This is a lovely hotel in a perfect location for a visit to Banff. Our room was spacious and modern and the balcony was great to have. The front desk staff was exceptionally pleasant and helpful. The included breakfast was excellent and a great way to start your day in Banff.
Nice property, Convenient Location in downtown. Enjoyed our stay here. Very good staff in restaurant and made best efforts to make it comfortable. For our limited choice breakfast they tried to make it best in what ever possible.
We went for a quick 4 day trip right before Christmas. The room was clean, and very spacious. The morning buffet was fantastic and my kids loved it! Only complaint was we were on the first floor and I would of preferred to be on a higher floor. Also with as many people that there were in the hotel it was very quiet! Highly recommended!!
Very disappointed in these accommodations. Traveled with another couple. We each received windowless rooms(no outdoor view)with a small balcony that faced into a dated, old atrium, spotted with a few old chairs and scuffed tables. The rooms did not have air conditioning and were not very clean. We stayed 4 nights and did not receive any servicing of the room. The indoor lighting was bad and the TV was small and outdated. The bathroom and one of the beds directly faced the door into the hallway, so it was a free show to anyone walking by if the door was opened while in bed.
It did include a daily breakfast Buffett which never changed, but it was good enough to start our day.
I also plan to write contact the Rocky Mountaineer train company that booked these as part of our package.
We had a voucher to dine in the restaurant and it was pretty good.
Also location was very good. Walkable to downtown and the river.
Pictures show the accumulated dust on the tv, dresser and picture frames.
Location itself was great, walking distance to everything downtown. The room was fine, completely what was expected. It was a superior split room so it did have an AC unit. The hotel staff were very friendly & check in was a breeze. Check out was mobile, so even faster. I could see parking being an issue, especially in the winter if you wanted to park underground. The only downside to the stay was the breakfast. It was not very good, lots of the hot items were cold and their tiny pancakes were hard and crunchy. Fruit salad was straight from a tin and tasteless. We honestly should have just gone out somewhere for breakfast, but thought it would be fine to grab something quick from the one provided before we started our day.
All in all, a good stay & will book here again.
