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About
4.5
#1 of 5 resorts in Nassau
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Set on the gorgeous white sands of Nassau’s Cable Beach, Rosewood Baha Mar is a sanctuary of exclusivity within the stunning Baha Mar resort enclave. Created to delight the most discriminating travelers who crave exquisite experiences and seek a more effortless and rewarding island escape, the the resort features 226 guestrooms, suites and beachfront villas, authentic dining experiences, exclusive beach access and a Sense® Spa. As friendly as it is impeccable, service at the resort reflects the spirit of The Bahamas – warm, personal and sincere. Guests enjoy the very best of the islands, and their most memorable moments, through a carefully curated selection of leisure activities on land and sea.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in an elegant setting, Rosewood Baha Mar receives accolades for its abundant and high-quality amenities, despite concerns over the costs and apparent preferential treatment for certain guests. The resort's atmosphere is generally admired for its luxurious decor, though the presence of loud music and crowds can sometimes detract from the experience. Opinions on the rooms are split, with guests appreciating their sophistication but occasionally taking issue with their cleanliness and size.
The service at Rosewood Baha Mar earns praise for its friendliness but not without reservations about efficiency and professionalism. While the pristine beaches and pools are a highlight, the value for money is a point of contention for guests who find the pricing steep.
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Abundant
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Beautiful property, comfortable beds, limited kitchen in our unit. Housekeeping staff was lovely but did not know how to clean dishes properly in a dishwasher. The beach was also beautiful but a bit rocky in the water. But it's a great place to go with young family members as there are several very shallow pools and the beach itself is fun. Although we visited several casual restaurants due to having kids with us, I was still a bit disappointed by the quality of the food, especially considering the high prices. But I would return. Just beware of the water park during thunderstorms.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, Other at Rosewood Baha Mar
Responded Jun 1, 2023
Dear Lori R, Thank you for taking a moment to participate in our guest survey. We sincerely apologize for the shortfalls in service and appreciate your candid feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have addressed your concerns with our team leaders to use for extensive training in areas where needed . We truly value you as our guest and hope to have the opportunity to welcome you again and exceed your expectations. Sincerely, Monica Ortiz Managing Director
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The hotel is beautiful and impeccably maintained. The service was 2nd to none. The staff throughout the hotel - front desk, pool, bars and restaurants consistently went above and beyond. They were at 40% capacity when we were there but it felt like less. There are two pools that are exclusively for Rosewood guests. The one we used everyday rarely had more than 12-14 guests at it.
We stayed in an Ocean View King. The room was big and the bed was super comfortable. There was plenty of closet and storage space. The bathroom was also big and well appointed. Bath towels were a good size, a plus, and the make up mirror was not attached to the wall so could be moved to the main room which was also a plus for me. The only "con" in the room was the hand held shower attachment which was not adjustable so sprayed directly at my face. We had an issue with the toilet one day and someone was there within 5 minutes to fix it.
The hotel was perfect for my husband and I and will be our go to in the Bahamas. When we travel with our kids, all in their early 20's, we would probably stay at one of the other hotels as the Rosewood would be too serene for them. For us it was perfect.
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Date of stay: September 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, General Manager at Rosewood Baha Mar
Responded Oct 7, 2021
Dear Saminusa, We appreciate you taking the time to write this fantastic review of our hotel and staff. As we are committed to excellent service, it is indeed our pleasure to go above and beyond to ensure you have an awesome stay with us. We are so delighted to hear that you were able to enjoy our beautiful hotel with all its amenities and fabulous staff helping along the way. We thank you for choosing Rosewood Baha Mar and we look forward to your return. See you soon! Sincerely, Luigi Romaniello Managing Director
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
My husband and I along with our golden retriever puppy, Kloï recently returned from a 2 week stay. We booked the premiere ocean front 1 bedroom suite which exceeded expectations. The room was very comfortable, beautifully outfitted, and spacious. It came with 3 butlers (Dianna, Tariel, and Eugene) who took excellent care of us. Dianna even opened up a gelato spot to get gelato for our pup one night after she realized it had closed. We have had butlers before but the service here was outstanding. They made every reservation for dinner, checked in (in person) multiple times a day, coordinated housekeeping to visit when we were out of the room, organized transport to any excursions, escorted us to restaurants. They were amazing.
