Welcome to The Royal Kelowna - Bellstar Hotels & Resorts, your Kelowna “home away from home.” The Royal Kelowna - Bellstar Hotels & Resorts aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Given the close proximity of popular landmarks, such as Downtown Marina Kelowna (0.6 km) and Don-O-Ray Farm Adventure (4.7 km), guests of The Royal Kelowna - Bellstar Hotels & Resorts can easily experience some of Kelowna's most well known attractions.
Rooms at The Royal Kelowna - Bellstar Hotels & Resorts offer air conditioning, a refrigerator, and a kitchenette providing exceptional comfort and convenience, and guests can go online with free wifi.
A rooftop terrace, room service, and a sun terrace are some of the conveniences offered at this hotel. A pool and a lounge will also help to make your stay even more special. If you are driving to Royal Private Residence Club Hotel, free parking is available.
While visiting Kelowna, you may want to try some surf and turf at one of the nearby restaurants, such as Social 242 Lounge and Grill.
Should time allow, Knox Mountain Park, Waterfront Park, and Kasugai Japanese Garden are some popular attractions that are within walking distance.
The Royal Kelowna - Bellstar Hotels & Resorts puts the best of Kelowna at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Lagoon View
City View
Languages Spoken
English, French, Dutch, Filipino and 1 more
Location
1288 Water St, Kelowna, British Columbia V1Y 9P4 Canada
The Royal Kelowna - Bellstar Hotels & Resorts
147 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We rented a 2 bedroom plus a den condo, just prior to Christmas. The Bellstar staff are exceptional in every way; it seems there is nothing they will not do to assist and make your stay. We celebrated a milestone birthday party while there and again every effort was made to assist and help make it a great occasion. The location downtown on the water is unbeatable. You are literally in the heart of the city, with most major attractions within walking distance. Even though it was winter the roof top pools were all open. The main pool starts inside and goes outside on the roof and there are inside and outside hot pools. The grandkids had a lot fun.
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Date of stay: December 2019
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I visited The Royal Kelowna in September (shoulder season) with girlfriends. We had a large suite with 3 bedrooms and a den. Everything was immaculate, luxurious and well appointed. Service was excellent. The pool, hot tub, and exercise room all over look the lake. The pool area is beautiful. Because it was shoulder season, it was quiet and there were not many people in the pool area. The location is close to down town, so you can walk to many restaurants and along the lake.
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Date of stay: September 2021
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our room, a 2 bedroom suite that turned out to include a third bedroom, was probably larger than our apartment in New York City! It offered some beautiful views of the lake and waterfront promenade, as did the hot tub and the heated pool on the roof. Comfortable beds, full kitchen, fast wifi. I have only 2 complaints: parking is overpriced (24 CAD/day), and the free shuttle from the airport stops running before the last plane arrives.
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Date of stay: December 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Checked in mid-week and obviously had the “b” team as our checkin experience was subpar. Front desk agent didn’t have time for our questions/didn’t speak clearly for us to get adequate information (including explaining where our parking was - ended up finding a valet casino employee to redirect us after searching for 15 minutes for our spot).
When we returned to ask a simple question the desk responded with “the information is on the sheet you received at checkin” instead of just a simple reply.
Staff over the weekend were much friendlier and acknowledged guests when walking by with a greeting. The weekday team turned away and ignored guests throughout our stay. Pretty disappointed with the quality of service.
I called about checking to see if they could search for an item I left behind and the woman wouldn’t listen to my explanation of the item over the phone. She also said I’d receive a call back and no one has yet to call. It’s been nearing a week... sadly it was the same woman we had check us in so I didn’t expect much.
Hotel itself is nice enough but definitely think noise could be a problem during full capacity and if your room is located near the opposite side of the building.
Wouldn’t waste our money staying again as we were charged a large surprise fee at checkout and we’re required to pay for parking. Not recommended for the money you pay to stay here, save yourself from the condescending staff attitude and extra fees by staying elsewhere.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lets see; had to listen to the music from the patio till 11:00 even though the patio was closed for the season, lake view required you to press your face against the glass in the bedroom to see it, toilets rocked and weren't anchored to the floor, poor WIFI, swipe card access to the front door didn't work half the time. I'm sure these were once very nice suits and will likely be again once the renovations are all complete. Just wish the establishment had been forthright enough to let us know they were under renovations, we weren't getting a lake view, and they were having issues. $60.00 additional service fee and NO SERVICES during Covid-19. Extra for parking.
