would like to discuss your stay further or if there is anything else we can assist you with, please do not hesitate to contact us directly.
Best regards,
Hotel Paral·lel
I was in a single room on the first level. Between the subway running right underneath and the revealers on the street I didn’t sleep for my three night stay. The rest of the hotel was okay . Im sure other rooms were fine . Just don’t let them put you in the front of the hotel. And no they wouldn’t move me when I asked.
Dear Guest,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the noise disturbances you experienced during your recent stay. We understand that a peaceful night's sleep is essential for our guests, and we regret that we fell short of providing you with the restful stay you deserved. Your comments regarding the street noise and the proximity of the subway are duly noted, and we will take steps to address this issue to minimize disruptions for our guests in the future.
We regret any inconvenience caused by the room assignment and the inability to accommodate your request to be moved. Please know that guest comfort is our top priority, and we apologize for any frustration this may have caused.
We appreciate your understanding and hope that you will give us another opportunity to provide you with a more enjoyable experience on your next visit. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
Warm regards,
Hotel Paral·lel
3 days in this hotel was nore then enough - must say i am spoiled - but quality of the bed is essential for an hotel - very large cushions, extremely hard matrass - horrible to to sleep & not recommended for the future
Dear Guest,
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience you experienced during your recent stay. We understand that the comfort of our guests is of utmost importance, and we regret that the firmness of the mattress did not meet your expectations. Your comments regarding the bedding have been duly noted, and we will review them with our team to ensure that we provide a more comfortable experience for our guests in the future.
We appreciate your candid feedback as it helps us identify areas for improvement. Please know that guest satisfaction is our top priority, and we regret if we fell short of meeting your expectations on this occasion.
We hope that you will consider giving us another opportunity to host you in the future and provide you with a more enjoyable experience. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
Warm regards,
Hotel Paral·lel
checkin takes ages, even if you ordered online and filled in all the details before, no idea what that man was doing on his computer, with all his papers and why he still needed info to be entered on an iPad...
very noisy room, you can follow conversations from the next room if you are lucky nobody is arguing on the hallway, poor airco
Dear Guest,
Thank you for sharing your recent experience with us.
We apologize for the inconvenience you encountered during the check-in process and for any disturbance caused by noise in your room. Providing efficient and timely service is a priority for us, and we regret if we fell short of meeting your expectations in this regard. Rest assured, we will review your feedback with our team to address any issues and make necessary improvements.
Regarding the noise and air conditioning concerns, we apologize for any discomfort you experienced. We strive to provide a comfortable and relaxing environment for all our guests, and we regret if we did not meet your expectations in this aspect. Your comments will be shared with our maintenance team to ensure that any necessary adjustments are made to improve the overall guest experience.
We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.
Warm regards,
Hotel Paral·lel
