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kennyjrr

Banff trip

Reviewed Apr 22, 2023
good location , a few steps from Banff downtown with underground parking pool and hot tubs along with steam room , the hotel is very clean staffs are very friendly price is affordable we would recommend friends
Date of stay: April 2023
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Josh Moore, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this review
Responded May 1, 2023
We appreciate you taking your time to leave us a review and feedback. The location of our hotel is one of the best perks about staying here with us. The ease of access as you mentioned to the town of Banff is great for guests. Thank you for choosing us, and we hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 20, 2023

Hotel is located with very easy walking access to downtown. We booked a Lodge Suite for two nights at a total cost of $1226.00. For that price, I expect something a little bit special. The room was spacious, but had two Murphy beds (website description reads two queens) that were not comfortable. Rooms are in need of renovations - pretty dated. Parking was an issue and comes with a $14 per day extra charge. I drive a truck that does not fit in the parkade. I was left to find my own street parking outside the hotel (which is not easy on a weekend) and is all by-the-hour hour paid parking. Reception's response at check-in was very unhelpful. They simply stated "parking restrictions are listed on our website". True statement...but you have to look very hard to find it. Pool area was small and so crowded my pre-teen kids wanted no part of it. I fully regret paying the extra money for a suite that was completely not worth it and the lack of help on the parking issue at check-in was enough to encourage me to look for alternate accommodations on my next visit to Banff

Date of stay: April 2023
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ske147
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josh Moore, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded April 27, 2023

Thank you for your review and feedback from your previous stay. We are sorry to hear that the room you booked didn't match your expectations. The parking is an issue we would love to avoid, and we try our best as a hotel to accommodate as many vehicles as we can. I will pass on to my manager regarding the front desk being more helpful and empathetic with the parking issue.
If you would like to reach out to the front desk team, ask for Josh. I would love to have a chat with you and see what I can do for you to help mend your the relationship between us.

Kind Regards
Josh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 20, 2023

A good place to stay in Banff for a conference. Clean and mostly friendly staff with all of the amenities necessary for my 3 night stay. Free drinks were offered for a later than normal check-in, but also offered for becoming a member of their site. I recommend this hotel to anyone staying in the area.

Date of stay: April 2023
  • Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiarna Stafford, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded April 22, 2023

Thank you very much for this review. We are glad to see you enjoyed your stay and we hope to host you next time you are in Banff.

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Reviewed April 13, 2023

We love BPL and make regular visits throughout the year. This is our typical wedding anniversary place to stay every year. We look forward to our next visit which is in Oct2023. We highly recommend this resort to all vacation travelers.

Date of stay: April 2023
    • Value
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Review collected in partnership with this hotel
Thank jimdD1265HA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiarna Stafford, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded April 19, 2023

We truly appreciate your kind words and we are very grateful to be your annual anniversary trip location! We look forward to hosting you for this special occasion again in October!

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Reviewed April 10, 2023

Comfortable rooms for a good night's sleep after a day on the ski slopes.perfect central location in Banff for bars, restaurants, ski buses. Excellent under ground parking. Furnishings eg carpets are a little tired but they are clean

Date of stay: March 2023
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Review collected in partnership with this hotel
Thank Stoke57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiarna Stafford, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded April 19, 2023

Thank you so much for taking the time to leave a review! We are so happy that you found our location convenient for all of your holiday activities! I appreciate your comments regarding the furnishings, and we are excited to announce that we have renovations that are due to start very soon. We look forward to seeing you next time you return to Banff!

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Reviewed April 8, 2023

Front desk staff every helpful, added value of free gift when completed hotel locality program. We stayed in parlor room for two nights, Rooms needs update, tv very small and inadequate for parlour room, rugs had ripples in it and needed to be stretched.
Very comfortable king size beds

Date of stay: April 2023
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Review collected in partnership with this hotel
Thank doupehay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amanda Rewucki, Guest Services / Front Office at Banff Park Lodge Resort Hotel & Conference Centre, responded to this reviewResponded April 9, 2023

Hello Doupehay,

Thank you for taking the time to complete a review of your stay, we are so glad you had a 5 star stay! As part of hotel-wide updates that are currently underway we expect to have both of our Parlor suites renovated during 2024. We hope you will come enjoy our comfortable beds again during your next visit to Banff!

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