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aditya613

59

Reviewed July 9, 2023

Six Day Stay at Hotel

Great room, good looking hotel, good location, great staff (housekeeping, breakfast). Infact the staff were great!! Hotel room was nice. One major concern. The hotel nickel and dimes you for drinking water. You have to pay for cans of cold water. Despite reserving 2 rooms and spending over $3000 for our stay, providing a few cans of chilled water a day should not be a problem (negligible cost to hotel). But instead, when requested at the front desk, I was recommended to drink tap water (warm) from the bathroom. This is not about sustainability, this is about comfort. The sheer unwillingness to provide a simple service of cold drinking water for a family that stayed there for 6 nights in 2 rooms is the only reason the hotel received 2 star. Hope management at the hotel takes notice.

Room tip: Great location - easy access to everywhere (approx $12-15 taxi fare).

Date of stay: June 2023

Ask aditya613 about Melia Barcelona Sarria

1 Thank aditya613

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for taking the time to share your review.

We are delighted to hear that you enjoyed our great location, comfortable rooms, and friendly staff. It is always our priority to provide our guests with a memorable stay. We appreciate your kind words about our housekeeping and breakfast services. We understand your concern regarding the provision of cold drinking water in the rooms. While we do offer a minibar with various beverages, we also encourage our guests to make use of the kettle and tea service provided in the room to enjoy a refreshing drink. We apologize for any inconvenience this may have caused during your stay and will take your feedback into consideration for future improvements.

It would be a pleasure to have you return in the future.

Kind regards and I keep entirely at your service.

Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*

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SeleenaLA

Los Angeles, California

3

Reviewed June 30, 2023 via mobile

Amazing staff!

The restaurant staff (Hola Ricardo!) is fabulous! They went out of their way to be kind and attentive, going so far as to give us an ice pack nightly for my spouses knee injury. We were also taken care of by the concierge, who recommended a delicious restaurant for dinner that ended up being our best meal during our visit to Barcelona.

My review is lacking a star because of the accommodations. While the lobby is bright and updated, the hallways and rooms are dark, old, and in need of attention with worn furniture and fixtures. Our room smelled like it had been sealed up for an extended period of time. The shower is oddly designed with no shelf for your personal toiletries. Shower gel, shampoo, and conditioner were provided.

The included breakfast was typical and decent in its simplicity. Set in a bright, clean dining room, it was a nice way to begin a day of tourism.

Dark and unattractive rooms aside, the staff was truly remarkable. Upon a renovation, we would stay again.

Date of stay: June 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you very much for your time and your congratulations for our dear colleague Ricardo, we will transmit it with all enthusiasm.

We deeply appreciate your suggestion we are very thankful that you have brought your comments to our attention in a constructive way and as an opportunity to achieve the constant improvement, guest satisfaction and quality service that we strive for. We are always in a constant improvement process and we take pride in the hotel´s appearance. We want our property even more attractive to visitors like yourself and when informed of any imperfections they are eliminated accordingly.

It will be our great pleasure to have the opportunity to offer you the top-level service and organization we always offer to all our visitors, which is precisely our main goal.

Kind regards and please do not hesitate to inform us beforehand of your next visit to take care of all necessary arrangements.

Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*

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alicef935

Memphis, Tennessee

563

Reviewed June 21, 2023 via mobile

Hidden Gem in Barcelona.

Great hotel! Very clean and the staff is wonderful!!!! I left my phone and the staff not only kept it safe but charged my phone! The rooms are a bit small but they are beautiful! I will return to this property. This property will be great for couples.

Date of stay: June 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Alicef935,
We are grateful for the time you took to review your recent stay.

It is great to hear you appreciated the high standards we strive to uphold.

We do offer different categories and sizes of rooms, and it would be a pleasure to help you find the one best suited to your needs on your next visit.

All of the team hope that we may be able to see you again in the future.
Kindest regards,

Raul LLorente.
Guest Experience Coordinartor Melia Barcelona Sarria 5*

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RonO446

Easton, Pennsylvania

532176

Reviewed May 19, 2023 via mobile

Excellent

We stayed here for two nights on a tour. Hotel was very clean as was our room. Room had a odd floor plan however we made it work for us. The bed was comfy and the room had all of the amenities that we needed. Breakfast was good and we also had a lunch in the restaurant also that was nice. Had a wonderful stay.

Date of stay: May 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you very much for your time and positive comment. We feel very happy and very proud because you received the top-level service and organization we always offer to our guests which is precisely our main goal.

It will be our great pleasure to welcome you again to take care of you with all our love and passion for service, pleased do not hesitate to inform us beforehand to take care of all necessary arrangements.

Kind regards and thank you for make us feel so happy.

Alexis Mazorra Sánchez
Guest Service Manager Meliá Barcelona Sarrià 5*

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Jet40713403776

2

Reviewed April 24, 2023

Room review in Barcelona

Nice sized rooms, I got the high floor room and it is close to a lot of eateries in the neighbourhood. Safe and great neighbourhood too. Would stay again. The fact that restaurants are open until late at night is a good thing too.

Date of stay: April 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Jet40713403776,
Thank you for this great feedback about your recent stay.

We do our utmost to ensure that our guests have the best experience possible with us and it is a boost for our team to receive such a message of satisfaction from one of our recent guests.

It is a pleasure also to know that our spacious rooms met your expectations and that you appreciated our convenient location.

We look forward to welcoming you back.
Best regards,

Raul LLorente.
Guest Service Coordinator Melia barcelona Sarria 5*

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