The Juniper Hotel
1 Juniper Way, Banff, Banff National Park, Alberta T1L 1E1 Canada
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About
4.0
#2 of 33 hotels in BanffLocation
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to your mountain retreat, conveniently located only minutes from the heart of Banff. Enjoy sweeping views of the Bow Valley, warm hospitality and naturally uplifting experiences. Independently owned and operated, we strive to do better for people and the planet. Our comfortable guest rooms all feature mini-fridges and an air cooling system. To get the most out of our stunning location, we recommend reserving a Deluxe Valley View room with a private balcony or deck. Our elevated King Suite is perfect for a romantic getaway, while small groups and families will love the space and amenities in our cozy Woodland Cabins. Plus, back this winter, enjoy mountain views from our outdoor hot tub! Wi-fi access and parking are included; our spacious lot is uncovered and spaces are available on a first come, first served basis. Please note that there is no elevator access to the second floor of the property. Don’t miss out on brunch or dinner at Juniper Bistro – Banff’s #2 ranked restaurant
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Bicycle rental
Hiking
Free shuttle or taxi services
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Skiing
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor fireplace
Picnic area
24-hour check-in
24-hour front desk
Laundry service
Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Green
Languages Spoken
English, French, Spanish, German
Location
1 Juniper Way, Banff, Banff National Park, Alberta T1L 1E1 Canada
Getting there
Calgary Intl Airport
110.6 km•
See all flights
Rental Cars
140 Restaurants
within 10 kilometers
Reviews
4.0
1,793 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Juniper Hotel is a tranquil oasis praised for its scenic location and proximity to attractions, offering guests a quiet escape with picturesque views. While the rooms are celebrated for their comfort and vistas, some reviewers point out dated decor.
Despite the occasional highway noise, guests are generally charmed by the warm ambiance and historical touches. The staff's attentive service, including shuttles and surprise upgrades, receives accolades, though opinions on value and amenities vary, with some guests desiring more for their money.
Location
Picturesque
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
Paid $220 for one night on a long weekend Feb 2020
Price was steep for a long weekend but still cheaper than other hotels in the same or above range in Banff
This hotel is across the transcanada highway on the top of a hill over looking Banff town, it is not within Banff town.
Hotel has free parking, staff are friendly and accommodated our needs well.
Restaurant bistro is very good, the food is also reasonably priced
Free strong wifi
Complimentary coffee/beverages in the room
No pool in the hotel, only one small hot tub which can sit ~8 or so adults until it gets really cramped up
Room was clean, bed and linens were average
We were not able to be given a Banff/mountain view despite requests - we were given a parking lot view
Price was steep for a long weekend but still cheaper than other hotels in the same or above range in Banff
This hotel is across the transcanada highway on the top of a hill over looking Banff town, it is not within Banff town.
Hotel has free parking, staff are friendly and accommodated our needs well.
Restaurant bistro is very good, the food is also reasonably priced
Free strong wifi
Complimentary coffee/beverages in the room
No pool in the hotel, only one small hot tub which can sit ~8 or so adults until it gets really cramped up
Room was clean, bed and linens were average
We were not able to be given a Banff/mountain view despite requests - we were given a parking lot view
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip: Parking lot view has no view, mountain view side is louder due to highway noise (I heard from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuniperMgr, Manager at The Juniper Hotel
Responded Mar 4, 2020
Thank you for your feedback and taking the time to leave this review. All of the hotel's Deluxe Rooms do have mountain views, so please always book a Deluxe Room to guarantee this; this room category is in high demand and does sell out. Thanks again ~ Sincerely, Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Juniper is in a great location with easy access of the highway and quick access into town. It offers gorgeous mountain views from the south facing side which is what you are paying for.
When you sit on the balcony you lose the views due to the high balcony walls which is likely done for privacy but something to be aware of.
The room was dated and did not compare to the advertised picture on the site. One of the 2 beds were broken and the mattress was the hardest I've seen in a hotel.
The staff were welcoming and kind and the bistro was also delicious with great staff and allowed you to eat while enjoying the wonderful views.
When you sit on the balcony you lose the views due to the high balcony walls which is likely done for privacy but something to be aware of.
The room was dated and did not compare to the advertised picture on the site. One of the 2 beds were broken and the mattress was the hardest I've seen in a hotel.
