Stayed there over the weekend. Not a 5 star hotel as I was told. Staff a little unorganized. No TV station information in the rooms. Front desk workers did not have a list of local restaurants recommendations. ATM in the lobby was broken and not fixed my entire 3 day stay. Not close to any of the tourist type locations. The cook did fix me a really great omelette on two mornings.
Dear David D,
Thank you for your time and comment.
We are sorry to hear your unsatisfactory experience regarding your negative perception about our location, and we would like, first of all, to offer you the most sincere apologies, since we do not meet your expectations.
We will transmit your comments to the corresponding and responsible departments so that we avoid this type of perceptions.
We hope to see you again soon.
Sincerely,
Guest Experience Team
Melia Barcelona Sarria
Centrally located for business or pleasure, this hotel is the perfect place for you! The service at the front desk, the breakfast, the restaurant, and the GM were over the top helpful and professional! We appreciated an arranged taxi service when we arrived and departed to BCN airport...especially helpful when we had extra bags and not familiar with the city!
The hotel on the outside is an older building, but the updated modern decor on the inside was top notch throughout. Our room was so incredibly comfortable with high end bedding, lighting, towels, and cleaned to perfection with great protocols for our newest pandemic. Extra lovely details to make our stay incredibly comfortable.
Food was DELICIOUS. We enjoyed the breakfast buffet, The Level Lounge, the restaurant and all was over the top fresh and tasty with local flare. We loved the restaurant were we enjoyed the flavors from their michilen starred chef! We had an early morning flight back to the US and they even prepared a picnic box for us with a coffee togo!
Service beyond belief! So many choices of hotels...but this is what sets this hotel apart...the Christines at the front desk, the servers at the restaurant, the Level Lounge, the breakfast room were amazing and SO accommodating. Bravo to Marc Passola, the Manager who leads this fine group and shows such compassion for running and caring about his staff and this property!
Dear CindyLoPat,
Thank you for choosing our hotel for your stay at Barcelona and for the time you have spent sharing your review.
We are delighted to know that you enjoyed a pleasant stay with us, since our guest´s satisfaction is our most important goal.
In addition, we are glad to know that you appreciated our gastronomy and rooms offer created for each of our guests to find their made-to-measure experience.
We are looking forward to welcoming you soon.
Kind regards,
Alba González
Guest Experience Manager
We joined a group tour with Insight Vacations and Melia Barcelona is where they had booked us in. We had paid additional to upgrade to The LEvel Club Floor.
Though this is not a very new hotel, the service that we get from THE LEVEL is impeccable. As our tour also includes other Melia hotels in Granada and other part of Spain. The Manager in this hotel has help me to contact the hotel hotels and do the upgrade for me. I am very impressed with their commitment and service.
It’s is a pity that I cannot remember his name. Please check who has attended to Tai RICHARD on 28/2/20 and 29/2/20th as spoke to two different Manager.
The waitress at this level is also very friendly a,d helpful.
Please also extend ,y compliment to them.
Regards,
TAI RICHARD
We have so much gratitude and appreciation for your beautiful comment. It is very important for us to receive this outstanding motivation in these difficult moments we are living nowadays. To create memorable experiences in our guests and to make them feel home away from home is our priority and your beautiful recognition which we will transmit with great enthusiasm to our staff, is our best award.
We hope to welcome you very soon to take care of you with all our love, please do not hesitate to contact us beforehand, we are entirely at your service.
Kind regards and thank you very much,
Alexis Mazorra Sánchez
Guest Relations Manager & EarthCheck Coordinator-Meliá Barcelona Sarrià 5*
This is a comfortable hotel, rooms are spacious with good quality beds and all you could need included, the breakfast selection is extensive and service generally very good. The bar area is disappointing, feels like an afterthought to the pizza restaurant. Location is fine, not that far from the center and plenty of restaurants etc in walking distance
Thank you very much for choosing Meliá Barcelona Sarrià and for your time and comment. It makes us very happy to know that the comfortability of our hotel, the quality of our rooms, our varied buffet, our location and our kind service make you enjoy a pleasant stay with us. We work hard to offer our guests an unforgettable experience. Thank you very much for your opinion about the bar area, we are going to consider your observations to improve the service. We would be delighted to welcome you again!
Kind regards,
Guest Experience Team
Meliá Barcelona Sarrà
Overall great experience. Friendly people. Clean sheets every day.
To be improved:
Windows were not very clean and were opening only from above. Could not enjoy a "clean" view of Barcelona fro my room.
Modern elevators system - was not sure if the elevator would stop at my floor.
We would like to express our gratitude and appreciation for your kind comment. Thank you for sharing that you had a great experience with us. It makes us feel very proud of our daily effort.
Kind regards and we hope to welcome you very soon to Pumper you again.
Alexis Mazorra Sánchez
Guest Relations Manager & EarthCheck Coordinator-Meliá Barcelona Sarrià 5*
