We had a complementary stay at this hotel. The room was nice. Everything was clean. We did have to let the water run for quite a while in the jetted tub as it came out brown at the beginning. Breakfast was good but very basic. All in all not a bad place to stay. Just wish there was more to do near by.
Dear Valued Guest,
Thank you for your feedback. We hope you enjoyed our newly renovated rooms and look forward to welcoming you back in the future.
Best,
Sabrina M.
I would not recommend this hotel. I called at 3:15 p.m. today (the day before my reservation date) to cancel my upcoming room. I understand that there is a 24-hour cancellation policy, but I called to cancel my reservation at 3:15 p.m. and they very rudely refused to give me my money back. 23hrs 45min. Late is late, I guess.
I asked to speak to a manager because the front desk clerk was so rude and conferencing. Like, you screwed up, you pay the price you idiot. The manager also stated that because I'm late even though only 15 minutes, they will not refund my money.
This is bad business and I felt like they ganged up on me. The call was over 10 minutes and I spent 8 on hold.
Thank you for your feedback. Our team is very lenient with our 24-hour cancellation policy, however, the room and rate that you booked online were nonrefundable. Unfortunately, there are risks when choosing the lowest, nonrefundable rate such as not being able to get your money should you need to cancel. Our team was gracious enough to extend a credit for the future but we are sorry to hear that you were not happy with this resolution. Thank you.
This was fine for a basic stopver, had a pool and rooms were ok, however, ours smelled quite badly of stale smoke. We addressed it with front seek and were told that housekeeping would look into it. We tried with the house keeper, she didn't speak English. We mentioned it again and our concerns were noted (I didn't want to be accused of smoking). Breakfast was a very basic continental. Guess u get what u get for the price!
Thank you for your review. Our hotel is 100% smoke-free and we are regretful to hear that your room smelled of stale smoke. Upon inspection, we did not find any strong smell. We do hope you enjoyed the remainder of your stay and found your room comfortable. Thank you.
Best,
Sabrina M,
Online Content Manager
A very clean and spacious room and very .
modern too. Very good value with a continental breakfast thrown in. Very reasonably priced would definitely use this chain of hotels again when I come back to Canada.
Dear Valued Guest,
Thank you for your review. We are pleased to hear you found the room to be well appointed and hope you enjoyed staying in the Barrie area. We look forward to serving you in the future.
Best Regards,
Sabrina M.
Stayed 2 nights while on vacation with wife and 2 kids (6 & 3). 1st night was great, kids loved the pool, we loved the rooms. I would have given full stars if it wasnt for the 2nd night and treatment from staff and manager at check out. 2nd night we got in late and went to bed right away with plans of sleeping in, as we were leaving next day but wasnt in a rush to leave early. At 530am the smoke alarm had other plans and went off in our room jolting me wife and I out of bed thinking there was a fire and quickly getting dressed half asleep to get kids outside. Once I opened the door to the hallway I realized it wasnt the fire alarm for the building, just the smoke alarm and it was only going off in our room. I tried waving a towel at the smoke alarm but it was still going off. No one smoked in the room or had any candles going or anythinmg of that nature, there was no smell of smoke or anything. As I made my way to the phone the alarm went sielent. I called and spoke to front desk, they told me they couldn't see any thing wrong on thier monitors and its probably just chirping becasue the battaries are dead. I told her it wasnt the dead battery chirp it was going off like there was smoke for over 5 minutes but it is off now and we are going back to bed. My kids were scared as there was a tornado warning the night before so it took some time to calm them down and get them back to sleep. Once we all got back to sleep about an hour and a half since smoke alarm went off it went off again. I called front desk right away so they could here alarm. Thay said it is probably dead batteries and we will send someone up to change them. I got a chair and stood up on it so I could press the button on the alarm to silence it. A worker showed up with batteries and removed smoke alarm from cieling. There was no place to change batteries as it was one that plugs in, so worker took the smoke alarm with him back to front desk. When we checked out we asked to speak to the manager as we were not happy as our night and now day was ruined. The kids were cranky and difficult becasue of this and we had a long drive ahead of us. When speaking to the manager she made it seem as if it was our fault the alarm went off saying " These alarms are new and only go off if there is something not right going on in the room". This upset us more and told her our night was ruined and now we have a long drive ahead of us with cranky over tired kids, least you can do is comp us for the 1 night that was ruiend. It wasn't until we walked towards the exit saying we wont be staying here ever again when she agreed to comp us $35. I dont believe this was fair compensation as our night was ruiend, they should have comped us the night, if they would have I would have left a better review because up until that incident I was impressed with my stay and would have returned.
Dear Valued Guest,
Thank you for your comments and feedback. We do sincerely apologize that the alarm went off in your room for a short period of time and can assure you this was an isolated incident. We are committed to providing clean rooms and accommodating service and it seems like your entire stay was enjoyable except for the short incident in your room. We feel that the compensation provided for the hiccup was sufficient and stand by the rest of our product and service. It is unfortunate that you are no longer willing to stay with us due to this and hope that you change your mind and can afford us the opportunity to serve you well again in the future as we always have. Thank you.
Best Regards,
Sabirna M.