The staff were welcoming and kind and the bistro was also delicious with great staff and allowed you to eat while enjoying the wonderful views.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juniper Hotel Juniper Hotel, General Manager at The Juniper Hotel
Responded Oct 7, 2020
Thank you for the feedback and letting us know about the bed in your guestroom. I have followed-up with the appropriate departments to ensure that guestroom is in proper working order. I am glad you enjoyed the food in the Bistro and the views from our property! All the best~ Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We were hesitant to book a hotel away from the centre of Banff. Once we checked in, it was actually only a few minutes drive away and well worth this for such a peaceful stay with million dollar views of the mountains and nature.we stayed onbthe King Valley Suite with a Fireplace and large balcony (I think the nicest room) and for a good deal as we booked last minute. It was a slow time just after the Holiday peak so the 8 person outdoor hotub (with amazing views) was never busy and much enjoyed.the Juniper bistro has superb star cuisine. Their brunch specialty, Juniper Benny with rabbit on baked cheese is not to be missed! We went skiing at Norquay and Sunshine for 3 days which were 5 minutes and 15 minutes (to lodge) away respectively. Only mild shock was the mild smell of sulphur (from the water and common in the area) as we entered our room which was not noticed after a few minutes. Overall, best value for a quiet, peaceful and comfortable stay with best views and best food. Will definitelt stay there again when we return to Banff next.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuniperMgr, Manager at The Juniper Hotel
Responded Feb 3, 2020
Thank you for choosing The Juniper to host you during your ski getaway to Banff; I'm so glad you enjoyed your time with us. Look forward to seeing you again ~ Sincerely, Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from Banff in the height of the COVID scare. Hotels in Banff are at 10% occupancy right now, and prices are rock-bottom, ie our King Deluxe room cost $99/night instead of the usual $190. We asked the front desk manager if the upstairs suite, where we had our wedding 11 years ago, was empty, and if so could we upgrade to it. He said it was empty (so many cancelations) but we'd have to pay full price for it, so a difference of $400/night. I'd have been happy to pay up to $200 more per night for the suite, but he didn't give us any other choice than "Full price". So weird when the tourism industry is in free fall, you'd think he'd want to generate goodwill for the few who remained to spend money. At checkout, I asked him if he was giving huge discounts on rooms, and he said he was. He also said he'd never rented out the suite, and I said "Yet you wouldn't rent it to us at a discount?" He looked super embarrassed and said they couldn't rent it out for less than full price because of "housekeeping", because it took "longer to clean". Me, giving him a look of disbelief: "Ok, so you pay the housekeeper more to clean this room then? " Him: "No". So it's not only that he was trying to price gouge us, it's that he's really bad at it too. The other manager wasn't any better, he yelled at the front desk clerk in public because she was having problems finishing her regular jobs because so many people were checking out due to COVID. So it's not only that he treated her like dirt but he was also too dumb or too arrogant to care that the public got to witness him bullying her. My husband, who's also a manager, was in the lobby reading a book and he had to witness the whole thing. He told the manager, afterwards, to show more respect to his employees. And then the manager, instead of apologizing and making amends with the desk clerk, made an excuse for himself instead, saying he was under so much pressure with COVID. No acknowledgment of the stress his staff was under. Just himself. He did finally apologize but it was clear that it wasn't his first choice. And we didn't see that lady for the rest of our stay so I hope she didn't get fired. Overall, a huge lack of professionalism from two entitled,. rude managers,. it made me feel like the hotel was out to gouge us, and also made me feel sad for the employees there.
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Date of stay: March 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuniperMgr, Manager at The Juniper Hotel
Responded Mar 26, 2020
Thank you for your feedback and I apologize that you left The Juniper with an unsettled feeling. I do want to clarify that the conversation you overheard between our Front Desk Agent and Staff Accommodation Manager was about people checking out of Staff Accommodation; not the hotel. They were discussing daily tasks in regard to the cleanliness in our staff accommodation. This conversation should not have happened on duty at the hotel and we have taken action on this. In regards to our Three Bedroom Suite, this space is available for sale at $699+tx/night in the winter months. The $400 upgrade fee offered was a discounted price and I am sorry that this wasn’t made clear to you. We appreciate your feedback and will definitely use this as an opportunity to offer scenario training with our team. Sincerley, Christy Massey - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked over the New Years' week and the price of the cabin was super charged. We understand this is the "holiday cost" but the service offered was not up to par. We had spider webs over our beds, the sink faucet was broken, the dishwasher didn't work and the blankets over the beds had not been washed. If you are going to super charge you have to make sure the service is also up to standards.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JuniperMgr, Manager at The Juniper Hotel
Responded Mar 4, 2020
Thank you for staying with us and taking the time to write this review. I apologize that the cabin was not propertly cleaned and prepared for your arrival. Your feedback was passed onto our Housekeeping Manager to review with her team to ensure that our Housekeeping Service Standards are clear and understood by all. Please always give us a call when in-house if something like this happens; this way we can fix the issue to ensure you have a fabulous stay ~ Sincerely, Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The blending of history and modern Juniper hotel. You get the immediate sense of traveller's relaxing among the abundance of nature. Juniper is individual in it's character. Not an unemotional chain lodge. The Juniper was built in 1955 and yes, there is a highway that was there when traffic was a lot less but you are at the edge of trails, a walk into town and hear the sounds of trains tooting by and all while immersed in spectacular mountain views. To wake up and look out our balcony windows at the magnificent mountain views are memory moments. We made coffee and sat on the balcony contemplating our day. Too relaxed to move. We ate dinner in the bistro, wonderful. The menu has a good variety of food, constructed well while not pretentious. Great service by Daniel from Kildare, Ireland who has great ease with customers. Bistro manager, Ash has the attentivness and ease of a Michelin restaurateur. Spends time with every table while keeping an eye everywhere. Excellent hotel.
