The room was comfortable and appeared to some some updates. The bed was quite comfortable. The garden view rooms are very noisy since the highway is so close. Definitely get a room around the back.
Quite Disappointed that we were not allowed to take a breakfast back to our room. Even had an issue bringing a coffee.
Very odd.
Dear Guest, Thank you for leaving us a review. While I’m glad that you found the beds are very comfortable, I’m sorry to hear about your complaints regarding breakfast. I will bring this up with management right away. We do have rooms far way from the highway, Please let us know about this issue then we will provide you room according to your special request. Hope to see you again soon!
Very comfortable beds, clean room and a great breakfast! The reception employees were very polite and our girls enjoyed the outdoor hot tub.
We will stay here again when travelling through Kelowna. Thank you!
Dear Guest, Thank you for your wonderful comments about our property. We are glad to hear that overall you enjoyed your stay with us. I will pass your nice comments about our front desk staff to them. Once again thank you for staying with us and we would love to host you again.
This is a well used outdoor access motel that has the amenities. It's all functional, air conditioner is pretty loud. Breakfast was adequate, not too crowded. Location is handy, close to mall and eating. Damage deposit was about as large as the room charge. ...but it's a room near an important highway.
Dear Guest, Thank you for taking the time to review your stay at Super 8 Kelowna. We are glad that you enjoyed your stay and hope to welcome you again.
I stayed at the Kelowna Super 8 for a longer term stay as we have just moved to Canada. My stay was pleasant and the beds were comfortable but I wasn't overly impressed with the property or some of the policies that I faced during my stay.
The rooms were VERY dated and although they were clean, the property is definitely in need of an upgrade. The state of the property unfortunately is not the reason for my poor rating.
When I checked in, my experience started poorly as I was told that instead of the typical $200 room deposit, the property was going to charge me $500 instead because I was going to stay there longer term (10 days) - 1st negative
Then I was told that if I wanted to change my linens, I would PERSONALLY have to strip my bed and bring the towels and linens to the front desk where I would then need to collect new linens and MAKE MY OWN bed. For the cost of my stay this is unacceptable! - 2nd Huge Negative
I fully understand that it is important to minimize contact in order to protect your staff from exposure to COVID but, there are other ways to manage this in a property of your size!
I offered to let the front desk know when I was going to be away from my room during the day (I have just started a new job with Interior Health with BC Cancer.) but was told that if I wanted my room cleaned while I was staying onsite I would need to pack up and move to a new room. - 3rd negative
As I mentioned, I have just arrived from Australia to start a new job and had 3 bags with me while waiting for our temporary accommodation to become available in October. Moving rooms was not only a huge inconvenience but completely unacceptable given that I was staying for a long term in the hotel.
Lastly, I was charged up front for my entire 10-day stay. While this in and of itself is not a massive issue, I have travelled globally and have NEVER been charged for a 10-day hotel stay until the end of my visit. I was made to feel like a degenerate instead of a valued patron as I was told the billing was made in case I didn't pay my bill at the end of my stay???
Your team, along with all other hotels in my booking experience took a copy of my credit card and identification when I checked in, additionally, you have my address, phone number and email contact information from my reservation.
How is it that I am purportedly not meant to pay for my stay if you have these personal details on file?
Again, my complaint about this is based more on principle...
Dear Guest, thank you for your feedback. I apologize for the inconvenience, we will address these issues with appropriate department heads.
Last minute booking. $180 taxes in.
Room was old, had a strong perfume smell upon checkin. Aired it out and was fine.
Rooms are tiny. And more like a motel rather than a hotel. Pretty pricy for what you get in my opinion but Kelowna is expensive.
Front desk girl was as an absolute gem. I’d hire her if I had my own business, very kind and accommodating. I had a work conference call I had to do in the evening, offered me coffee and tea and turned the lights in the cafeteria on.
Not much to complain about, the bed was comfortable.
Dear Guest, Thank you for taking the time to review your stay at Super 8 Kelowna. It is great to hear that overall, you enjoyed your visit and I appreciate your compliments regarding the staff of our property. The price is always different according to the seasons, I will suggest you to book ahead to get a better deal. Once again thank you for staying with us and We hope to be able to welcome you again soon.
