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Firstly I had a lovely room with a view over the Airport. At night it was quite spectacular with the lights and aircraft movements.
I stayed 2 nights and each night I was disappointed with the Club room, food selection and quality was poor. Also the drinks selection was basic. I would prefer 3 hot options, Rosé wine and possibly Spirits as well. I stayed at a Crowne Plaza the previous week and they had everything. Sheraton you need to up your game. I am a Titanium Elite member and have to say that this was the worst Club Lounge I’ve been in.
I chose to eat in the Runway Cafe attached to the hotel. Unfortunately on one of the nights I chose a Ribeye Steak and can honestly say it’s the worst I’ve had. In fact a questioned if it was indeed Ribeye.
The room and view saved this from being a lower rating.
Date of stay: January 2020
Trip type: Travelled on business
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PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this review
Responded Jan 20, 2020
Dear Themissingcase,
Thank you for your specific feedback regarding your stay in our property. I really appreciate the fact that you shared your thoughts on the points which drawn your attention during your stay.
My apologies we did not meet your expectations regarding our food offerings, which I will be sure to pass onto our Head Chef and Food & Beverage Director. It is delighted to hear that you enjoyed our hotel facilities and location.
Again, thank you for posting your review on Trip Advisor. I hope your recent experience will not deter you from reselecting our property for any future stay.
Warm regards,
Paul Chevalier
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews the club lounge baggage claim amsterdam airport an early flight convenient location next morning fitness center coffee machine stayed one night between flights covered walkway convenience train plane runway departure arrivals
Review tags are currently only available for English language reviews.
Although there location is great, I feel like this has allowed them to drop their standards. My room had stains all over the carpet along with a dirty bathroom floor and a shower door with mould all around the framework.
Date of stay: January 2020
Trip type: Travelled on business
Ask D1520REar about Sheraton Amsterdam Airport Hotel And Conference Center
1 Thank D1520REar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded January 17, 2020
Dear D1520REar,
We appreciate the fact that you took the time to share your thoughts regarding your stay at our establishment. Thank you for bringing these matters to my attention.
We have noted that your experience did not meet with your expectations. Please accept our sincere apologies for the shortfalls you have experienced. Rest assured that we have taken note of your comment to resolve the issues you experienced.
Thank you for bringing this matter to my attention. It is comments such as yours that allow us to continually review and improve the quality and service that we offer. In spite of the situation you experienced during your recent stay, I hope you will have plans to return to us one day.
Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pathetic service at the restaurant / bar...extremely rude staff.
Check in was also a bad experience.
Complains fell on deaf ears.
Hard to believe this is part of the Sheraton group !! Regret staying here.
Date of stay: January 2020
Trip type: Travelled on business
Ask Yatin261061 about Sheraton Amsterdam Airport Hotel And Conference Center
1 Thank Yatin261061
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded January 14, 2020
Dear Yatin261061,
Thank you for sharing your experiences visiting our hotel. We value all guest comments, and constructive feedback helps us to continually improve upon our services and facilities.
We are saddened to hear your comments about our hospitality and service. This does certainly not reflect the service we pride ourselves with. Therefore, I would like to offer my genuine apologies. Next to that, I would welcome the opportunity to discuss your recent stay in person.
In spite of the situation you experienced during your recent stay, I hope you will have plans to return to us one day.
Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great location next to airport and only a 3 min walk via a covered walkway. Restaurant is good service and food. A bit more pricey than the 2 other airport hotels but I consider it worth it for the extra comfort. I will return.
Date of stay: January 2020
Trip type: Travelled on business
Ask conrad2727 about Sheraton Amsterdam Airport Hotel And Conference Center
1 Thank conrad2727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded January 14, 2020
Dear Conrad2727,
Thank you very much for taking the time to review your stay with us on Trip Advisor.
We are happy to read that you had a great stay with us! Next to that, I am delighted that you found the hotel convenient due to its location.
In closing, I would like to thank you once more for sharing. I hope you have plans to return to us one day.
Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We had a late flight in with an early flight out the next day so this was super convenient. The hotel is attached to the airport so you just go downstairs and up a walkway and you are there. Rooms were clean and quiet.
Date of stay: December 2019
Trip type: Travelled with family
Ask Holly R about Sheraton Amsterdam Airport Hotel And Conference Center
2 Thank Holly R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded January 14, 2020
Dear Holly R,
Thank you for sharing your comments regarding your stay at the Sheraton Amsterdam Airport Hotel and Conference Center.
We sincerely thank you for your kind comments regarding the location and the fact that the hotel is convenient for a transit.
We do thank you again for having chosen our property for your stay in Amsterdam and also for having taken the time to share your experience here on Trip Advisor. Hopefully you will come back one day, and until then I would like to thank you for caring!
Warm regards, Paul Chevalier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
My mum and my son and I stayed here as we needed to board an early flight. We decided to go a day early and it didn’t disappoint. Rooms were nice with nice views of the terminal and control tower. Amenities looked amazing, the gym and the lap pool. When I fly back to the Netherlands I will try to incorporate another overnight stay. Stripes restaurant is recommended too. The only thing visitor need to be aware of is that you require to pay city tax which is 7% of your overall stay.
Date of stay: January 2020
Trip type: Travelled with family
Ask H9356QEanitas about Sheraton Amsterdam Airport Hotel And Conference Center
2 Thank H9356QEanitas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PaulChevalier, General Manager at Sheraton Amsterdam Airport Hotel And Conference Center, responded to this reviewResponded January 14, 2020
Dear H9356QEanitas,
Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our hotel.
I am glad to hear you had an excellent time with us here at the Sheraton Amsterdam Airport Hotel. In addition, I am happy to hear that you took the time to experience our Sheraton Fitness.
Again, thank you for posting your review on Trip Advisor. I really hope that you will choose to stay with us again very shortly.
Warm regards, Paul Chevalier
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
