Such an accommodating, clean and fun hotel! We stayed for our kids birthday, the hotel staff was so thoughtful in setting up balloons and signs and a little treat for him. The hotel has all amenities, a great pool, fantastic breakfast and the rooms and public areas are so clean and aesthetically pleasing. Even the windows were clean and spotless! 10/10 highly recommend for families.
Thank you ever so much for taking the time to share your comments with Trip Advisor. I do know the team truly enjoyed setting up the balloons in your room- it was fun for them to surprise you. Thanks truly for the kind words about the hotel and the amenities and it is so appreciated that your acknowledged the clean public areas and windows :) We appreciate your recommendation too!
Happy birthday to your Son again- and May we wish everyone all the best always,
Kind regards
Carla Carlson
General Manager
We had a great weekend celebrating our anniversary!
The room was very nice and the staff were awesome! We did wine tours at Mission Hill, Quails Gate & Grisly Winery. Came back to a pleasant hotel and a cool room.
Happy Anniversary!
It was our pleasure to welcome you to the Comfort Suites and I am so pleased that Kelowna wine tours were a great experience too! Thanks truly for taking the time to share your comments with Trip Advisor and may we wish you both all the best always,
Happiness Always
Carla Carlson & team
GM
Excellent, as always.
We stay at this hotel several times a year, usually during spring or fall. This year a medical visit brought us to Kelowna for a 2 night stay, July 4 and 5.
We had anticipated that the experience would be very different, with increased occupancy during the summer holidays and of course a higher rate.
We arrived just before 7 pm. There was still plenty of parking. The staff at reception was friendly and efficient, as always. The lobby was clean. The pool was alive with families splashing around and having a good time.
We had booked a pet friendly room on the main floor. It was clean with a comfy bed. The breakfast was generous with several hot items and piping hot and fresh coffee. While we were there during a very busy time, the staff kept tables cleaned and the serving dishes were continually refilled.
Notable: Several guests figured they could just stuff their pockets and purses with 'food to go'.
Keeping a loaded luggage cart occupied parked at the restaurant wile you have breakfast at your leisure is not cool.
We appreciated the security at the main entrance, the doors are locked and only guests with a keycard can enter. A few times they were closed in the afternoon but staff presses a buzzer when they see you walking up to the door.
We look forward to staying here again in September.
I am writing this review ONLY because I cannot believe some of the negative comments a few entitled guests have recently left. It appears that some travelers are taking their social media 'arm-chair warrior' practice to a new level. Here are just a few general "tips":
- Traveling with a service dog? Obviously ... book a pet room!
- The kids vomit all over the bedding? The next guest will appreciate that your blankets don't go into the regular laundry! Obviously there are consequences.
- Don't have a credit card? Yes, the industry moved on, many years ago.
- Think it was overpriced: please compare and go stay at a Motel 8.
- Car was broken into? Awful, truly, but there are signs posted everywhere.
WOW-
I just want to say thank you so much for taking the time to share your comments with Trip Advisor. Please know that your letter is truly appreciated and I will ensure to share your letter with our entire hotel team.
I am so very happy that you enjoyed your stay- The team always try to do their best everyday to their best ability and your recognition of their efforts really will go along way. Yes, we do make errors- and we try our absolute best to resolve.
Thank you for your kind remarks regarding breakfast, the happiness of the waterslide with the children and noting our security at the hotel.
We look so forward to welcoming you back to the hotel in September. On behalf of the entire team of the Comfort Suites Kelowna- May we wish you all the best always,
Kind regards
Carla Carlson
GM.
First impression didn’t start out right with the front doors locked at 3pm (sign says they’re locked after 9:30pm). Friendly but super slow front desk agent advised me my room wasn’t ready and check in time was 4pm (first I’ve ever heard of a 4pm check in). She proceeded to tell me that credit cards only for the security deposit. As I don’t own a credit card, she suggested I take out $350 from their atm that charges $3 per $100 maximum. What rubbed me the wrong way most was how she lied and said her Moneris terminal doesn’t have the ability to refund a guest for the damage deposit. When I mentioned to the front desk agent that I had a service animal, I was downgraded from a third floor king suite to a dark ground floor room. At this point, the stay honestly couldn’t get any worse. I requested to file a complaint and was advised that the manager would be in tomorrow. To say I feel unwelcome and ripped off would be an understatement. Lots of options in Kelowna, do yourself a favor and don’t stay here.
Dear Ryan:
Thank you for taking the time to share your comments with Trip Advisor.
I am truly sorry that you did not enjoy your stay with us. I will follow with Hot Wire regarding payment. I have verified however that their site does state that a valid credit card is required at check in. Many hotels are following this same process- I will ask that Hot Wire make the mandatory valid credit card requirement more prominent in their website if possible. I am glad that the front desk agent tried to assist you with an exemption by allowing cash deposit alternative. More often we are recognized for providing a great stay, I am sorry that you did not. I do hope that your time in Kelowna was good.
Thanks once again and may I wish you all the best always,
Kind regards
C Carlson
GM
The staff are very helpful and friendly at this family style hotel!! We enjoyed our 1 night stay and also appreciated the breakfast included. We had a spa as well. We found the rooms to be very spacious, clean and the bed very comfy!!! (Hotel is not too far from town - we caught a taxi.)
Thank you so much for taking the time to share your comments with Trip Advisor.
I am so pleased that you enjoyed your stay and that the room was spacious- Our Executive suites have over 500 square feet- that's a lot of luggage room. Thanks too for the wonderful comments regarding the free hot breakfast.
May I at this time, wish you all the best always,
Kind regards
C. Carlson,
GM
