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Martin M
Glasgow, United Kingdom

New Sheraton, same Great Service

Reviewed Apr 17, 2024
As a previous regular guest of the Sheraton I am delighted to be staying again. The hotel has undertaken a wonderful upgrade. Rooms are modern, open, fresh and scrupulously clean. The hotel is super convenient for the airport and trains to Amsterdam & The Hague. Restaurants have plenty of choice and the hotel is open, friendly and very welcoming. The staff take good care of the guest. I especially love the new club lounge which is fab as is the service from host Priya. As a Titanium Bonvoy guest this hotel is definitely one of my favourites and highly recommended.
Date of stay: April 2024
Room Tip: Use Mobile Checkin for an easier experience.
Trip type: Travelled on business
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this review
Responded Apr 18, 2024
Dear MartinM374,

Thank you for your recent stay and for rating us. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.
Looking forward to serving you even better next time.

Kindest regards,
Duty Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,815)
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Reviewed April 14, 2024

For an airport hotel, it is fine but very expensive. Check-in was slow and the person checking us in was not highly engaged with us as customers. While other people were being told about use of the Internet and the options for dinner and breakfast, our check-in person said nothing.

The food in the restaurant was underwhelming and very overpriced.

And for an airport hotel where many people leave early, the fact that breakfast does not start until 6:00 was a real surprise.

A clean room (shouldn't this always be expected for 200 USD per night?) and a lovely bathroom. But did not feel that this was value for money.

Date of stay: April 2024
Trip type: Travelled as a couple
Thank jcrane66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded April 18, 2024

Dear jcrane66,

We would like to thank you for taking the time to write a comment regarding your stay with us. It was a sincere pleasure to welcome you to our hotel as one of our guests. Our ambition is to make your stay as comfortable as possible, with the genuine care and comfort you deserve. Hence, we are not pleased to learn that our services did not fully meet your expectations.

We hope to welcome you again in the future.

Kindest regards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 5, 2024

what a beautiful hotel. be sure to upgrade to the club level for the 5 star breakfast. everyone speaks perfect english and is very helpful. we enjoyed talking to priya who was very hospitable. i will stay at this sheraton again. downtown amsterdam is just a 15 minute train ride away.

Room tip: It’s a very convenient staying here after a long travel because the hotel is right in the airport and you can get to Amsterdam central
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kendra B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded April 6, 2024

Dear kendrab594,

Warm greetings from Amsterdam!

Thank you for your recent stay and for rating us. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.
Looking forward to serving you even better next time.

Best regards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2024

Just finished up another work trip with another amazing stay at the AMS Airport Sheraton from check in to checkout, thanks largely in part to Antonio at the front desk. He always greets my colleagues and I wonderfully and does whatever he can to make our stays as comfortable as possible. He isn’t alone though. The entire staff is extremely friendly and helpful through the hotel.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roam10912555999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded April 3, 2024

Dear Roam10912555999,

Warm greetings from Sheraton!

Thank you for taking the time to rate our hotel! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to welcome you back in the future for another outstanding stay!

Best regards,
Duty Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2024

I came here for lunch with my colleague and the food was really great!!! and Karan's service was also very good, he told me he is 16 but he already acts like an adult, thank you Karan!

the view is also very beautiful if I ever come back to the Netherlands I will definitely go to this hotel again!

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sidje k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded April 3, 2024

Dear sidjek,

Warm greetings from Sheraton!



Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with great service and food. Your feedback was shared with Karan.
We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

Kindest regards,
Duty Manager

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Reviewed March 22, 2024

Except for the view, you would not know you are in the airport. Wonderful soundproofing. Modern, clean, large, comfortable room. Well appointed. Friendly and helpful staff. And all literally in the airport terminal. Why can you not get a map of Amsterdam, though?

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Max92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Keohane, Marketing at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 26, 2024

Dear Max92,

Warm greetings from Sheraton Amsterdam Airport Hotel!

Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to our guests. We look forward to having you back with us!”

Kindest resgards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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