We stayed 4 nights and we arrived after midnight in the hotel and I've been charged another 520 euro, even if the room was already paid. We came into the room and shampoo and shower gel were only for one person, too tired to ask and wait for someone, so we decided to ask for it the other day. The breakfast was very poor, there was no selection in general, for sweets just empty croissants. The bacon I had, was hard and overcooked every day. About the executive lounge, (closed because of covid) is arranged in the bar. We asked for a glass of wine and a small plate of tapas was served. The wine was refilled but not the food. One day we arrived 10 minutes after 8 pm and I asked to have two glasses of wine without food, and the response was ''is not 8 pm anymore''. For this reason the other days we didn't come at all to the bar. The other days every time we came back to the hotel there was only one shampoo and shower gel so we again called every time to replace the things. What made me really disappointed was that there was no experience from this hotel. Hilton chain is not selling just rooms, is the all complex that makes everything unique, otherwise, I could book an apartment for a cheaper price. I'm a Diamond member and to reach this level you have to travel a lot. I stayed at different Hilton properties and I felt at home always, that's why I continue to book at Hilton. This time it was a failure from all the points of view. Even being a Diamond member didn't change anything.