Thank you for the review. I am very disappointed to hear of the negative aspects of your stay but glad to hear that our front desk team were a positive! We are indeed located about a 15 minute walk from downtown - this is often an appeal of the resort to escape the hustle and bustle of downtown but we do also offer complimentary bus tickets for the local transit if guests would prefer not to walk. Whilst our property is surrounded by mountains, the only condos that we guarantee a mountain view for are a premier king jacuzzi suites situated above the lobby as these are the only condos with unobstructed views. I do apologize that the condo felt dark, dusty and worn. Whilst we are an older property, we do strive to upkeep the condos to a high standard so I apologize that your condo did not reflect this. I will share your feedback with our housekeeping manager to ensure any worn towels or linen are taken out of circulation and ensure any stained furnishings are removed from rooms or treated before guests check-in to prevent anyone having the same experience. I do wish I had been aware of your disappointments during your stay with us so we could have discussed alternate condos or sister properties closer to town to ensure that you had the vacation you had envisioned.

Thank you for sharing your feedback. With regards to our parking, we do realize that it can lead to frustrations during busy peak periods as all our parking is unassigned and I apologize that this so negatively impacted your stay. We have looked at alternatives but unfortunately every scenario has its positive and negative aspects. If we introduced assigned parking then patrolling and enforcement can become a major obstacle and it could lead to parking fines and even vehicle towing. Obviously this may have an even more negative guest experience than what we currently have. We do have two underground parkades onsite too and if we were too pre-assign spaces, we would not be able to offer the same proximity to all condos, which would also not be fair and many oversized vehicles are unable to fit in these areas as-well. We are always more than happy to assist with any luggage handling to ease this inconvenience! Please note, we are only able to reserve spaces prior to arrival for guests with mobility issues. I am disappointed that overall you did not feel the condo reflected the value given as we do always strive to uphold the highest standards within our accommodations despite being an older property.

Thank you for your review! I am glad to hear that you enjoyed the pools and other amenities we offer here at the resort! Whilst we are an older property, we do pride ourselves on providing well maintained and clean condos so I am disappointed that your stay did not reflect this. Please be assured I will share your feedback with our housekeeping management team to ensure these oversights do not re-occur for future guests. Alongside the Town of Banff, we are striving to remove single use items throughout our property and using dispensers that are re-fillable significantly reduces our waste production however these items should all still be cleaned when re-filling so I apologize if this was missed and was why it felt unsanitary. I am glad that we could provide alternate accommodation due to the smoke issues in your room - please be assured our guest's safety is our upmost priority and any reports of concerns regarding our fireplaces are fully investigated by our maintenance team before another guest occupies the room to ensure everything is checked thoroughly. I do hope that the second room was of a higher standard for the remainder of your visit and that we have the opportunity in the future to welcome you back and show you that this experience does not reflect the usual standards of our resort!