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The hotel lost my laundry! Asked for extra bottles of water and hangers…which didn’t arrive until my 3rd reminder where I had to go down to reception and request.
I asked to speak to the manager but all I get is ‘please cooperate with us. We are trying our best to locate your laundry.’
It has been 24 hours since I reported my laundry being lost but I still don’t have any answers. I have been waiting for 20 mins for someone from the management team to speak to me BUT no one is coming up!
I am a Bonvoy Platinum Elite….this is how they take care of the loyal guests?!
Do not stay here at all costs!
Date of stay: July 2024
Room Tip:Find another hotel!
Trip type: Travelled on business
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All reviews the club lounge baggage claim amsterdam airport an early flight convenient location next morning fitness center coffee machine stayed one night between flights covered walkway convenience train plane runway departure arrivals
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SO MUCH BETTER than the AMS Hilton! Better bed, kinder staff, better Airport view and more amenities. Room was clean and well equipped. Great food and drink options too. Nice to see out the airport view room windows to watch the airport traffic.
Date of stay: June 2024
Trip type: Travelled on business
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Well managed hotel with 1st class amenities. Professional and helpful staff. Indoor access to airport and rail station. Airport hotels have a mixed reputation, but the Sheraton Schiphol was like a fine center city luxury hotel. Note that I used this hotel on my arrival day, and the day before my return departure.
Room tip: If you have luggage, use the lift rather than the escalators to/from the airport/rail station level.
Date of stay: May 2024
Trip type: Travelled as a couple
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One of the quietest, most comfortable hotels I've ever stayed at with a fantastic view of the airport. Very attentive, helpful front desk staff. Don't even have to step outside to access the hotel from the airport. The train to downtown Amsterdam is inside the airport and it only takes 20 minutes. We saw a lot of the city in just one day. Would welcome another stay here. Slept well. Gorgeous shower.
Date of stay: May 2024
Trip type: Travelled with family
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We stayed here because we had an early morning flight. The hotel is conveniently located just steps away from the terminal and many restaurants. The hotel team is warm and friendly, and the hotel is quiet and spotless. I was surprised and delighted to see that the bathroom had a 5X mirror and an automatic night light! These thoughtful touches made a great stay even better!
Date of stay: April 2024
Trip type: Travelled as a couple
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Always a good stay. Super easy walk from the terminal/train station and well signposted. Quick checkin, rooms clean and fresh design, overhead or handheld shower, plenty of room and a nice side/workspace. Breakfast is awesome - so much choice, which makes this good value. Also restaurants are fine. Staff friendly and efficient. Some nice touches for Marriott members and a good stay wether it’s an airport layover or a base to reach all of the Netherlands easily by train/bus
Room tip: The terminal is 5mins inside walk and has shopping options if needed
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.