This hotel is really clean and beautiful. The staff is helpfull and really friendly. Highly recommend this hotel. We stayed for one day and enjoyed our stay. Very close to the airport. The restaurant was awesome. The vibe really positive. We enjoyed our cocktail.
Dear Anielshalinie,
It is delighted to read your comment on Trip Advisor, and I would like to thank you for sharing this with us.
I am proud to read that we had contributed to make your stay a nice and memorable experience and that you were impressed by the service delivered to you.
In closing, I would like to thank you once more for sharing. We hope that we will have the pleasure of welcoming you back soon here at the Sheraton Amsterdam Airport Hotel.
Warm regards,
Paul Chevalier
Due to a tight schedule and needing a meeting with Central European based business partner we decided to meet at The Gate at Sheraton Schiphol hotel.
Brave move as I usually distaste hotel restaurants.
The food was fine, the service okay but there is a sense of ‘this is not our place’ and ‘there are no regulars’ so why should we care. All done in a very professional manner.
Only eat here if there are no alternatives.
Dear TroelsJ61,
Thank you for sharing your experiences visiting our Restaurant The Gate. I really appreciate the fact that you shared your thoughts on the points which drawn your attention during your short meeting.
It is delighted to hear you enjoyed our food offers at our Bar, The Gate. At the same time, I am disappointed to read that the bar did not fully meet your expectations, which i will be sure pass onto our Food & Beverage director.
Should you return to Amsterdam in the near future we hope to have the opportunity to regain your confidence in our services.
Warm regards,
Paul Chevalier
When traveling to and from Switzerland, we seem to always be running in Schiphol through customs and trying to get on a plane to Zurich or back to the States. This time we decided to break up our return trip, flew from Zurich, and stayed at this hotel 10/21-10/22, 2019.
You can't get any closer to the airport than this hotel -- connected via covered walkway. For the first time, we were able to leisurely walk through customs and board our plane!
We used our Marriott points and were upgraded with our Platinum Elite status. We took advantage of the Club Lounge for appetizers and drinks. We ate our last meal in the hotel dining room and it was good.
The room was very comfortable and VERY quiet. Even though we were facing the airport, we heard zero noise. Definitely a good choice if you must travel the next day via air or train.
Dear Time2GoNow,
The Sheraton Amsterdam Airport Hotel is always interested to hear the comments of its guests, and we are glad that you have shared them with us on Trip Advisor.
At the Sheraton Amsterdam Airport Hotel, our mission is to ensure our guests receive the best care, service and accommodation, and I am very happy to read that your stay was a pleasant and comfortable one.
I really hope that you will choose to stay with us again very shortly.
Warm regards,
Paul Chevalier
The property is super easy to find an very well located at the airport, especially for travelers like me that often use Schiphol airport as a hub to take flights elsewhere in Europe or Asia.
The beds are super comfy which gives you a chance to recover from long flights.
Dear 456naomiw,
Thank you for sharing your comments regarding your stay at the Sheraton Amsterdam Airport Hotel and Conference Center.
I am glad to hear you had an excellent time with us here at the Sheraton Amsterdam Airport Hotel. Next to that, I am thrilled you enjoyed our Sheraton Experience Bed. Did you know that it consists out of 13 layers in order to stimulate the pressure points in your body, and that you can find this bed in all Sheraton Hotels around the world.
We hope that we will have the pleasure of welcoming you back soon here at the Sheraton Amsterdam Airport Hotel.
Warm regards,
Paul Chevalier
I stayed in this hotel before and this time my flight was cancelled so I couldnt make it. Because my reservation was prepaid I knew I would be charged one night stay. However, due to an error of the hotel I was charged twice! so 268 euro insted of 132 euro. When I contacted the hotel the staff was very rude and I only got a reply by email a few days later.In thd meantime I was charged by my bank and only refunded in the next month.
The hotel error cost me a lot of time and aggravation and the hotel staff were rude.
Do yourself a favor znd stay away, better take the hilton down the hall...
Dear Or510,
Thank for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our hotel.
Your constructive feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.
Please accept our sincere apologies for the shortfalls you have experienced. Rest assured that we have taken note of your comment to resolve the service issue you experienced.
Besides this experience, I hope you will give us the opportunity to regain your confidence in our services on a future visit to Amsterdam.
Warm regards,
Paul Chevalier
