Ramada By Wyndham Kelowna Hotel & Conference Center
Ramada By Wyndham Kelowna Hotel & Conference Center
2170 Harvey Ave Highway 97 North, Kelowna, British Columbia V1Y 6G8 Canada
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About
4.0
#15 of 35 hotels in KelownaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The RAMADA Hotel & Conference Centre Kelowna offers 135 deluxe rooms and suites & over 8,000 square feet of meeting space. We also have a selection of loft suites and theme rooms; some with jetted tubs. Our swimming pool, whirl pool and fitness facility are available for your enjoyment. We are proud to be 100% Non-Smoking. If business is on your agenda, the RAMADA Hotel & Conference Centre Kelowna has everything you need to host the perfect event. Our executive boardroom provides the ideal venue for small, productive sessions. For larger groups, your choice of 8 meeting rooms totaling over 8,000 square feet. Our incomparable catering department can provide the exceptional menu and service to compliment any gathering. The Ramada Kelowna Hotel & Conference Centre is located in the heart of the city on Harvey Ave, directly across the street
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Billiards
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Special diet menus
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, French
Location
2170 Harvey Ave Highway 97 North, Kelowna, British Columbia V1Y 6G8 Canada
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
45 Restaurants
within 0.5 kilometers
Reviews
4.0
888 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Ramada By Wyndham Kelowna Hotel & Conference Center is celebrated for its prime location, with easy access to shopping and dining options, and is a hit for its on-site pool and dining amenities. While the rooms are acknowledged as clean and comfortable, there are occasional remarks about them being slightly outdated and noisy. Reviewers consistently commend the service for its professionalism and promptness.
However, some guests feel the decor throughout the hotel could use an update. Despite the odd mention of hard mattresses and booking rate discrepancies, many find the hotel to provide good value.
Location
Convenient
Atmosphere
Outdated
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
We stayed here for four days and feel the hotel is just OK. We are diamond members with Wyndham and we were expecting a more updated property. The mattress was so hard it made sleeping very difficult and normally I don’t have problems with mattresses in hotels. The room itself was OK, we paid extra to get a king suite and typically as a diamond member we would be offered a free upgrade but this did not happen. On the last day we were there we left at eight in the morning to go head out for a hike and came back at 3:55 and we were surprised that the room was being cleaned. So we asked the cleaning staff to just please leave the room as is as we were tired from being out all day. So that was a little surprising, in terms of the level of service. The location of the hotel is across the street from the mall and close to the Keg and Milestones, both those restaurants are within walking distance so that is convenient. I suggest a room on the top floor as we were on the second floor and had to call the front desk twice because of the noise coming from the room upstairs. Breakfast is not included at this hotel, which also is not typical for Wyndham hotels. There was a coffee maker in the room and a mini fridge and microwave. That is convenient to go out and keep things on hand to eat.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Try and get a room on the top floor and on the back of the hotel as the front is the highway
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer Stier, General Manager at Ramada By Wyndham Kelowna Hotel & Conference Center
Responded Aug 14, 2023
Thank you very much for taking the time to share your recent experience with us. We are deeply sorry to learn it was only OK. If you have a moment, I would like to further connect with you as this is not typical of the Hospitality services we offer our guests. Please email me at jennifer.stier@ramadakelowna.com. Thank you for your loyalty to Wyndham Hotels and Resorts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a bad experience the first time with this hotel but it wasn't the hotel's fault! We booked in July for a Hot Air Balloon flight but had to cancel due to forest fire smoke & visibility. We booked the Ramada through a 3rd party & we had trouble getting a refund! Hotel manager Stan M. went above & beyond to make it right by rebooking us for our stay in September. He even upgraded our suite & we were able to enjoy a very special Hot Air Balloon flight on a very warm & sunny September 3rd. We appreciate the warm & friendly Kelowna Ramada staff! We definitely recommend this hotel & we will definitely stay here the next time we are in Kelowna!
