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M Martins
Miami Beach, Florida

Great location, rooms and service

Reviewed Jul 25, 2021
Check in was quick and easy, Diogo at the Front Desk was very hospitable and took the time to give us some basic tips about Barcelona. The room was very clean, crisp linens, great shower. We stayed for 4 nights and only requested to have our room cleaned once, my wife and I kept it clean and organized as everyone should, specially nowadays, but daily service is available for the needy old school travelers.
Breakfast was very good and so was the food at the bar in the evening. There are plenty of shops and restaurants around and a subway station within blocks that connect you to the entire city.
If I can offer one positive criticism would be to improve the TV channel line up, we didn't have much time in the room but the only english channel we found was CNN.
Date of stay: July 2021
Value
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, Marketing at Hilton Barcelona, responded to this review
Responded Jul 29, 2021
Dear Mr. Martins,

Wow! Thank you very much for the fabulous comments you have given us. It is always a pleasure to have you with us. I will forward your comments to Diogo and the rest of the team.
We noted your mention to TV Channel line up, tp improve for all our English guests.

We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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123 - 128 of 2,687 reviews
Reviewed July 18, 2021

This was my second time staying. I am a gold member with Hilton. Water bottles have never been a issue but in this hotel Water bottles are a rare commodity in this hotel. The staff is amazing but helpless because apparently the GM has restricted the water bottles even though you stay there for a week. On a second stay the pillows and bedsheet stank. I stayed in intercontinentals during this vacation and it was an amazing experience. The price was the same. I only came back to Hilton due to my status. I think I will be moving to other brands going forward.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Adnan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, Marketing at Hilton Barcelona, responded to this reviewResponded July 29, 2021

Dear Mr Adnan,

Thank you very much for your review.

At Hilton Barcelona we strive to provide all of our guests with exceptional experiences and we regret that we were unable to meet your expectations during your recent stay.

Please know we will take note of your comment about the water bottles and pillows and try to make the necessary improvements to ensure we deliver the best service possible to all our guests.

We are pleased to hear you like location and service and we hope to see you again anytime soon. Thank you very much for your review and we hope to see you again anytime soon.

Best regards,

José Moreira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 12, 2021 via mobile

What i did like was the Junior Suite, which does count as 1-Bedroom suite in other countries ;) And i did like the quality of house keeping and the staff, like Sandra, Alexander and Philippe. What i did not like is the common thing of not openable windows and the very limited breakfast compared to the Hilton Diagonal Mar at the same time of July 2021. As the Lounge is closed here as well at the time of writing my review, they do offer a tapas plate and 2 drinks per person for club level/diamond guests in the evening from 6.30-8pm at the bar and the tapas plate is more in quality and variety compared to the Hilton Diagonal Mar.

Date of stay: June 2021
Trip type: Travelled with friends
2  Thank established_drs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, Marketing at Hilton Barcelona, responded to this reviewResponded July 29, 2021

Dear Customer:

Thank you very much for the fabulous comments you have given us. It is always a pleasure to have you with us. I will share your nice comments to Sandra, Alexander, Philippe and the rest of the team.

Thank you for your understanding on Executive Lounge temporaly closed due to the pandemic situation and we are glad to hear you were satisfied with our drinks & tapas at The Vibe Lounge & Bar.

We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 10, 2021

This was my first time visiting Barcelona and therefore was not sure where to stay. There was nothing actively bad about the hotel, but there was also nothing amazing about it either.
For Dimond members, we received free breakfast for 2 people in the room and had a free drink at night at the bar as the executive lounge is currently closed due to COVID.
To get the room cleaned you have to called down each morning as they are not cleaning them automatically. The breakfast was the exact same every morning with eggs, bacon, salad, yogurt, cereal and bread. It was very exciting, but also was plenty of food.
The gym is open and is pretty nice, but has limited equipment.
The A/C in the room worked really well and got very cold at night which was amazing.
Our room door stopped working the last night and the only way for us to get into the room was by using the master key. So we had to always find staff, re-explain each time about our room to have them let us in. The staff didn't communicate with each other which was annoying and the only item offered was an apology by the night staff, but not from the morning staff who thought we were crazy and forced us to go through the entire process again.

Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank SimplyTravel2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, Marketing at Hilton Barcelona, responded to this reviewResponded July 29, 2021

Dear Customer:

Thank you very much for the fabulous comments you have given us. It is always a pleasure to have you with us.

I value your loyalty as Hilton Honors Diamond and I am glad you have enjoyed our complimentary breakfast and drink in The Vibe Bar & Lounge for Diamond Members.

I note your comments about Fitness Center equipment.

We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2021

Hey guys, I have been traveling to Barcelona for quite some time and stayed many times at this Hilton.

I have to say that the quality is no longer of a Hilton. Everything from staff to room quality has dropped. Even the toiletries have been swapped. No room noise cancellation and bath quality were the least I expect to be at par but even that has been disappointing.

Being a member of both hilton and marriot, I strongly recommend the AC Hotel Lilla next door for likely 10-20 euros mores.

Have a great time!

Date of stay: June 2021
    • Sleep Quality
    • Rooms
    • Service
Thank anonymous1232015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, Marketing at Hilton Barcelona, responded to this reviewResponded July 29, 2021

Dear anonymous1232015

Thank you very much for your review.

At Hilton Barcelona we strive to provide all of our guests with exceptional experiences and we regret that we were unable to meet your expectations during your recent stay.

Please know we will take note of your comment about the toiletries, noise cancellation and bath quality and try to make the necessary improvements to ensure we deliver the best service possible to all our guests.

We are pleased to hear you like location and we hope to see you again anytime soon.

We would like to have the opportunity to demonstrate you that we are improving our quality.

Best regards,

José Moreira
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 29, 2021 via mobile

It was my first stay in Hilton with my Gold Membership and I was really happy about choosing them. Stayed four nights with them and had great service. Check in process with Diogo was smooth. Room was nice with a good view of the park. I liked the bathroom and the bed. Two daily complimentary water bottles were perfect for us. Walking distance from Maria Cristina Metro station, some shopping and many fast food restaurants Breakfast was good as well. Reasonable price paid at check out. I recommend Hilton Hotel when staying in the city.

Date of stay: May 2021
Trip type: Travelled as a couple
5  Thank worm91dj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hilton Barcelona, Marketing at Hilton Barcelona, responded to this reviewResponded July 29, 2021

Dear Customer:

Thank you very much for the fabulous comments you have given us about room, location and breakfast service.

It is always a pleasure to have you with us. I value your loyalty as Hilton Honors Gold member.

I will share your nice comments to Diogo and the rest of the team. We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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