We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
C$203
Expedia.com
C$228
Get rewarded with One Key
Algotels
C$198
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Joansie
Miramichi, Canada

disappointed

Reviewed Sep 15, 2021
This was a long overdue family get together after covid shut the country down for 19 months or so. Check in was great as always. The cleanliness of the room is the problem. I had previous emailed IHG but they did not reply which was a complete disappointment, are you not concerned about your regular guest, anyway “our room” had a lot of “Dust” all along the edges of the tv stand/dresser as well as the night tables. It wasn’t just dust it was a lot of dust. These rooms are supposed to be CLEAN, this room WAS NOT CLEAN. I guess it could have been worst......my daughters room was directly across the hall from us and she found a PURPLE DIAPER yes DIAPER and a hair tie, like seriously, how do you not see a diaper. They gave her a discount, but this is NOT acceptable. If I’m paying a $100.00 plus a night I should not find dirt, diapers or hair ties. The fact that you did not respond to my email with ANY sort of apology was again quite disappointing, apparently the satisfaction of your regular guest are no longer a priority. The only bright spot was breakfast in the morning was our waitress....she was such a ray of sunshine. Unfortunately I did not get her name. She was an older lady with longer grey hair and was a complete delight. She even called the following morning to wish us well as she would be off the following two days. Thanks to her she made the stay very pleasant way to start the day. other wise, Holiday Inn gets a poor grade from me.
Date of stay: July 2021
Value
Cleanliness
Service
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippa Bryden, Sales at Holiday Inn Sydney - Waterfront, responded to this review
Responded Sep 16, 2021
disappointed,

Thank you for your time in posting your comments, and we appreciate your thorough review. Although we are always disappointed to hear that someone’s stay was not to their satisfaction, we appreciate knowing what issues you experienced so we can take appropriate steps to correct them. I do apologize for your experience here and the impression that it left you with. I thank you for bringing your concerns to my attention, and hope, despite this ocasion your faith in our property will be restored on future visits.
Sincerely,
Philippa Bryden
Sales Manager
Holiday Inn Sydney Waterfront


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Hotel Lobby
C$266
Fully refundable
Get rewarded with One Key
  • Booking.com
    C$254
  • Agoda.com
    C$236
  • Hotels.com
    C$286
0.3 km from Holiday Inn Sydney - Waterfront
Free Wifi
Restaurant
C$242
  • Expedia.com
    C$242
  • Algotels
    C$230
  • Hampton
    C$242
1.9 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
C$202
Get rewarded with One Key
  • Booking.com
    C$202
  • Algotels
    C$189
  • Hotels.com
    C$202
1.6 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
C$169
Fully refundable
No prepayment needed
  • Priceline
    C$169
  • Agoda.com
    C$169
  • eDreams
    C$169
0.1 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
C$189
Fully refundable
  • Priceline
    C$189
  • Agoda.com
    C$189
  • Vio.com
    C$189
0.1 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
C$199
Fully refundable
Join Wyndham Rewards Free
  • Hotels.com
    C$199
  • Trip.com
    C$178
  • Expedia.com
    C$199
1.9 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
C$109
Fully refundable
No prepayment needed
  • Expedia.com
    C$109
  • Hotels.com
    C$98
  • Vio.com
    C$109
9.3 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
Office building
C$155
  • Priceline
    C$155
  • Agoda.com
    C$155
9.6 km from Holiday Inn Sydney - Waterfront
Free parking
C$160
C$130
Fully refundable
No prepayment needed
  • Expedia.com
    C$160
  • Hotels.com
    C$160
  • Priceline
    C$130
0.9 km from Holiday Inn Sydney - Waterfront
Free Wifi
Free parking
View more hotels in Sydney
Reviews (602)
Filter reviews
602 results
Traveller rating
218
208
93
51
32
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
218
208
93
51
32
Show reviews that mention
All reviews hotel restaurant march break would stay here again breakfast included crown waterfront pub salt cyril plugs ships supper
Selected filters
Filter
Updating list...
35 - 40 of 602 reviews
Reviewed September 11, 2021

Stayed 2 days. Nothing terribly unpleasant about the hotel. But for the price I was expecting a bit more.

When we went to our room, the outside hallway smelled a bit "musty". I didn't notice the smell the following days. So perhaps it was the damp weather on the first day. Or maybe I had gotten used to it.

The décor seemed . . . well, just a bit dated. Maybe all the other hotels in Sydney were similar. Don't know.

Our room had some cracks in the ceiling in the bathroom, above the bathtub. Nothing too serious. But you have to wonder about maintenance.