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Date of stay: September 2021
Rooms
Cleanliness
Service
Room Tip: It is better to book directly with the hotel & not through a 3rd party! No confusion that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This property was priced fairly, while many other properties in Kelowna were taking advantage of the pandemic and wildfires. The accommodation sector in BC should be ashamed of themselves for gouging. This will come back to haunt them, and sadly the associated businesses that service, and rely on tourists.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I read a previous review about some man having bad service regarding his dogs in the hotel. I already booked the room on a sold out weekend and I decided to just clarify that I was bringing dogs just incase. Sure enough room is not dog friendly and I was told to contact booking.com to change my reservation.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We checked in to the Ramada, or at least thought we were. Our prebooked room wasn't ready until almost 7pm. We asked if we could have a late checkout since we had to wait and the answer was no. The hotel clerk was very hostile, and said they were fully booked, and did we want the room or not.
I really believe she is racist against Chinese. We watched 5 Caucasian couples line up, receive their keys and leave for their rooms. We were told to come back, she wouldn't check us in until our room was ready.
When we came back to check in and presented my ID, she asked me to come closer so she could indentify that I was not fraudently using the ID I presented. I said...I have stayed here many times before. Her reply...I know but I have to check anyways. She did not ask the Caucasians to do this.
Our room was located on the top floor, at the very end of the hotel. After trekking to our destination, our room keys did not work. We needed to go back to the front desk.
I travel the world and usually book +200 nights a year. I never thought I would receive such racist service in Kelowna. I am actually Irish/Chinese LOL and Canadian born. This is the first time I have ever commented on being racism. Never going to stay here again.
I really believe she is racist against Chinese. We watched 5 Caucasian couples line up, receive their keys and leave for their rooms. We were told to come back, she wouldn't check us in until our room was ready.
When we came back to check in and presented my ID, she asked me to come closer so she could indentify that I was not fraudently using the ID I presented. I said...I have stayed here many times before. Her reply...I know but I have to check anyways. She did not ask the Caucasians to do this.
Our room was located on the top floor, at the very end of the hotel. After trekking to our destination, our room keys did not work. We needed to go back to the front desk.
I travel the world and usually book +200 nights a year. I never thought I would receive such racist service in Kelowna. I am actually Irish/Chinese LOL and Canadian born. This is the first time I have ever commented on being racism. Never going to stay here again.
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Date of stay: June 2021Trip type: Travelled on business
Room Tip: There were a few stains on the pillow and sofa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in this hotel last week. They charged for extra money for water bottle they put in the room and does not mention anywhere about charge. When you call them at front they said you used 2 bottles and charged for 2 bottles which we never used. Front desk is rude and not willing to help at all. Never recommend.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've never written a poor review for a hotel, but this one deserves it. From smelly bedsheets and pillows to the 1970's furniture and air conditioner, this hotel is one of the worst. They fool you by making the lobby look modern, fresh and clean. The cheap windows open 6 inches. These should open more to remove the disinfectant spray they use. You can hear people walking and talking on the floor above, and people talking, using washroom and showers in the rooms beside you. I actually can't believe this is a Ramada by Wyndham property. It should be torn down and rebuilt. I would never recommend this hotel.
Perhaps the owners of Ramada should stay 1 night. I guarantee there would be immediate major changes.
Perhaps the owners of Ramada should stay 1 night. I guarantee there would be immediate major changes.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Most rooms face a parking lot. Hallways smelled like urine and bad chemicals.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jennifer Stier, General Manager at Ramada By Wyndham Kelowna Hotel & Conference Center
Responded Aug 30, 2022
I am deeply sorry to learn of your less than enjoyable experience. If you have a moment, if you could please email me at jennifer@rpbhotels.com, I would like to look closer into your reservation. We look forward to offering enhancements in the near future and providing a new stay experience for our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was really nice and staff were great. Smittys food was trash. Cold, then partially cooked replacement pancakes and charged 20.00 for 3 . No more Smittys for this traveller why would they consider even charging after two attempts? Breakfast is suppose to be your “Game” You lose.
