My daughter in law chose this resort after researching the best resorts that were wheelchair accessible in this area. (we also rented a beach wheelchair from Beach Crossers that worked out great). We requested main floor rooms closest to beach and we received this request. They were also closest to the entertainment at night, but it was all good. Just pack ear plugs if noise bothers you. Also the halls were amplified when guests came in late.
First off the maid service was impeccable! I feel so bad I didn't get her name, but I did leave a tip everyday. She did magic making our rooms spotless everyday.
The new kiddie pool and pirate ship had wonderful slides (14) in a gated off area. Very safe with a security guard opening & closing the gate and making sure no little ones got out. It's next to the kids daycare area which looked really nice also. Our kids did join in on the sandcastle contest on the beach, and made picture frames one day with them. The girls running it were great!
To get a towel you must use a towel card, and you may only use it once per day. (and if you lose it pay $30.00 each) The towel hut was off the beaten path if you were going to the beach or the swim up pool bar area. I took a couple of thin beach towels from home we used most of the time instead of standing in line & lugging around the heavy beach towels and standing in line again to return and get our towel cards back.
Also to play ping pong you had to turn over ID and to get the paddles & balls behind the entertainment stage which was a little walk. It seemed to me like they should let the towel hut which is next to ping pong handle that. And my granddaughter (who loves yoga) and I went to yoga class we were told no kids. So a heads up for that.
The next thing I would suggest to bring is bug spray, and after bite cream. Skin so soft or Off wipes didn't work. I think you need the heavy duty stuff. They were just annoying. Not even sure what area the bugs were but seemed like around the steak house at night were our 1st bites and the entertainment area in the evenings
The entertainment was good. The neon night was fun and they handed out lots of funneon things and painted faces.
The food was good.(especially the ice cream and tiramasu). No reservations required for restaurants. The staff were all really nice. We were most impressed with "Batman" who was going to school during the morning to be a PA and worked all afternoon and evening at the resort.He fixed my son when he cut his toe.
The beach was great for walking in both directions. I did see schools of stingrays early in the mornings. Make sure you do the stingray shuffle in the ocean and keep an eye out for them. We also saw dolphins playing. And 3 weddings on the beach while eating lunch at the beach restaurant. The sunsets were amazing! Don't miss them.
The gift shop in the lobby was nice also and not bad prices.
We love this area of PV. Have been several times. The Riu Jalisco was great with our grandchildren having the all inclusive & entertainment. They had the time of their lives! But for just the two of us we prefer the Villa Estancia down the beach with guaranteed ocean view balconies and being able to go into the town of Bucerias each night for dinner. But that's just us.
p.s. Make sure you turn in your room cards also. Upon check out I could only find one & was told I'd have to pay for the other one $30.00. I said I was not told this at check in and was rudely told it says it right on the card. Well the cards are all white with no writing. Luckily I found it but the front desk and check out desk could use a little educating in this area. Not a great impression for an exit of an otherwise great week.

We are just getting ready to leave this lovely hotel. I really have no complaints! Food was delicious and so much variety. Service was great, workers were really nice. Room was comfortable. I take really hot showers but noticed that the water wasn’t very hot but even that was ok. Lovely gardens, the shows were spectacular. Beach goes on for miles, water was warm. A bit rough for me so I really couldn’t swim in the ocean like I usually do but there are two swimming pools with lots of activities and prizes. Al in all a lovely, relaxing and enjoyable vacation.. I recommend this place. Great for families too.