very dirty room with AC/ventilation not working. When I complained reception offered to refund me and I could find another hotel. it was New years eve! terrible customer service (apparently 5*) I was forced to upgrade to a uite just to make sure I had an acceptable room. This was also fairly poor for an apparent 5 star hotel but it was acceptable.
Thank you for sharing your comments with us and for choosing our hotel for your holiday.
We are really sorry if your stay with us did not meet your expectations. I would like to assure you that your comments have already been forwarded to our team, since it was not in our intention in any way to give our guests the perception you described. Please do not hesitate that we will keep working in the aspects you mentioned, in order to be able to fully satisfy our guests.
We hope to have the opportunity to welcome you back to Meliá Barcelona Sarrià. Please do not hesitate to contact us for anything you might need, we are entirely at your service.
Best regards,
Alexis Mazorra Sánchez.
Guest Experience Manager
I have stayed in a few Melia hotels and as a company it is excellent but the Barcelona Sarria was a step above that.
It started right at the desk and special mention has to be made if Marc Muñoz. His service was what you expect in 5 star hotels but is lacking in many. But Marc was immediately friendly, helpful and was really slick. When we wanted to change our reservation for the spa, his response was immediate and it was done.
NOTE TO General Manager - make sure you hold on to this guy, his front desk service was expemplery. His whole approach should be used to train.
The Level room and accommodation was excellent. The bathroom with walk-in shower and bath made for an excellent stay.
On small comment, the Level lounge wasn’t staffed well, the drinks and snack were there but at tapas time, they were quickly consumed by early guests and not replenished for guests coming later.
With that said, the location just off Avenida de Diagonal, close proximity for Palau San Jordi for concerts and it’s quiet location made this the hotel I would go to when in Barcelona. A well run, friendly hotel within one of the best groups. Loved it
Dear Gordon H,
Thank you for choosing our hotel for your stay at Barcelona and for the time you have spent sharing your review.
We are delighted to know that you enjoyed a pleasant stay with us, since our guest´s satisfaction is our most important goal.
In addition, we are glad to know that you appreciated the Marc Muñoz service. Do not hesitate that we have already transmitted him your comments and congratulations :)
We are looking forward to welcoming you soon.
Kind regards,
Guest Experience Team
This is a great hotel stayed in the level and it was well worth the upgrade , rooms clean spacious , faculties were great can’t fault anything , staff were friendly helpful and polite.
We usually stay in the tryp Apollo when we visit Barcelona , but this is our definite hotel we will return to.
Dear adluke,
Thank you very much for choosing us and for sharing your comments at Trip Advisor.
We are really glad to know that you have enjoyed a pleasant experience between us. We appreciate your compliments about our spacious rooms.
We hope you will come back soon,
Best regards,
Guest Experience Team
Joined my husband on a business trip and had a wonderful time at the Amelia. Top notch service, rooms were pleasant and spacious, and we loved The Level which always had a very nice spread of food and drinks at any time through the day. Excellent!
Dear violet13,
Thank you very much for choosing us and for sharing your comments about your stay at Meliá Barcelona Sarrià.
We are really glad to know that you have enjoyed a lovely stay with us and that you have appreacited our rooms and The Level Lounge.
We hope you come back soon.
Best regards,
Guest Experience Team
Hotel was perfectly situated for What we required. Selected a Level junior suite as we have previously been impressed with the level service and lounge. The Lounge was very disappointing, distinct lack of snacks and limited beverage options. There was no beer or lagers and even the soft bottle drinks were not chilled and just left out on the counter.
Our room was a generous size with good amenities.
The coffee at breakfast was frustrating, if the machine was working it was barely Luke warm.
Staff were all lovely and very friendly.
Dear kerryw261,
We are glad to know that you have chosen us for your stay in Barcelona and that you have appreciated our location and room facilities.
We regret the inconvenience with the coffe machine at tha particularly moment.
We hope you come back soon.
Best regards,
Guest Experience Team