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Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a Hot Air Balloon ride in Kelowna B.C. to celebrate my birthday. We booked a room at the Ramada Hotel. We fully intended to stay at the Ramada & didn't cancel until the last minute because the balloon pilot called to tell us that due to VFR & bad visibility due to forest fire smoke in the area, our balloon flight had to be postponed! When we cancelled our reservation & explained why we had to cancel...the hotel blatantly refused a refund! This cancellation was beyond our control! We still will be taking the hot air balloon ride...probably in about 2 weeks when the smoke clears enough to fly. We will need a hotel in Kelowna for the night then, but Ramada has lost a customer FOREVER!! All potential Ramada customers beware...Ramada Kelowna refuses refunds even for an "Act Of God" such as Kelowna's forest fire smoke preventing our special event from taking place! Do yourselves a favor & don't stay here! This hotel has No Compassion!
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Date of stay: July 2021
Service
Room Tip: Choose any hotel other than Ramada...Ramada will rip you off!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed April 27 and decided to return in August. I booked through GoSplitty .... what a huge mistake. I strongly urge people to check with the Better Business Bureau and GoSplitty reviews prior to booking with them. Long story short once you book through GoSplitty it is almost impossible to contact them. But if you use your desktop computer, and go to their website you will be able to cancel. They count on people giving up and then keep their money. Now shame on you Ramada in Kelowna. I called many times to see if you could assist me. Your argument that I booked through a third party, although accurate does not let you off the hook. You could have sent an email to Go Splitty, maybe made a phone call OR alter realizing that so many people are getting ripped off decided not to do business with this company. It is when you close your eyes to these types of situations you become part of the problem. I will say that your staff was very sympathetic, but sympathy does not pay the bills. You can do better Ramada, but you have to make the decision to put in the time and effort, and I believe your customers deserve better.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rajpreet Oberoi, General Manager at Ramada By Wyndham Kelowna Hotel & Conference Center
Responded Jun 2, 2023
Hello Wendy, Firstly, I want to apologize for the inconvenience caused and we were disappointed to learn of the numerous difficulties you faced as our guest recently. When our guests book the hotel through any third party website, our front team can not modify the reservation on their behalf. We take matters such as this seriously. As a result, please allow us some time to look into this matter further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Julie,
The hotel has the same name. Ramada Hotel & Conference Center located at 2170 Harvey Avenue, Kelowna BC V1Y6G8
Please feel free to reach us at 250-860-9711
"Try and get a room on the top floor and on the back of the hotel as the front is the highway"Read full review
"Try not to get a room that faces the main street (Harvey Ave, whish is also the main highway through town.) Its always very busy and loud. "Read full review
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PRICE RANGE
C$181 - C$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada kelowna, ramada hotel kelowna, kelowna ramada
FORMERLY KNOWN AS
Ramada Lodge Hotel Kelowna
LOCATION
CanadaBritish ColumbiaOkanagan ValleyKelownaCentral City
NUMBER OF ROOMS
135
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Ramada By Wyndham Kelowna Hotel & Conference Center
Which popular attractions are close to Ramada By Wyndham Kelowna Hotel & Conference Center?
Nearby attractions include Orchard Park Shopping Centre (0.4 km), House of Knives (0.1 km), and Mickie's Pub (0.04 km).
What are some of the property amenities at Ramada By Wyndham Kelowna Hotel & Conference Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Ramada By Wyndham Kelowna Hotel & Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Ramada By Wyndham Kelowna Hotel & Conference Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ramada By Wyndham Kelowna Hotel & Conference Center?
Yes, free parking is available to guests.
What are some restaurants close to Ramada By Wyndham Kelowna Hotel & Conference Center?
Conveniently located restaurants include Tokyo 1 Asian Buffet & Bar, The Keg Steakhouse + Bar - Kelowna, and White Spot Kelowna.
Are there opportunities to exercise at Ramada By Wyndham Kelowna Hotel & Conference Center?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at Ramada By Wyndham Kelowna Hotel & Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ramada By Wyndham Kelowna Hotel & Conference Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ramada By Wyndham Kelowna Hotel & Conference Center?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Ramada By Wyndham Kelowna Hotel & Conference Center?
Many travellers enjoy visiting Father Pandosy Mission (4.4 km) and Kelowna Cenotaph (4.3 km).