Our only complaint about Baha Mar was the cost of food. The restaurants and pool side dining were very expensive and we come from NYC and frequently travel to the Caribbean. A lunch with two margaritas, 1 pina colada, 2 quesadillas, 2 tacos, guacamole, and a sparkling water approached $365 at the pool. Breakfast (which was included in my rate) everyday was about $125 for two people. With that said, we expected food to be a little expensive considering this is a 5* property.
Aside from the cost of food, the resort was excellent. VERY covid safe as well. I have traveled to St Lucia and DR during this pandemic and the Bahamas was incredibly safe. The resort exceeded our expectations for style, service, and comfort. They were incredibly pet friendly to our pup. Made us feel at home. Will DEF return when in the Bahamas. I would not stay anywhere else.
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Date of stay: April 2021
Location
Service
Sleep Quality
Room Tip:The premier ocean front suite is gorgeous.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, General Manager at Rosewood Baha Mar
Responded May 31, 2021
Dear Rachelle L, Thank you so much for taking a moment to share with the Trip Advisor community your recent experience with our Resort. As we are committed to your safety, we will continue to go above and beyond to ensure that every stay with us is a safe and enjoyable one. We are super delighted that you enjoyed your stay with us. We wish you continued safety and look forward to welcoming you back soon. Luigi Romaniello Managing Director
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Never been more disappointed in a vacation. We are staying in a very expensive premium room with no hot or clean water. This has been going on for 2 days. The management says they are working on it. They cannot give us a room with hot water and cannot guarantee that the cold water is even clean. Several guests have no running water at all.
They are currently welcoming new guests without telling them that their rooms do not have hot water or no water at all. These guests have prepaid for these rooms. Rosewood needs to handle this problem better. I understand that they have no control over the utility/water department, but they do have control over guest hospitality. At least let guests know upfront that their rooms have no hot water or worse-no water at all-before paying and checking into a 5 star hotel. Running water is a pretty big deal and expected. Hopefully this issue is resolved soon.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RW_Baha_Mar, General Manager at Rosewood Baha Mar
Responded Mar 8, 2020
Dear Gloatktree, Thank you for taking a moment to share your recent experience at our resort. We sincerely apologize for the situation encountered with the hot water at our resort, our team worked diligently to correct this situation as soon as possible. As a result hot water was restored this morning. We know this is not the ideal way to spend your vacation and once again would like to extend a heart felt apology. I would like an opportunity to speak with you further about your stay. Please provide me with a good contact number and the best day and time to reach you via email at luigi.romaniello@rosewoodhotels.com Sincerely, Luigi Romaniello Managing Director
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The Rosewood Baha Mar is a gorgeous resort with a beautiful backdrop of the Bahamas Beach. We are a family of four with two children (8 and 4) We were greeted by a warm gentleman at theThe welcome lounge at the airport. Upon arriving at the property, Ash “the pirate” from the explorers kids club welcomed our children with goodies and a scavenger hunt. They were super excited to check out the property and kids club. The front desk manager, Eugeneal went above and beyond to get us an upgraded room and make sure we were situated comfortably. The rest of the front desk staff seemed morose, at best and while they technically accomplished their tasks, there was no excitement or warmth as one would expect at this level of property. We weren’t offered a tour, map or any other introduction to the resort. We were sent to two different restaurants, on property, to