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Kendra B

highly reccomend

Reviewed Apr 5, 2024
what a beautiful hotel. be sure to upgrade to the club level for the 5 star breakfast. everyone speaks perfect english and is very helpful. we enjoyed talking to priya who was very hospitable. i will stay at this sheraton again. downtown amsterdam is just a 15 minute train ride away.
Date of stay: April 2024
Room Tip: It’s a very convenient staying here after a long travel because the hotel is right in the airport...
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this review
Responded Apr 6, 2024
Dear kendrab594,

Warm greetings from Amsterdam!

Thank you for your recent stay and for rating us. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.
Looking forward to serving you even better next time.

Best regards,
Duty Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,815)
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19 - 24 of 2,815 reviews
Reviewed April 2, 2024

Just finished up another work trip with another amazing stay at the AMS Airport Sheraton from check in to checkout, thanks largely in part to Antonio at the front desk. He always greets my colleagues and I wonderfully and does whatever he can to make our stays as comfortable as possible. He isn’t alone though. The entire staff is extremely friendly and helpful through the hotel.

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roam10912555999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded April 3, 2024

Dear Roam10912555999,

Warm greetings from Sheraton!

Thank you for taking the time to rate our hotel! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to welcome you back in the future for another outstanding stay!

Best regards,
Duty Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2024

I came here for lunch with my colleague and the food was really great!!! and Karan's service was also very good, he told me he is 16 but he already acts like an adult, thank you Karan!

the view is also very beautiful if I ever come back to the Netherlands I will definitely go to this hotel again!

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sidje k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duty Manager, Guest Services / Front Office at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded April 3, 2024

Dear sidjek,

Warm greetings from Sheraton!



Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with great service and food. Your feedback was shared with Karan.
We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

Kindest regards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 22, 2024

Except for the view, you would not know you are in the airport. Wonderful soundproofing. Modern, clean, large, comfortable room. Well appointed. Friendly and helpful staff. And all literally in the airport terminal. Why can you not get a map of Amsterdam, though?

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Max92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Keohane, Marketing at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 26, 2024

Dear Max92,

Warm greetings from Sheraton Amsterdam Airport Hotel!

Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to our guests. We look forward to having you back with us!”

Kindest resgards,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 13, 2024 via mobile

We were so glad to have booked the Sheraton as our plane arrived around midnight.
Was better to have a good night sleep and was so convenient.
So tired from Thailand flight.
Very good breakfast and staffs very friendly.
View from our room window in a rainy morning but we are going home in a couple hours.
We will come again as Schiphol is our hub for our trip.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank youbel1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Keohane, Marketing at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 22, 2024

Dear Youbel1970,

On behalf of the entire hotel team, I want to thank you for sharing about stay and giving us a rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.

We hope to welcome you again soon.

Sincerely,

Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 9, 2024

Conveniently located a short walk via a covered walkway to the Main Terminal of the Schiphol Airport. The hotel is less than 20 minutes by train or tram from the Main Terminal at Schipol to the city. By car it takes even less time if traffic is good. Stayed one night for an early flight, moving out from a hotel in the city.
Check in was courteous and efficient. Got upgraded to a suite as a Bonvoy Platinum member and offered complimentary breakfast and gift of 1000 points. The hotel has an atrium and looks brand new after a renovation. Public areas and room were very clean.
Sheraton Club had nice finger foods and ample selection of beverages. There was a very helpful receptionist on premises. The lounge was way better than the Sheraton CDG for example.
Had dinner and breakfast at Stripes Restaurant. Diner was very busy and service slow. Breakfast buffet had ample choice and service was attentive. Had a nice omelet made to order from the eggs station.
Would stay again if opportunity arises.

Room tip: This is a congress and conventions hotel located at an airport. It may get very busy at times.
Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank RobertoMak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Keohane, Marketing at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded March 22, 2024

Dear RobertoM1824,

On behalf of the entire hotel team, I want to thank you for sharing about stay and giving us a rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.

We hope to welcome you again soon.

Sincerely,

Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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