This was our fifth stay at Bahamar and we have always been impressed with the service and experience, as you can read from our previous reviews. Our most recent stay left us far less than impressed. It was clear to us that, across the board, the service has slipped.
The wait for our room to be ready was incredibly long as we watched others come to check if their rooms were ready and get in their rooms immediately. I understand the difference in the types of rooms and I understand check in times, etc but we waited until after check in time for probably one of the worst rooms they had which was on the bottom floor. Not the best start.
Staff overall were not as friendly as we have found them in the past. Case in point: had breakfast at Tingum. Our waiter probably the most indifferent waiter we’ve ever had. We sat and waited for a menu. As we watched others be seated and have menus and have orders taken, we asked an employee who our waiter was.. to which he replied “it’s me” and walked away. Had to ask for a menu, ask for our order to be taken. Even getting our drinks took a while. How hard is it to bring juice and coffee? And to smile and be courteous?
We called every day for a bucket of ice. Took well over 30-45 minutes each time. Made multiple calls to check only to be told that it would be right up. Seems like with each call, they thought we were ordering more ice. One evening, we ended up with 3 buckets but they arrived as we were leaving our room. We stayed at the Four Seasons in Costa Rica in April where they had to bring the ice by a golf cart and it took far less time than it took the Rosewood staff to take an elevator down to the first floor.
Maid staff was sketchy at best. The last night at turn down it appeared the maid was interrupted and never came back as there were items strewed in the bathroom, some used towels left and the both of the robes had been taken and not replaced.
We found the beach service staff to be attentive and friendly as well as the staff in Marcus and inCafe Boulud.
Not sure we will return after this experience. So many other better Caribbean options.