grab a bite while our rooms were being cleaned, both of which were closed. We expected the staff to know the timings of their restaurants. The service at baha mar as a whole was slower than what we are accustomed to but once we adjusted our expectations we were pleased with the service. The kids club was great! Both our kids loved it and it was a welcome break from the intense sun during the day. The manager of explorers was very warm and our children got excited to see any of the kids club employees around the resort during the day. We had a very rude encounter at 25 North where security created a scene and essentially removed us (along with our children) because we brought a bottle of champagne. At the other properties in baha mar, we were simply charged a $50 corkage fee which is what we expected at 25 north, as well. The way we were spoken to there was beyond rude and embarrassing. We traveled with another family and as a result needed reservations for 7 people nightly. We ended up with later reservations (830-930pm) because we didn’t realize the restaurants would be so busy. Melam, Filio, Carna, katsuya and Costa had fabulous food with good service. Shuang ba had great service but the meal was mediocre. Expect to pay an arm and a leg for everything! A glass of veuve was $42 before service and vat taxes! Dinners were overpriced but seemed to be the theme for the larger baha mar property. Swimming pig was the hidden jewel For families with young kids. They had kid friendly food at very reasonable prices. Kevin was the best server we had over the entire week! Michael, at the pool was attentive to our needs and hustled. Wish we had met him earlier during our stay! All in all we had a lovely vacation with great friends and while we still love the rosewood brand I don’t think we will revisit this particular property.
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Date of stay: February 2020
Value
Location
Service
Room Tip:Ocean view rooms are the same as resort view but higher floors
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RW_Baha_Mar, General Manager at Rosewood Baha Mar
Responded Apr 7, 2020
Dear Sdd823, Thank you for taking the time to share your experience at both Rosewood Baha Mar and the wider Baha Mar Resort. We are thrilled to hear that you enjoyed your stay with us at Rosewood, and are especially pleased to hear that your children took an interest in our Rosewood Explorers Club. As Rosewood Baha Mar operates as only a piece of the wider Baha Mar Resort there may be times where we are not able to control, or provide reconciliation to, certain experiences that you have outside of our hotel. We are very sorry if any of those experiences had a negative impact on your stay. Baha Mar Resort has a high standard of operation for all outlets, resort-wide. That said, we are happy to hear that Malam, Costa and your pool experience at Rosewood Baha Mar were some of the highlights of your stay, and we do hope that we might have the opportunity to welcome you back in the future. Warm Regards, Luigi Romaniello Managing Director
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The hotel offers a great place to relax and refresh yourself from what is a crazy world right now. The appointments could best be described as understated elegance and not focused on creating a WOW visual factor but extremely nice and comfortable. We found the service in the hotel and several of the restaurants to be very high quality and professional. If you can spring for the extra money to get a room with Butler service, I would highly recommend it. The team that took care of us was Lee, Tariel, Eugene and Dianna and I would highly recommend that you request them if you decide to go this route. Since it was our first trip to this location, they handled everything prior to our arrival (reservations at all of the venues we wanted) , escorted us to the various location to make sure we did not waste time attempting to locate things and made sure that everything we needed was handled including pressing selected clothing. We will absolutely return to enjoy this location.
Everything was executed with professionalism and some of the best service levels we have ever experienced.
