The RUI JALISCO hotel, restaurants, gardens and staff were excellent. Unfortunately for my brother and I the holiday turned out to be a holiday from hell as we were held against our will by a cartel and under extreme duress they extorted a fortune out of me. I am not allowed to share a link but if you search my name under just giving you read more about our cartel experience.
Dear Nick,
Sincere thanks for staying at our beautiful 5-star hotel and for taking the time to share your impressions with us.
While we are glad you enjoyed our facilities and excellent service, we are truly surprised to read the incident you experienced in Mexico.
Since we unfortunately have not been able to track your case with the information provided we cannot comment further.
With our best wishes we remain,
Hotel Riu Jalisco
Online Reputation Manager
OMGawd...I so badly didn't want to go to Mexico in the worst way. I had never been and had heard too many terrible stories. But my kids wanted to go. The minute I entered the hotel...I was blown away with how wonderful it was. And that feeling stayed with me for the whole week we were there. We signed up for alot of the outtings and really enjoyed ourselves. Was blown away by the service and my whole family (12 of us) was thrilled with Sandra in the main dining room. And our special needs young man ..they nick named him Ricardo....and he was treated like a king! Met lots of people from Canada! Next time we are staying TWO weeks. I would highly recommend anyone who is planning a trip next year to consider this hotel. But go in Feb...not too hot but a nice hot. The Mexican people are sooooo nice!!
Dear guest,
Thank you for taking your time to share your wonderful review! It is a pleasure to read every single word from you and we are delighted to learn that you have enjoyed your stay with us.
Please rest assured that we will share your comment with our team as they will love to hear they made such a wonderful impression on you.
We cannot wait to share another wonderful experience with you. Meanwhile we gladly announce that since the 25th of May our hotels Riu Plaza Berlin & Riu Plaza Guadalajara are ready to receive guests.
We would be more than happy to welcome you back in the near future to create more magical moments together!
The joy of traveling only takes a break.
Stay healthy until then!
Sincerely,
Hotel Riu Jalisco
Online Reputation Manager
What a great trip with friends!
This was my 8th trip between the Jalisco and Vallarta and I will be back when travel restarts.
The staff, food, rooms, beach, pools but most importantly, the customer service was 1st class as usual.
Special appreciation to Jovany Villalobos Meza for always being a fantastic host!
The neon party was energy packed as was all the daily poolside entertainment.
I always love the fun, laughs and memories that come with each and every visit.
See you all soon!
Dear guest,
Thank you very much for your loyalty and taking the time to share your experiences with us. We are very pleased that you enjoyed your stay and could take many nice impressions with you.
As we try to meet the individual wishes of our guests every day to offer them a wonderful holiday, we are of course delighted by your kind words.
Our enthusiastic team cannot wait to share another wonderful experience with you. Meanwhile we gladly announce that from the 25th of May our hotels Riu Plaza Berlin & Riu Plaza Guadalajara are ready to receive guests.
In the hope that we may welcome you soon again we remain with kind regards,
Stay safe!
Hotel Riu Jalisco
Online Reputation Manager
We wouldnt stay at another Rui if it was the last resort on earth. Your staff is terrible. Your security on the beach terrible. Your unwilliness to hellp us was zero, you could not have cared less if we were there or not. Worst Rui we have ever stayed at.. 20 people, NEVER RETURNING TO A RUI. We were there to celebrate my 60th birthday, more ike ruined it.
Dear above60,
Thank you for your feedback and for choosing our hotel to celebrate your 60th birthday.
We would like to sincerely apologize if you did not feel well taken care of on such a special occasion. It was surely the intention of our staff to provide you with adequate assistance.
We have not been able to track your case with the information provided; we kindly ask you to reach out to your travel agency or, in case of a direct booking, to our After Travel Customer Care Department via complaints@riu.com for an appropriate follow-up.
We hope to welcome you back someday under other circumstances.
With our best wishes we remain,
Hotel Riu Jalisco
Online Reputation Manager
Rooms need refurbishment, had several problems with the room which were sorted but not a great start to the holiday. Despite trying to eat in the steak restaurant 10 times we never got a table. The Mexican restaurant which was brilliant the first week was closed for most of the second week. The beach bar had one barman so a 20 minute wait was not uncommon, the beach restaurant which was the only place for lunch during the second week was full of cats and birds and the food poor quality. The burger bar was closed for the second week. The beach and the pools were not cleaned and plastic glasses left everywhere. Grounds of the hotel were well kept and clean shame this effort was not applied to the beach.
Dear Anjax63,
Thank you very much for your time.
While we are glad to learn that our staff adequately addressed the inconveniences encountered in your room, we regret that your stay with us did not match your expectations on this occasion.
RIU takes the health and safety of its guests and employees as a top priority and, after over 65 years of experience in hospitality, we have developed strict, professional and specific protocols against multiple contingencies. This includes the control of virus transmitted diseases.
Since the outbreak of the corona-virus, all of the RIU hotels have revised and maintained the strictest health measures such as the 'RIU protocol against viral process’. Among other actions, this protocol includes the use of products for cleaning which are known to be effective against this kind of viruses.
We apologize for any inconveniences this situation may have caused you. We hope you can understand that all hygiene and contingency actions are taken to safeguard your health and guarantee your well-being as well as our employee’s while you are in our hotels, at the same time that we comply with the laws and extraordinary measures issued by the administration.
We will make sure to let our Management Team know about your comments for further consideration.
We hope to welcome you back someday under other circumstances, stay safe meanwhile!
With our best wishes we remain,
Hotel Riu Jalisco
Online Reputation Manager
