My sister and I came to Banff as a bucket list experience. We decided to spend the $500 a night as a splurge( although with taxes it was $600/ night). The property location was beautiful and looked lovely but once there we were not thrilled. The accommodations were dated.There were stains on the carpets and couch. The bathroom lacked storage and some of the towels had shredded fabric. The water nozzle on the shower was difficult to use and water pressure was limited. The bed was great and firm. In the kitchenette, we used the stove once and it sparked and had to get it repaired.We will not return… at that price we expected better accommodations.

We don't find this place deserving at all the high Trip Advisor ratings they so proudly display in their lobby.

It's a lovely place from the outside - cute cabins, nice BBQ areas - but the inside are seriously rundown and dirty. Amenities aren't as advertised on their booking website. Their maintenance staff are disrespectful and clearly dislike their jobs.

The place doesn't offer any food not even snacks and vending machines on-site but they did promise a full kitchen when you booked it. However, when we got there: the stove doesn't work, there's no baking tray or cooking pan in the unit. No coffee filter available while the coffee packets they have don't come with built in filter.

The toilet has a slow leak which leaves a pool of water perpetually. The 'clean' shower towel has a blood stain on it.

The cleaning person only made one bed not the other.

The supply person backs his car up against our open door when we were enjoying the afternoon sun, with loud music blasting. There are 5 empty parking spots right around us yet he chose to come straight into our face.

The only redeeming quality of this place is its front desk staff who are keen to help and feel like the only professionally trained people. They gave us a small discount for our stay which was a nice gesture but I feel I ought to speak up here about the overall dire situation just to help others calibrate their expectation when you book this place.

I would add that what also doesn't help is that we paid $450 a night for all this. We just find it such a low return on investment. With this kind of price we would be talking a fully equipped medium sized AirBnb home, or a 4 star all inclusive hotel with professional services.

Initially we chose this place because it's tucked away in the mountains and away from the downtown crowd. But in the end we don't think it's smart choice because we can't cook at the place, there's no food served there, and to go to town and fight for parking it takes easily over 30 utes one way. Or worse, 1 hr through the Roam transit bus which we had to transfer lines and the bus schedule is every 30 min after peak hours. I don't know why Banff is trying so hard to deter tourists overall but that is the vibe I get here: I'm not welcome even if I'm eager to funnel ton of money to see a glimpse of this so-called Canadian Rockies, which, is beautiful but there are so much more rarer beauties in the world that don't cost you an arm and a leg.

Let me tell you: this hotel used to be my favorite in Banff area. When it was 170 CAD per night :-) Not sure what happened with prices... They gone absolutely CRAZY. Cozy 3 star hotel for 675 CAD per night plus taxes (720 CAD per night)???
Really? To say this it is redivulous is to say nothing. I for sure will NEVER come back untill it get back to normal price again. or you Guys will stay out of business. With all utilities it has (pool sauna, fireplace) it is very modest hotel, not in a luxury range for sure. Best price, considering all should be MAXIMUM 250 per night.
I hope I will be able to stay there again one day. But for now... I would better pay 1200 CAD to stay in Moraine lake lodge which is Truly luxury experience.