Note to visitors that seems to be a trend in all the hotels we have stayed in on this trip, you must specify if you want room housekeeping. Possibly a residue from Covid but this lack of service does not decrease the price. Hmmmm!
Note to visitors that seems to be a trend in all the hotels we have stayed in on this trip, you must specify if you want room housekeeping. Possibly a residue from Covid but this lack of service does not decrease the price. Hmmmm!
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Don't let traffic put you off in getting a mountain view with a balcony. The windows are a good...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juniper Hotel Juniper Hotel, General Manager at The Juniper Hotel
Responded Jul 7, 2022
Thank you Dee for the fantastic feedback and the shout out tour Bistro Staff members Ash and Daniel we will certainly inform them of the great job they are providing. We are very happy that you enjoyed your stay and the coffee on the Balcony looking over the Valley and having a very relaxing day. We hope that you will be able to come again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The views are fantastic and you don’t have to pay an arm and a leg. We stayed here over Christmas with our two dogs and were very pleased with the room, the service, the food, the Covid protocols, friendliness of the staff and the dog-friendliness of the hotel. Unfortunately the hot tub was closed and the bistro is open for take-out or room service only. We ordered room service for a few meals and each time it was ready in under 20 minutes. The food was very good, however quite pricey. We could hear the folks staying above us loud and clear all night and morning, however we didn’t notice the people in the rooms beside us so it’s likely just that the room above us were particularly loud people that only brought ski boots for shoes 🙃. The room could have been a bit cleaner (minor details) and I didn’t find the bed or pillows the most comfortable but that’s just personal preference and certainly nothing that we let affect our stay! Would definitely recommend this hotel, especially if you have four legged family members!
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Review collected in partnership with this hotel
Date of stay: December 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juniper Hotel Juniper Hotel, General Manager at The Juniper Hotel
Responded Dec 30, 2020
Thank you for choosing The Juniper to host you and your family over the holidays! All of our first floor rooms (Standard & Deluxe) are pet friendly. The Deluxe Rooms are great if you have a dog, as these rooms have direct access to outside! All the best, Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice location away from the bustle of Banff, but within an easy 5 minute drive into the city. The hotel is located right off of the highway, but we didn't notice any traffic noise. The rooms have almost everything you need, from a desk to a mini fridge, and the bed was very comfortable. It would have been nice to have a safe, and a bit more space - we weren't able to open two suitcases in the room at the same time without bumping into each other. Overall good stay, would come back.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juniper Hotel Juniper Hotel, General Manager at The Juniper Hotel
Responded Oct 7, 2020
Thank you for choosing The Juniper and we look forward to seeing you again on your next Banff getaway :) Sincerely. Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in the King Valley suite with fireplace, it was a great room with an amazing view. We ordered room service, the Charcuterie board for an appetizer the night before and in the morning we ordered breakfast. Both meals were delicious. We ordered the breakfast poutine. It was delicious I would recommend. We ordered dinner in from another restaurant only because the the menu was limited. The view was amazing you are surrounded by mountains. It’s across the highway from Banff and doesn’t have anything else around the area which is very nice and secluded. You are close to the road and if you leave your window open you can hear the traffic. We did go in winter so the noise wasn’t bad. The bed was quite hard and I enjoy a firm bed but this was to hard for me. My partner prefers a softer bed and said they had a horrible rest. Other then that I really enjoyed my stay and I would stay again. Maybe a different room only to try out a different bed.
