Queen bed + kitchen + bathroom suite was great, the room had everything I needed and the residence itself was quiet. Check-in process was very easy, as was the app used for parking (iHonk). Would definitely stay again in the future. 10/10 experience.
Hi there! Thank you for your feedback. We are so happy to hear that you enjoyed your stay and all the amenities we have to offer. It is great to hear that you found our check in and parking process easy. We hope you have the opportunity to stay with us again soon!
The campus is beautiful and loved that the kids could stay in the dorms while we were just steps away in the other accommodations/buildings. There is a lot of little restaurants/fast food places within walking distance which makes it ideal, as well as the airport being directly across.
Hi there! We are happy to hear that you enjoyed your stay and the amenities in our buildings. We agree that our campus is very beautiful with some amazing views. It is great to hear that our location was convenient for your stay. Thank you for taking the time to leave a review, we hope to see you again!
Great location, central to a lot of areas of Kelowna. Great Service! Rooms are spartan, however, you never spend much time in there. The beds are a bit high, so if you are short, expect to "jump" into bed.
Hi there! Thank you for taking the time to leave a review. We are so pleased to hear that you enjoyed your stay at our campus. We are happy to hear that our location was convenient for your stay! We hope you have the opportunity to stay with us again soon.
My husband and I needed a place to crash after my best friends' wedding. I arrive at 3:50pm for check-in and the woman behind the desk says "Check-in is at 4pm - so in 10 minutes" a little shocked by her response I go outside to wait. My husband who was not in the wedding arrived separately and went into the lobby through a different door assuming I'd be checking in - he sees some other people checking in and so he decides to get in line behind them. This is all still before 4pm. She must have started checking people in as soon as I left for her to be almost done checking in the people ahead of my husband by the time he got in line.
The room itself was clean, the bed was comfy enough. No problem with our actual stay. Just a very unfortunate beginning.
Then, after checking out with a very grumpy other front desk worker the next morning, we realized we forgot something in the room. We called in and were promptly told that we were not allowed back into the building once we had checked out, and that IF anything is found, housekeeping will bring it to the front desk at the end of their day - which we all know, is 4pm. We don't live in town, and we explained as much, and would really like to just retrieve it now. The front desk staff told us there's nothing they can do and again IF (not when) anything is found, we can call back at the end of the day to see if it's turned up at the front desk and organize for it to be mailed to us.
Of course we didn't trust this very inhospitable front desk staff at this point to do anything of the sort, so we drove back to the hotel and housekeeping retrieved our item for us with no issue.
Could not believe the level of hostility from the front desk at every opportunity. Would NEVER return, and never recommend anybody stay there unless there's literally no other option.
Hello, I would like to apologize for your experience with our front desk staff during your stay. We normally pride ourselves on having the highest level of customer service. While it is no excuse, this was our second weekend open after being closed for 2 years due to the pandemic. We are so very excited to have guests back on campus but we recognize we have work to do on our level of confidence around flexibility with the policies in place; such as getting back into your room to get the item left behind.
I am happy to hear you did enjoy your room and all other aspects of your stay. Please know that your comments have not gone unheard and we have already taken the steps to ensure this does not happen again.
I truly hope that given the opportunity, we could show you we strive to provide the best experience for our guests.
Spent 1 night here. Single suite with double bed, bath,(great bath towels), kitchen (with kettle, microwave, toaster, coffee maker, dishes) Under $100. We had a car so we were able to drive 13 km into downtown, beach, marina area. People of all age groups stay here. Parking was $3.50 for 24 hrs with in/out privileges. Wifi but no tv. Accommodation desk was very efficient and answered all our questions. Parking was right outside our room. Available from May - August as this is a student residence building. We had an early flight out of the Kelowna International Airport so this was a very convenient place.
