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anonymous1232015

Zurich, Switzerland

5569

Reviewed July 5, 2021

Take the AC Hotel Lilla instead

Hey guys, I have been traveling to Barcelona for quite some time and stayed many times at this Hilton.

I have to say that the quality is no longer of a Hilton. Everything from staff to room quality has dropped. Even the toiletries have been swapped. No room noise cancellation and bath quality were the least I expect to be at par but even that has been disappointing.

Being a member of both hilton and marriot, I strongly recommend the AC Hotel Lilla next door for likely 10-20 euros mores.

Have a great time!

Date of stay: June 2021

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Dear anonymous1232015

Thank you very much for your review.

At Hilton Barcelona we strive to provide all of our guests with exceptional experiences and we regret that we were unable to meet your expectations during your recent stay.

Please know we will take note of your comment about the toiletries, noise cancellation and bath quality and try to make the necessary improvements to ensure we deliver the best service possible to all our guests.

We are pleased to hear you like location and we hope to see you again anytime soon.

We would like to have the opportunity to demonstrate you that we are improving our quality.

Best regards,

José Moreira
General Manager

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worm91dj

Brno, Czech Republic

29011607

Reviewed June 29, 2021 via mobile

Hilton Barcelona

It was my first stay in Hilton with my Gold Membership and I was really happy about choosing them. Stayed four nights with them and had great service. Check in process with Diogo was smooth. Room was nice with a good view of the park. I liked the bathroom and the bed. Two daily complimentary water bottles were perfect for us. Walking distance from Maria Cristina Metro station, some shopping and many fast food restaurants Breakfast was good as well. Reasonable price paid at check out. I recommend Hilton Hotel when staying in the city.

Date of stay: May 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Customer:

Thank you very much for the fabulous comments you have given us about room, location and breakfast service.

It is always a pleasure to have you with us. I value your loyalty as Hilton Honors Gold member.

I will share your nice comments to Diogo and the rest of the team. We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager

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Gabriel O

Sao Paulo, SP

131

Reviewed June 28, 2021

Best guest service ever

I’m used to travel and already stayed in more than 20 different Hilton Hotels and I can absolutely say that the guest service from Hilton Barcelona was incomparable! I’ve got my luggage stolen and the staff did everything possible to help me.

Date of stay: June 2021

Review collected in partnership with Hilton Hotels & Resorts

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Dear Gabriel

WoW! We are absolutely delighted to receive such as very nice review with a maximum score in all areas!

Thank you very much for the fabulous comments you have given us. It is always a pleasure to have you with us. I will share your nice comments to the team.

We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager

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sttradingbangkok

Bangkok, Thailand

1

Reviewed May 31, 2021

Absolutely Flawless location

Another great Hilton version in most chick Barcelon hood . Next to everything nite keept with Hilton standard as usual .
Personally be back soon felt like stay at home . Staff very professional and friendly , with top notch degree profesionalism .

Date of stay: May 2021

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Customer:

Thank you very much for the fabulous comments you have given us. It is always a pleasure to have you with us. I will share your nice comments to the team.

Our main purpose is to offer you a great service, to make you feel like home.

We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager

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susaneatalot

Brooklyn

1320

Reviewed January 23, 2021

Substantially Improved Experience

Returned to the Hilton Barcelona in January 2020 for a quick weekend meetup with a friend who had already booked his lodging here. Experience was better than my initial stay a few years ago; the check-in team was more responsive and overall, service seemed better. Did not receive an upgrade as a Diamond Member, but given the late reservation (on my part) and other difficulties, I was honestly happy to just have a room and access to the Exec Lounge was helpful for water and soda without having to work to hard. It is a European sized room, everything in the room was as desired and I was pleased by the experience as compared to my first visit to the establishment.

Date of stay: February 2020

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear suez21569,

First of all I would like to thank you for being part of Hilton Honors program. I value your loyalty as Diamond Member.

Thank you very much for the fabulous comments you have given us. It is always a pleasure to have you with us. I will share your nice comments to the team. We hope to see you again at the Hilton Barcelona Hotel very soon.

Sincerely,

José Moreira
Hotel manager

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