Great hotel as you would expect from Melia. It is a little older than some so the room was a little less than we are used to but it was comfortable and had everything needed. We had a treatment in the spa which was lovely. Spa circuit was quite old and underwhelming, plus my husband slipped and hurt his arm and back entering the thermal pool as the aluminium is quite slippery and there are no warning signs. Location was ok for what we needed
Dear Guest,
Thank you for providing us with your feedback.
We are glad to hear that you found our hotel comfortable and enjoyed your treatment at our Serena Spa. Our team strives to provide a pleasant stay for our guests, and we appreciate your kind words about our hotel and services.
We apologize for the inconvenience you experienced with the spa circuit and your husband's accident. The safety of our guests is our top priority, and we will take your feedback into consideration to improve our facilities. As for the location, we understand that being in the heart of the business area might not be ideal for everyone, but we are conveniently located near public transport and various tourist sites to make exploring the city easier for our guests.
We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,
Raul llorente.
Guest Service Department
Very nice hotel. The staff was very friendly. Wonderful people. My daughter's Airpods went missing but the hotel worked with us until we found a resolution. Once the hotel found the airpods, the staff mailed them back to us very quickly. It was exceptional service.
Thank you for this positive review.
We are delighted to hear that you found our staff to be very friendly and that they provided exceptional service. Our team is dedicated to ensuring our guests have a memorable stay, and it is great to know that they were able to assist you with the lost Airpods and promptly mail them back to you. We appreciate your kind words about our hotel and staff, and we are glad that you and your daughter had a great experience with us. Your satisfaction is our top priority, and we are always striving to improve our services and facilities.
Kind regards and we look forward to welcoming you back.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
Great room, good looking hotel, good location, great staff (housekeeping, breakfast). Infact the staff were great!! Hotel room was nice. One major concern. The hotel nickel and dimes you for drinking water. You have to pay for cans of cold water. Despite reserving 2 rooms and spending over $3000 for our stay, providing a few cans of chilled water a day should not be a problem (negligible cost to hotel). But instead, when requested at the front desk, I was recommended to drink tap water (warm) from the bathroom. This is not about sustainability, this is about comfort. The sheer unwillingness to provide a simple service of cold drinking water for a family that stayed there for 6 nights in 2 rooms is the only reason the hotel received 2 star. Hope management at the hotel takes notice.
Thank you for taking the time to share your review.
We are delighted to hear that you enjoyed our great location, comfortable rooms, and friendly staff. It is always our priority to provide our guests with a memorable stay. We appreciate your kind words about our housekeeping and breakfast services. We understand your concern regarding the provision of cold drinking water in the rooms. While we do offer a minibar with various beverages, we also encourage our guests to make use of the kettle and tea service provided in the room to enjoy a refreshing drink. We apologize for any inconvenience this may have caused during your stay and will take your feedback into consideration for future improvements.
It would be a pleasure to have you return in the future.
Kind regards and I keep entirely at your service.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
The restaurant staff (Hola Ricardo!) is fabulous! They went out of their way to be kind and attentive, going so far as to give us an ice pack nightly for my spouses knee injury. We were also taken care of by the concierge, who recommended a delicious restaurant for dinner that ended up being our best meal during our visit to Barcelona.
My review is lacking a star because of the accommodations. While the lobby is bright and updated, the hallways and rooms are dark, old, and in need of attention with worn furniture and fixtures. Our room smelled like it had been sealed up for an extended period of time. The shower is oddly designed with no shelf for your personal toiletries. Shower gel, shampoo, and conditioner were provided.
The included breakfast was typical and decent in its simplicity. Set in a bright, clean dining room, it was a nice way to begin a day of tourism.
Dark and unattractive rooms aside, the staff was truly remarkable. Upon a renovation, we would stay again.
Thank you very much for your time and your congratulations for our dear colleague Ricardo, we will transmit it with all enthusiasm.
We deeply appreciate your suggestion we are very thankful that you have brought your comments to our attention in a constructive way and as an opportunity to achieve the constant improvement, guest satisfaction and quality service that we strive for. We are always in a constant improvement process and we take pride in the hotel´s appearance. We want our property even more attractive to visitors like yourself and when informed of any imperfections they are eliminated accordingly.
It will be our great pleasure to have the opportunity to offer you the top-level service and organization we always offer to all our visitors, which is precisely our main goal.
Kind regards and please do not hesitate to inform us beforehand of your next visit to take care of all necessary arrangements.
Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*
Great hotel! Very clean and the staff is wonderful!!!! I left my phone and the staff not only kept it safe but charged my phone! The rooms are a bit small but they are beautiful! I will return to this property. This property will be great for couples.
Dear Alicef935,
We are grateful for the time you took to review your recent stay.
It is great to hear you appreciated the high standards we strive to uphold.
We do offer different categories and sizes of rooms, and it would be a pleasure to help you find the one best suited to your needs on your next visit.
All of the team hope that we may be able to see you again in the future.
Kindest regards,
Raul LLorente.
Guest Experience Coordinartor Melia Barcelona Sarria 5*