Staff in general were friendly and helpful when we approached them. (No great interactions with them as we didn't have major problems)

We ate one dinner at the pub just down the street from the hotel (you can see it when you exit the hotel and look to the left and other side of the street) and another dinner in the pub attached to the hotel. Definitely go to the one down the street.

Breakfast at the hotel was okay, though not a very extensive menu. You might be better off to take the "breakfast coupon" available when you book ($31 for the two of us) as the individual items on the menu add up quickly.

One thing that really surprised me was that they charged us $7.00/day + several taxes and levies for parking in their outside parking lot. That probably came to over $10/day, which seems a bit steep for a place like Sydney NS. And you think the hotel, at the prices they charge, would include parking.

As for the harbour view, sure it was pleasant enough. But I really wouldn't bother booking the hotel just for that.

I'd suggest checking prices for the other hotels around Sydney as this one, though, okay, is not particularly exceptional.

Room tip: 6th floor is a quiet floor. Staff put us there without prompting from us.
Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
Thank Steve D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippa Bryden, Sales at Holiday Inn Sydney - Waterfront, responded to this reviewResponded September 16, 2021

Steve D,

Thank you for your constructive comments. Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel comments such as yours allows us to access where we have opportunities to make improvements. It is truly disappointing to hear that your stay was not all it could have been. We value your patronage and comments and hope you will give us the opportunity to service your accommodation needs in the future.
Philippa Bryden
Sales Manager
Holiday Inn Sydney Waterfront

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2021 via mobile

If you enjoy screaming kids running through the hallways then book here
Completely unacceptable

Called twice so far

Sad
Don't advise staying here with the screaming, hollering, dragging kids into the.elevator and a barking dog

Why the hell would you put 3 adults on the floor, including an 83 year old lady

Completely unacceptable

Room tip: Avoid at all costs
Date of stay: September 2021
Trip type: Travelled as a couple
Thank GrandTour57773495804
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippa Bryden, Sales at Holiday Inn Sydney - Waterfront, responded to this reviewResponded September 7, 2021

GrandTour57773495804,

Thank you so much for taking the time to share your experience about your stay with us. We take all reviews very seriously, as we look for every opportunity we can to review and improve on our service based on guest feedback. Your feedback has been shared with the relevant department heads in order to address these issues and avoid any reoccurrence. We value your patronage and comments and hope you will give us the opportunity to service your accommodation needs in the future.

Philippa Bryden
Sales Manager
Holiday Inn Sydney Waterfront

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 5, 2021

We had a big room with a big bed and a gorgeous view on the harbour. Breakfast was really nice too. The hotel location is excellent as you can walk to many restaurants. The only thing less great was the bathroom, on the small side and quite dated (needed TLC). But for one night, it's a great place

Date of stay: August 2021
    • Rooms
    • Cleanliness
    • Service
Thank Laurence_Brussels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippa Bryden, Sales at Holiday Inn Sydney - Waterfront, responded to this reviewResponded September 7, 2021


Laurence_Brussels,
Thank you for taking the time to review your recent stay. We are delighted to hear you enjoyed our well appointed rooms and beautiful views. We do hope you will return again soon!
Philippa Bryden
Sales Manager
Holiday Inn Sydney Waterfront

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 5, 2021

Outstanding hotel right in the heart of Sydney. Loved the pub food and breakfast overlooking the harbor. The front desk staff were very engaging and informative about things to see in the area and gave great ideas and directions. The views from the rooms of the harbor were exceptional...loved every minute. The boardwalk is right behind the hotel and you can walk and walk...lots going on all the time, music, food, drink. Loved our time spent at this hotel.

Room tip: The rooms right on the harbor are exceptional.
Date of stay: August 2021
    • Value
    • Cleanliness
    • Service
Thank joyacker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippa Bryden, Sales at Holiday Inn Sydney - Waterfront, responded to this reviewResponded September 7, 2021

joyacker,
What a review! Thank you! We truly appreciate you taking the time to tell us about your visit. Come back and see us again soon!

Philippa Bryden
Sales Manager
Holiday Inn Sydney Waterfront

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 9, 2021 via mobile

Was in NS for a month for work. Stayed at this location in a corner room with beautiful views of the Harbour.
Only negative feedback is these rooms are not soundproof. You can hear everything in the rooms beside you and up above.

Date of stay: April 2021
Trip type: Travelled on business
Thank shazaf2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippa Bryden, Sales at Holiday Inn Sydney - Waterfront, responded to this reviewResponded May 10, 2021

shazaf2017,
What a lovely review. Thank you. We truly appreciate you taking the time to tell us about your experience here at Holiday Inn Sydney Waterfront. We do hope you will come back and visit us again.
Sincerely,
Philippa Bryden
Sales Manager
Holiday Inn Sydney Waterfront

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews