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Mercure
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truman08
London, United Kingdom

Good choice for hotel, terrible bar service!

Reviewed Aug 24, 2023
We stayed for 5 nights in August and had a good stay overall. One issue with the bar upstairs described below.
We asked upon check-in if possible to have twin beds and staff were very helpful about this. Unfortunately the change was missed the next day despite us reminding Reception twice. We also ran out of shower gel and this was rectified too, but again after two follow up reminders and a call. These were minor niggles, the rest of our stay was pleasant, housekeeping were good and we enjoyed our holiday.
We used the pool, which had fluffy, clean towels and loungers and initially we also enjoyed the bar (despite it being quite pricey as others have mentioned).
Whilst waiting to order at the bar (I was the only person waiting), a male guest arrived well after me and ordered his drink. Upon my obvious surprise at this, he said he thought I was being served. I said actually I'm waiting to be served. He left and I ordered a beer, the bartender acknowledged my request and seemed to be getting this for me.
The man returned, ordered a drink and the bartender who was serving me, served him immediately.
The female bartender observed all of this, mouthed 'sorry' to me and asked me what drink I wanted. I was totally confounded and said to the bartender, '...you were serving me? '
The bartender replied, 'i have no words' and then turned away.
The female bartender then asked me what I wanted and I reordered. I estimate I had been there 10 minutes by this point. (there were 3 members of staff behind the bar too!)
When I paid later on, the female bartender again apologised.
I have no idea why I received such poor service. I waited patiently, I had good eye contact and did not make a fuss when the man ordered over me either time.
Whilst I appreciated the female bartender acknowledging the issue and apologising, it was absolutely not her place to apologise. We didn't go back to the bar and the incident left me feeling very uncomfortable.

Shame as the staff on other days were lovely.

I must also acknowledge that the guy who ordered over me was clearly not someone who felt he needed to wait in line for anything. He happily walked away with his beer, knowing very well I had been ignored and was still waiting to be served.
Date of stay: August 2023
Room Tip: There are many neighbourhood bars and little cafes nearby as a much more affordable alternative...
Trip type: Travelled with friends
Value
Location
Service
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tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this review
Responded Aug 30, 2023
Dear M. Truman,

Thank you for taking the time sharing your experience at the Hôtel Mercure Nice Centre Notre-Dame on Tripadvisor .
I am sorry that your experience on one occasion in our bar, obvisiously a lack of attention from our barman at this stage, ; please allow me to express my sincerest apologies.

We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will take the appropriate measures to address the problem and prevent future occurrence.

I hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Thierry Douet
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 19, 2023

Nice hotel, good location. Very clean. Some nice touches, i.e. magnifying mirror in bathroom and proper hairdryer, water dispensers on every floor. Friendly, efficient and helpful staff. Lovely pool on roof. Lovely, well tended garden to sunbathe or sit in the shade. Would highly recommend.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank LuxLady8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tdouet Douet Thierry, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded August 30, 2023

Dear guest,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 18, 2023

Fantastic! We wanted somewhere pleasant, reasonably-priced in the city centre and with a swimming pool (as its super hot in July). We got just that.

The room was great, a nice size with a good bathroom and facilities. We ordered a room without a balcony, but just outside our window was a massive garden with lots of seating, which was completely empty most of the time! It was as if it was our own garden. I would recommend a "garden view" room if you do not want to go for a balcony room due to the price.

Rooftop pool, bar and jacuzzi area were all great with nice views. Exactly what we wanted. Although, be aware, the rooftop bar/pool bar is very expensive. 10 euro for a pint of lager kind of expensive.

Location is fantastic, just a 10-minute walk to the beach/promenade and 5-minute walk to the station, where you can get on to go to Antibes, Monaco etc. (would recommend both).

The continental breakfast was as expected, lots of pastries, bread, meats, cheeses etc. Even some warm scrambled eggs and sausages, which were nice.

Staff were all great. Everyone spoke good English and were happy to help.

I would recommend this hotel if you are planning on visiting Nice.

Room tip: If you do not want to splash out for a balcony room, go for a garden view.
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank lewisjack148
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thierry DOUET, Autre at Mercure Nice Centre Notre Dame, responded to this reviewResponded July 31, 2023

Dear guest,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one,
Plenty opportunities: Ironman world championship and Rugby world cup in September 2023, Tour de France early July 2024, and why not for a football match of our Paris Olympics in July 2024 also , so see you soon!!

Sincerely.

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2023 via mobile

Great location. Near the train station and tram.

Room was big! Was really pleased we had a fridge, safe, hair dryer and hangars.

Breakfast was expensive for what you get. 18euros for continental. And it's not the best selection to be honest. So I would not chose this every day.

Love the fact they have water machine on each floor. We filled our bottles every night and morning here. Much cheaper than buying and also better for environment.
All areas were clean and room was well maintained/clean too.

Food in the rooftop is limited and over priced. 15euro for 3 TINY TINY tacos.

Overall I would recommend this hotel.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank weedy3883
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thierry DOUET, Autre at Mercure Nice Centre Notre Dame, responded to this reviewResponded July 17, 2023

Dear Weedy,

We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon in Nice, Jazz festival, Nice Classic many events in near future ... for another magnifique journey with us.

Sincerely,


Thierry Douet
Directeur Général

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Reviewed July 11, 2023 via mobile

Great location close to public transport and a wide variety of restaurants. Rooms small but comfortable. Breakfast was temporarily located in the conference room while the dining area was being renovated but still offered everything you might expect for breakfast. Roof top bar is a lovely place to enjoy a drink while seeing a nice panorama of part of the city. Casual dining available in the bar was good value. Some issue with having rooms available for people to check in during the afternoon.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank pete20102016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thierry DOUET, Autre at Mercure Nice Centre Notre Dame, responded to this reviewResponded July 17, 2023

Dear Pete,


We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon in Nice for another magnifique journey with us.

Sincerely,


Thierry Douet
Directeur Général

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 24, 2023

Was pleasantly surprised by this hotel as I wasn’t too familiar with the area when I booked it online, choose it as it had the option of a rooftop pool and a balcony/terrace! We had a suite which was huge

Room tip: Pool is very small, rooftop bar is nice but expensive
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Carisa81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thierry DOUET, Autre at Mercure Nice Centre Notre Dame, responded to this reviewResponded June 26, 2023

Dear Carisa,


We very much appreciate your comments regarding your stay at Mercure Nice Centre Notre Dame

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us, maybe not later at the second week of July for Nice Jazz festival ...

Sincerely


Thierry Douet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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