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Review collected in partnership with this hotel
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juniper Hotel Juniper Hotel, General Manager at The Juniper Hotel
Responded Feb 2, 2021
Thank you for staying with us; I'm happy you enjoyed the mountain views from your Suite & meals from The Bistro. I am sorry to hear that you did not have a restful sleep; I have shared your review with our Housekeeping Manager for her to check the bed. All the best ~ Christy - Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Glad we stayed here rather then deal with the craziness of Banff and it's parking issues. It is situated across the main highway but as long as you don't mind a 25 min stroll into town it's a nice walk once you have crossed the highway! Reception staff were helpful and the room was a decent size with 2 big double beds. I couldn't afford one of the ones at front with a balcony overlooking Banff but the ones at the back still have a nice view from window over forest and mountains.
As with other places they have a coffee machine but no kettle for those that like/prefer tea.
We also had an issue with the air con both inside room (as the controls didn't work properly and it wouldn't turn off to begin with) and also outside our room was a very loud air conditioning system mounted on the wall which kept me awake all night. When reported to the reception we were able to move room the next morning and I got the feeling I wasn't the first to complain. Avoid room 2028 if you want peace and quiet and to be able to listen to the sounds of nature outside which was the whole point of not staying in town.
I ate at restaurant one night but it wasn't anything special although at least more choice than the standard burger and pizza options in town.
Overall a decent place to stay but Iacking a bit of character and like everywhere else in Banff expensive!!
As with other places they have a coffee machine but no kettle for those that like/prefer tea.
We also had an issue with the air con both inside room (as the controls didn't work properly and it wouldn't turn off to begin with) and also outside our room was a very loud air conditioning system mounted on the wall which kept me awake all night. When reported to the reception we were able to move room the next morning and I got the feeling I wasn't the first to complain. Avoid room 2028 if you want peace and quiet and to be able to listen to the sounds of nature outside which was the whole point of not staying in town.
I ate at restaurant one night but it wasn't anything special although at least more choice than the standard burger and pizza options in town.
Overall a decent place to stay but Iacking a bit of character and like everywhere else in Banff expensive!!
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juniper Hotel Juniper Hotel, General Manager at The Juniper Hotel
Responded Jun 24, 2022
Thank you for your review Helen. We appreciate any feedback from our Guests. We do apologize that the Air conditioner was loud. Thank you for giving the Reception desk a shout out, and that you enjoyed the views. We are sorry to hear that you did not find the Bistro to be more special. We do hope to see you again and if you contact us directly to book we may be able to assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JorgeparaSãoMiguel asked a question Apr 2020
Ponta Delgada, Portugal390 contributions309 helpful votesHi coming in on the train about 9pm wondering if Uber or taxis are available? Thanks
Hi there! Banff does not have Uber but taxis are definitely available; there is one company named Banff Transportation Group. Thank you.
Christy
Hello! The cabins are the exact same and they were renovated in October 2018. The view from both cabins are thesame; more of a woodland view of the forest behind the hotel. Images of the cabins are available on our Facebook Page; I am not able to share the URL in this message unfortunately :)
Thanks! Christy
Thank you for the question. You are not able to smoke on the balcony/patio. There are designated smoking areas in front of the hotel. Let me know if you need anything else :)
Christy - Sales Manager
"Best brunch, with the best view, in Banff. Don’t miss the hot tub with town views to wind down."Read full review
"Snag your spot at the hot tub before it gets too crowded! Nice views of mountains from there too."Read full review
"Book return trips when booking the shuttle, they can get busy and may not be able to answer. "Read full review
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PRICE RANGE
C$478 - C$614 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
juniper hotel banff, juniper lodge banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
52
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Juniper Hotel
Which popular attractions are close to The Juniper Hotel?
Nearby attractions include Banff Norquay Summer Sightseeing and Via Ferrata (1.8 km), Sulphur Mountain (4.5 km), and Tunnel Mountain Trail (2.7 km).
What are some of the property amenities at The Juniper Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Juniper Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Juniper Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Juniper Hotel?
Conveniently located restaurants include Zyka Elevated Indian Restaurant, The Juniper Bistro, and Sky Bistro.
Does The Juniper Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Juniper Hotel?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to The Juniper Hotel?
Many travellers enjoy visiting Cave and Basin National Historic Site (2.0 km), The Luxton Home Museum (1.8 km), and Old Crag Cabin (1.6 km).
Does The Juniper Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is The Juniper Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.