Hotel reception was very welcoming and our first impression of the hotel was very good, modern and clean. The bedroom had great facilities, clean and well maintained. Food was very good, especially the excellent buffet breakfast. Ryan was particularly helpful to us finding and booking our restaurants and attractions during our stay. Would recommend and return to this hotel again.
Dear Michael,
Thank you for such a great review.
Your words have painted a masterpiece of a stay that would make any local artist envious! It's wonderful to hear that our hotel's modern charm and cleanliness caught your eye from the get-go. Cheers to the excellent buffet breakfast that kicked off your days on a high note. Very thanks for appreciating Ryan's great work, it makes clear our intention to always offer the best service to our customers!
At the same time, thank you for letting us know that you would recommend our little haven of tranquility and artistry; it's music to our ears!
We look forward to welcoming you back on a future occasion.
Best wishes,
Belén Sánchez, Guest Relations Manager
I had a very simple query about this hotel when booking, so I sent an email but no response that day. So I rang the UK number which seems automated and did not understand my query. I rang the Spanish number and was told the Loft in this hotel does not have a separate living area, so I had to book the more expensive townhouse. Then I get an email today to my original query to contradict that saying the Loft does in fact have two rooms. Beware the customer service at this hotel appears to be non-existent. I had booked non refundable given the more expensive townhouse booking, so I just hope the hotel customer service is better when we arrive. Very disappointing.
Dear Guest,
Thank you for taking the time to share your point of view.
We apologize for any confusion caused during the reservation process. We are looking into our communication channels to ensure they're sharp and there are no language barriers in regards to the description of the rooms.
It only saddens me that just yesterday I received your mail about this issue and answered you inmediately with several solutions that would mend the situation and apparently we still aren´t able to reach your expectations.
Nevertheless we hope you enjoy your stay among us once you are here.
Kind regards,
Belén Sánchez, Guest Relations Manager
I can’t tell you more this is not a hotel to stay in
The location is in a grimmy area
The hotel has had a renovation, not sure what that means white paint and new sheets
Check in was unfriendly and we were allocated a disabled room so we returned to the lobby to be told we are full and can only give you a twin room two floors further down with road noise (we shouldn’t have bothered asking) and at check in a mini bus of airline hostesses arrived to be allocated all the queen beds at special corporate rates woohoo! We paid more than €250
Let’s get back to the noise, this place is a tent I would rather stay at a hostel
The noise from the road side, the hall way when every room enters and exits not just your neighbour the whole corridor
The cleaners brought the trollley through at 6am but they were also there vacuuming at 5pm same day, so siesta must be 3/4 hours I’m guessing
And you can hear everyone above beside and around you including their plumbing not to mention the party of 4 guests that got home at 4am and didn’t stop until close to 7am
I called down to reception but of course they did f*** all
The cleaning is far from adequate and I kept my shoes on as the floor is tacky
The bathroom has marks and grime everywhere
Just go elsewhere, Barcelona has got more expensive hotel wise but if you value sleep do your research from slim pickings
Very smart contemporary hotel. Staff were very friendly, helpful and approachable.
Location from airport about 30 minutes was ideal for a first time visit.
Room/suite was clean comfortable and provided with free water and juice drinks.
Location to La Rambla and sea front etc was great all being within walking distance.
Stayed for bed and breakfast which was ideal and adequate.
Dear Peterkl,
Thank you for such a great review.
We're absolutely thrilled to hear that your inaugural journey to Barcelona was complemented by our hospitality and contemporary charm! A big thank you for recognizing our friendly staff who are always buzzing to assist with a smile. It's fantastic that our prime location served as the perfect launchpad for your urban explorations, with La Rambla and the seafront just a hop, skip, and a jump away. We take pride in ensuring our guests can indulge in the comfort of our clean and cozy rooms, complete with complimentary refreshments to keep you hydrated and happy. Our delectable breakfast aims to kickstart your day with a spring in your step, and we're glad it hit the spot for you. Stay Curious as you reminisce about your Barcelona escapades, and remember, we're here to make every visit an art-filled adventure!
We look forward to welcoming you back on a future occasion.
Best wishes,
Belén Sánchez, Guest Relations Manager
Fantastic place overall. Great location and staff. Ryan on front desk assisted with amazing restaurants and rooftop bar suggestions. Also helped with transport when taxis on strike. Very well spoken and engaging . Hotel breakfast was really good addition as well.
Dear Guest,
Thank you for your valuable review.
It's music to our ears to hear your stay hit all the right notes! A big shout out to Ryan for orchestrating your experience with top-notch dining and rooftop bar recommendations - he's indeed a maestro of hospitality. We're delighted to know the breakfast added a delightful symphony to your mornings. Our team strives to ensure every guest finds comfort in our delicately designed rooms so you can make the most out of your stay, and it sounds like we've hit a high note with you!
Though your review is like a breath of fresh Barcelona air, it seems there were no sour notes to address, which allows us to keep the rhythm of positivity going! Remember, whether you're here for the art-infused corners, the Open Living Lounges, or our state-of-the-art fitness spaces, we're here to make sure you feel good and Stay Curious.
We look forward to welcoming you back soon.
Kind regards,
Belén Sánchez, Guest Relations Manager