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Date of stay: October 2020
Value
Rooms
Service
Room Tip:You need to be very specific about what room you are getting. Likely some nice rooms away from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 4 nights with 3 kids under 8. The pool is 3 ft deep & 2 of my kids did not need to wear life jackets. Pool completely shaded in the am until about 1030 am. Room had lots of towels for a family of 5 plus beach towels. Large balcony. Beach about 10 min walk down boardwalk & ice cream shop (Lakefront Candy & Scoops not on google map) about 7 min walk from resort. The only con is the knives in the kitchen they were not good quality. We are use to Henkels or Cutco. Tip: During check in they give you a fob to open up gated parking. That is the only place you can park don't try to park & check in after.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The sofa bed in room 451 was in terrible condition, causing my husband sleepless nights throughout our stay. The mattress springs were exposed, it squeaked with every movement, and the mattress itself was soggy. This is a 1-star experience! Additionally, we paid for parking for all four nights, but one evening there was no parking available. The hotel offered a one-day parking refund and referred us to Delta at 10 PM. Eventually, they allowed us to park overnight in the loading spot due to our early checkout the next morning. All the bathrobes we received were very old, some even had holes! There were also no towels in the pool area. The hotel is way too pricey for what they offer.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:pick different hotel in the area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonali Katyal, Guest Services / Front Office at The Royal Kelowna - Bellstar Hotels & Resorts
Responded 2 weeks ago
Dear Natalia, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments about the sofa bed, parking, and bathrobes have been noted, and we are addressing these issues with our team to ensure they are resolved promptly. Regarding the sofa bed in room 451, we regret any discomfort caused. Please note, that the sofa bed is an additional amenity in the living room, with a queen bed available in the room for sleeping purposes. We have since replaced the sofa bed, and we apologize for any inconvenience this may have caused. Had we been notified during your stay, we could have addressed this matter promptly. Regarding the pool towels, they are typically kept in the rooms, which is why there weren't any available at the pool deck. We regret any confusion this may have caused and will work on improving our communication. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Sonali Guest Services Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stunning hotel, awesome accommodation and the views/location can not be beat. We stayed here the last 2 nights on our trip to Canada from Australia. Not knowing the area well, I am glad we picked this hotel. I could not believe the size and quality of our room, but above all else the view was outstanding. We were able to walk to shops and restaurants, as well as a long the Waterfront Promenade. I had originally booked a 1 bedroom suite, but got a great deal on a 2 bedroom suite with den (Room 256) on the Black Friday sales. The master bathroom was massive, the 2nd bedroom had an ensuite and there was an additional toilet in the hallway. The den was actually set up as a 3rd bedroom. The only bedroom with views was the master. The hotel is secure and paid parking is available on site. Laundry facilities are provided in the room. Loved the indoor/outdoor pool area. Would highly recommend.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:we stayed in a 2 bedroom preferred suite - room 256. This room had a den, but it had been made up...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonali Katyal, Guest Services / Front Office at The Royal Kelowna - Bellstar Hotels & Resorts
Responded Jan 7, 2024
Dear Vanessa, Thank you for choosing The Royal Kelowna! We are thrilled to hear that you had a fantastic experince staying with us on your trip from Australia. Our suites and location are perfect for those looking to explore downtown Kelowna and take in the many activities and feature that are offered. We look forward to your next visit and are happy to have been apart of your adventure! Warm regards,
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My family & I enjoyed our stay here with the 3 bedrooms, 2 full bathrooms, the kitchen, living room & the patio looking out to the lake. We absolutely loved the friendly staff who let us check-in earlier since we needed a place to change into our swim suits for a boat ride on to the lake. The pool area is absolutely breathtaking with that lake view in the background. We spent far longer in the quiet and cozy outdoor hot tub. They also have extra indoor hot tubs in the pool area. Also, it is located in such a perfect area right next to the Delta Marriott which makes quite a few activities convenient.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonali Katyal, Guest Services / Front Office at The Royal Kelowna - Bellstar Hotels & Resorts
Responded Mar 25, 2023
Dear guest, Thank you for staying with The Royal Kelowna! We are thrilled to hear that you enjoyed your stay and loved our property. I am glad to hear that we were able to accommodate your request for an early check-in. We hope to welcome you back soon! Warm regards,
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We were due to stay at the hotel on Aug 18–19 which sadly coincided with the wildfire in West Kelowna. We had a non cancellable room but the hotel allowed us to cancel and fully refunded our costs within days without any argument which was much appreciated. Hopefully we will get the opportunity to stay at the property another time as I was very impresssed with their customer service.
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Date of stay: August 2023
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Williams Lake, Canada108 contributions20 helpful votes
The Private Residence Club is only steps away from the hotel and conference centre. However I’m not sure if you can book the PRC unless you are an owner there.
There are more places to choose from in the Kelowna area.
PRICE RANGE
C$266 - C$792 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal private residence club hotel kelowna
LOCATION
CanadaBritish ColumbiaOkanagan ValleyKelownaCentral City
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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