We stayed at the hotel for 5 days
The location of the hotel is great.
The hotel stuff is wellcoming.
Thanks to Ergin Akar for his help.
Breakfast is good.
The room is clean.
I will recommend this hotel to my
friends.
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krzys1970
Warsaw, PolandGood location, poor sleeping quality and service
Review of Mercure Nice Centre Notre Dame
Reviewed Mar 1, 2020via mobile
We were staying in this hotel for 6 nights. We booked the privilege room with terrace and the view on Notre Dame and we were quite disappointed by the level of noise coming from the street from early morning hours, loud birds and the noise from hotel’s bar until late night hours. The hotel has plenty of rooms of this type and I wonder how can this hotel accommodate its platinum club member in one of 3 rooms located directly under the bar, opposite the lifts. This is not a good sign for high quality service and hotel’s management.
On the contrary, our friend who had the room fronting the garden on a lower floor had much better sleeping comfort.
The rooms have been recently renovated and equipped with comfortable beds. The terrace was large and it is certainly a bonus when staying in this hotel during summer months. Breakfasts were great with wide variety of choices and the delicious coffee.
The cleaning service was poor. The new shampoo bottles or coffee capsules were not always delivered. Extra requests like few additional coffee milks were not taken on board. The ashtray on terrace was not emptied for 3 days. You realize that the soft drinks in the minibar are free only if you explicitly ask.
To summarize, “the hardware” is there, “the software” not yet. This is typical mass tourism hotel servicing the tour groups staying for max. 2-3 days or flight crews, where the individual client treatment is not applied.
Date of stay: February 2020On the contrary, our friend who had the room fronting the garden on a lower floor had much better sleeping comfort.
The rooms have been recently renovated and equipped with comfortable beds. The terrace was large and it is certainly a bonus when staying in this hotel during summer months. Breakfasts were great with wide variety of choices and the delicious coffee.
The cleaning service was poor. The new shampoo bottles or coffee capsules were not always delivered. Extra requests like few additional coffee milks were not taken on board. The ashtray on terrace was not emptied for 3 days. You realize that the soft drinks in the minibar are free only if you explicitly ask.
To summarize, “the hardware” is there, “the software” not yet. This is typical mass tourism hotel servicing the tour groups staying for max. 2-3 days or flight crews, where the individual client treatment is not applied.
Trip type: Travelled with friends
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Reviews (1,740)
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All reviews rooftop pool train station old town city centre hotel privilege room paper cups avenue jean the main shopping street good size mini fridge min walk an upgrade reception staff convenient location location is excellent double room long weekend
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rosm1005
11
via mobile
Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard S, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded March 2, 2020
We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (and especially Ergin ! ) as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bramhall8
Stockport, United Kingdom
2429
via mobile
A well located hotel handy for the tram and railway station. Clean, good sized rooms and friendly, welcoming staff. Opted for a room with a sofa bed, even though we didn't need it as gave extra space. Toilet separate to bathroom which wasn't my preference but perhaps okay for others. One minor criticism, was that 2 single use paper cups were provided daily in room for making coffee or tea. So clearly not encouraging use of this facility.
Date of stay: January 2020
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Bernard S, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded January 13, 2020
We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Freedom814910
Dublin, Ireland
1731
We stayed here for 4 nights. Hotel lovely and staff very friendly. We didn't eat in the hotel by choice. The skyline bar was just fab. Bar staff so friendly. It was lovely to sit outside in the clear night sky. Although we didn't use the pool it was very clean and the area around it was lovely.
Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard S, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded January 13, 2020
Thanks a lot for your kind comments regarding your stay at Mercure Nice Centre Notre Dame.
Hope we will welcome you again very soon !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
731Karen_H
Chichester, United Kingdom
7746
via mobile
Stayed here for a week. Its in a super location! Near to train station and close to lots of lovely places to eat. The staff were very friendly and helpful. The Roof top bar is lovely and gives you great views. Room service was excellent and reasonably priced. Hotel was clean and comfortable. Woul definitely stay here again!
Date of stay: December 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard S, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded January 6, 2020
We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Notre-Dame.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
star001
London, United Kingdom
3962
So pleased I found this hotel! We stayed the first weekend of December, its perfectly located... 10 mins to the Promenade inglais, 5 mins to the train station and everything is easy to reach! Save yourself the taxi fare and get the tram in, the stop is really not that far from the hotel and takes about 30mins.
Staff:
Hotel staff are amazing, nothing was too much, and they genuinely seemed please to see you and help. We didn't pass any without a hello or a smile.
Rooms:
Small but perfectly fine and well designed with lights and switches all near the bed. Plenty of plug sockets, large mirror, TV, fridge with bottle of water and tea and coffee facilities (trhy provided more when asked with no problems) gorgeous smelling soap in the shower. No faults here.
Breakfast:
Tea and coffee machine and tassimo, boiled eggs where self service so you could have it how you wanted. Plenty of fruit, yoguart, pancakes, croissants etc. Plentiful and nice... Hot options a little odd (rice?!) but someone must eat it!!
Upstairs pool/spa/rooftop bar:
Loved the bar, such a great place to finish the night and stunning views. The pool looked lovely and the hot tub looked lush... Forgot my swimsuit sadly!!
Would not hesitate to come back here, it was lovely... If I had to find any fault at all it would the tea (nylon bags and the tea is very weak) but to be fair we found it like this all over nice!!!
Lovely hotel. Can't go wrong!! Thankyou for a great stay!!
Date of stay: December 2019
Ask star001 about Mercure Nice Centre Notre Dame
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bernard S, General Manager at Mercure Nice Centre Notre Dame, responded to this reviewResponded January 2, 2020
Whaouh !
Thanks a lot for these great comments regarding your stay ar Mercure Nice Centre Notre Dame !
It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC