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Jamie S
Calgary, Canada

3 Night stay for Banff Conference

Reviewed May 6, 2024
Great experience in all aspects.
Great service by everyone who works there.
Food at Brazen was fabulous, rooms were excellent, beds comfortable and prices affordable.
Would be nice for hot tub area to open earlier in the day. Currently set for 10 AM.
Date of stay: April 2024
Trip type: Travelled on business
Value
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Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this review
Responded May 8, 2024
Dear Jamie,

We appreciate the time that your took to leave us your feedback regarding your experience with us. We are so glad to hear that you enjoyed the service that your received from our staff members, and that you enjoyed the amazing food Brazen restaurant offers. We hope to see you again for your next stay in Banff National Park.

Kind regards,
Katie | Front Desk Supervisor
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,346)
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All reviews great location hot tub tony romas rooftop lounge nespresso machine banff avenue middle of town central location recommend this hotel great stay restaurants and shops within walking distance the main street ski trip would stay again visiting banff enjoyed our stay
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16 - 21 of 1,347 reviews
Reviewed May 4, 2024

You can't beat the location of this hotel. The King Edward, across the street, looked grotty. The lobby is small so not good for groups. Our room, a Centennial room, 2 Quns, was very spacious and the views were lovely. 4/5 sleep quality due to beds. One of us had no issue but other had a bit of an issue with the mattress. Pillows were fab. Temp was great. Being streetside they warned us of possible noise but it wasn't an issue during our stay. Bus stop to take you to Sulphur Mountain or the Gondola was across the street. Parking was available at the hotel but alternates were available nearby too. Fridge/safe worked. Body wash/shampoo/conditioner in shower. Very clean. Why didn't I give it a 5? The slowest elevator in the west! Plan accordingly. We stayed 3 nights which made the rate lower than alternatives but if the price was similar I would still opt for the central location of the Mount Royal. Btw, you need to eat at Tooloulou's!

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Leslie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded May 5, 2024

Thank you for your review Leslie M! We are glad you had a comfortable stay in our fabulous location! We do have two operating elevators leading to guests rooms- one at the back entrance, that goes straight to the third and fourth floor and the other, located at the main lobby, which you are referring to, stops on all levels giving the impression it is too slow.
We are sorry you missed taking advantage of the faster elevator while inhouse. It's not hard to miss but our front desk team will surely ramp up mentioning both elevators on check in.

We look forward to welcoming you back!


Kind Regards,
Anthonette| Mount Royal Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 3, 2024

Great location in the heart of Banff. Rooms very basic, clean and comfy and very modern with recent updates.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Garry O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded May 5, 2024

Dear Garry O,

Thank you for your review. We are glad to know you had a nice stay with us! There are several room types that the Mount Royal Hotel offers, the basic rooms are the Heritage category. We can recommend booking the Centennial rooms if you give us another opportunity to welcome you back!

Kind Regards,
Anthonette| Mount Royal Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 1, 2024

Check in at the front desk was confusing. I recommend that the front desk employee speak more slowly, so that she can make herself understood, even for non-Canadian people.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank droelo500544
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded May 2, 2024

Dear droelo500544,

Thank You for your review. We can agree, It is totally frustrating having to catch a lot of information during check in and our staff assuming everything is understood . Appreciate you letting us know and we are truly sorry you are disappointed on the check in process. We will do better.
We trust that the rest of your stay was smooth and you enjoyed your tour of our beautiful town! Thank You for staying with us!

Kind Regards,
Anthonette| Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 30, 2024

Loved the location, parking, room. Pillows were comfy. Great place to stay! Very close to the Cows store.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank karl044
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded May 2, 2024

Dear kari044,

Thank You for your review, We are pleased you enjoyed your stay with us and we look forward to welcoming you back!

Kind Regards,
Anthonette| Mount Royal Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2024

Nice hotel. Great Banff location ….right in the middle of everything. Nice staff,
. Parking can be tight. Open Top is in the hotel and recommend the Open Top tour.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Tracy L C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel, responded to this reviewResponded April 23, 2024

Thank you for your review and the recommendation for our Open Top Tour Tracy! We appreciate your feedback and we look forward to welcoming you back to the hotel in the future!

Kind Regards,
Anthonette| Mount Royal Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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