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C$719
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C$687
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Mary Z

Nice hotel -would stay again

Reviewed Sep 29, 2023
Rooms were nice and spacious and no noise from neighbors, customer service was good, front desk check in was very nice. Nice pool and hot tub and very convenient location close to downtown banff stores and a grocery store, can walk over in 5 minutes. Had to pay for parking at the hotel but at least it was indoor underground so convenient to access and it was cheap for a day. Interior of hotel and rooms did feel a bit old/ outdated but was all serviceable so no actual issues. Hotel also had 2 restaurants in it, we ate at the downstairs italian restaurant, they had good vodka pasta and trout but risotto was disappointing and the restaurant service was a bit slow. Wifi speed was fine and there was a safe in the room. Overall, would stay here again!
Date of stay: September 2023
Trip type: Travelled with family
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Stephen Gennaro, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this review
Responded Oct 3, 2023
Thank you Mzhou189 for taking the time to rate and review your recent stay with us at Banff Park Lodge. We appreciate your kind words about our staff and I will make sure it is passed along. We are currently in the process of planning a renovation to all of our rooms and amenities which I believe will address some of your concerns. I am pleased to see that you enjoyed your stay!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 29, 2023

Perfectly located at the heart of Banff and nice relaxing pool and Mint Heated room was pretty awesome. Nice place to relax after a long hike in all the beautiful lakes of Banff plus just a walking distance to all the restaurants and beautiful places in Banff such as the Cascade Gardens.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with this hotel
Thank d0nmadrid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Gennaro, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded October 3, 2023

Thank you d0nmadrid for taking the time to rate and review your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2023

We came up for Melissa’s half marathon. Beautiful hotel lovely staff. We have stayed multiple times as the location is perfect to the race location. The staff are friendly and room is cleaned. The restaurant buffet wasn’t worth the price but overall lovely as always! Thank you

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bclark127434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benjamin Fanning, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded September 29, 2023

Thank you, for choosing to stay with us during Melissa's half marathon and for taking the time to leave a review. We're delighted to hear that you find our hotel beautiful and our staff friendly. It's wonderful to know that our location suits your needs for the race.

Your feedback regarding the restaurant buffet is appreciated, and we'll certainly take it into consideration as we aim to provide the best experience for our guests. Thank you again for your loyalty and kind words. We look forward to welcoming you back on your next visit to Banff!

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Reviewed September 27, 2023

I really enjoyed my stay and recommend this hotel for everyone because of its location, service, and cleanliness! I really had a positive experience and would definitely stay here again next time I’m in Banff!

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank conorcolumb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benjamin Fanning, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded September 28, 2023

Dear Conor,

Thank you for your positive review and recommendation! We're delighted to hear that you enjoyed your stay at our hotel and found our location, service, and cleanliness to your satisfaction. It's wonderful to know that you had a positive experience, and we look forward to welcoming you back the next time you're in Banff.

If you have any further comments or suggestions on how we can make your future stays even more enjoyable, please feel free to share them with us. Your feedback is greatly appreciated.

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Reviewed September 26, 2023

I stayed here for the weekend of Melissa's Run, it has best location so I could walk to and from the race....the staff at the crave restaurant were amazing! The underground parking was a blessing, and my room was large and comfortable
I will stay here again next year.

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jlessa445418
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen Gennaro, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded September 27, 2023

Thank you jlessa445418 for taking the time to rate and review your recent stay with us at Banff Park Lodge. I appreciate your kind words about our staff and I will be sure to pass them on. I am pleased to see that you enjoyed your stay and we look forward to seeing you again!

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Reviewed September 21, 2023

We initially booked a hotel across the road bbut it wan't to our taste o we popped over to the Lodge to ee if they could put us up. We were shown various rooms and plumped for a king sofa. It was a quarter of the price of the previous hotel and much nicer. Really spacious room with all the amenities you could want, nice and clean and a HUGE bed. Hotel has a pleasangt small pool, a lovely cosy bar which had a fun atmosphere in the evenings. Breakfast buffet had a huge choice and was good value for money. Staff throughout the hotel were really lovely and helpful and it's in a great location close to all the shops and restaurants (and we loved The Three Bears on the next block less than 5 minutes from the hotel. The hotel is slightly tired ut it really didn't matter. We really enjoyed our brief stay here. So much better than across the road!!

Date of stay: September 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Benjamin Fanning, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded September 23, 2023

Dear David,

Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay at our Lodge.

We're delighted that we could accommodate you and your preferences. It's great to know that you found our king sofa room to be spacious, well-equipped, and comfortable. We appreciate your positive comments about our pool, cozy bar, and the enjoyable atmosphere in the evenings. Additionally, we're glad you found our breakfast buffet to offer a wide selection and good value for money.

Your kind words about our staff being lovely and helpful are truly appreciated. We're also pleased that you found our location convenient, with easy access to shops and restaurants.

While you mentioned that the hotel has some areas that may need attention, please note that we are currently have renovations planned for hotel.

We're delighted that your stay with us was enjoyable, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like to request for your next visit or any way we can make your stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our utmost priority.

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