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Date of stay: August 2021
Rooms
Location
Service
Room Tip:Get a room with Butler Service if you can afford to do it - may be extra but it makes everything...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, General Manager at Rosewood Baha Mar
Responded Aug 19, 2021
Dear AR2005, Thank you for taking a moment to participate in our guest survey. We are so pleased that you enjoyed your stay with us. Service is key at Rosewood and it is our pleasure to meet every need to ensure you have an awesome stay. We wish you continued safety and protection during these times and look forward to welcoming you back soon. Sincerely, Luigi Romaniello Managing Director
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We had a fabulous time at the Rosewood Baha Mar and the resort has become one of our favorite destination spots. This was our third stay here and fourth at the Baha Mar. We were cautious on picking a vacation spot due to Covid, but we clearly made the right decision. We had top notch service and the best time yet. Starting with our car service to the hotel, we were surprised to be driven in a Tesla X which was a novelty in of itself. We were greeted by Sheniqua and Luigi as well as introduced to our butlers, Chrissy and Corey, upon arrival. We then were escorted to get our rapid tests, which you will not get the keys to your room till you pass the test. Once at our room, we reviewed our expectations and needs with Chrissy and Corey. They were great and followed through on every ask as well as easy to communicate with. Everything in the room was kept clean and in good working order. The beds are comfy and rooms are very modern. We could not ask for more. We always felt safe on property and there is hand sanitizer everywhere. Pool staff remember your names, were attentive and made you feel welcome. Staff came around the pool area with different treats each day which may include a cold hand towel, sky juice or another mix cocktail, mix fruit on a stick or something else. It was very relaxing and enjoyable time. Our restaurant favorites of this stay included Café Boulud, Costa, Cleo, Carne and Swimming Pig to name just a few. We did not have dinner at the Pizza Lab, but they have a great breakfast if you need a change from Café Boulud’s. A couple of tips for you, note that room service or Pizza Lab’s breakfast comes with toast. Also, bring your mobile device with your favorite TV apps (ie Netflix) as you can now stream to the room TVs. We had fun at the casino and checked out the resorts Mini Blue Sports Area where they now offer a neat mini golf course. We will be coming back.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Room Tip:Check out the floor plans when choosing your room. Some suites have a W/D.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, Marketing at Rosewood Baha Mar
Responded Apr 30, 2021
Dear Chocmky, We appreciate you taking the time to write such a wonderful review of your recent stay with us. We are so delighted that your time spent with us was fabulous. We do our very best to create the best experiences for every guest, every stay. I will be sure to share your kind sentiments with the whole team. We wish you continued safety and protection during these times and look forward to welcoming you back soon for more relaxation and traditional Bahamian drinks . See you soon! Sincerely, Luigi Romaniello Managing Director
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Just got home yesterday and had a lot to think about on the flight back to the states. My wife and I had mixed reviews on the stay, but the best way to sum it up is this.
Rosewood is a beautiful hotel with nice grounds and set-up.
The day we arrived, everything was great, staff was attentive and welcoming, but after a couple of days that all changed. I think the front desk people should be the face of your hotel and be friendly to all they deal with. About half the time we spoke with someone at the front desk they seemed like we were inconveniencing them. Forget about calling from the room because two of the three times we did call the phone was busy…and busy…and busy. It was easier to get someone in person then calling on the phone.
Asked for a late check out and it was not available which was ok. They said that they would have a room that we could use to shower and change if needed. On the day of check out and spent a better part of the day in town before our flights. Went to the desk after we get back to the hotel and there was no rooms available to shower or change. They instead directed us to use the bathroom in the lobby. No apologies, no reasons, and they made it seem like I made this statement up.
The resort was very expensive and definitely not worth the cost. I’ve stayed at other hotels where the service is top notch and you feel like you are a true customer. I know now, I’d rather have stayed at the SLS or Hyatt as you’d expect decent service and you are paying a fraction of the cost.
Restaurants: Portions are tiny and the food is just ok. Costa is probably the worst of the restaurants on site with small portions and unauthentic Latin food.
Did I mention the water main break that shut down any type of water flow for 12-16 hours? No showers, toilets and anything else water related. Toilets in rooms were unflushable because we were not told about the water issue and the bathrooms in the lobby were disgustingly full. How did they make things better…they didn’t. No mention of the issue at all. Water bottles became available shortly before the water came back on. Pools and beaches were packed as everyone was using those amenities for baths and showers.
I guess when you have an expensive hotel and people keep going, you don’t really need to change anything.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, General Manager at Rosewood Baha Mar
Responded Apr 19, 2022
Dear Chadmatazz, Thank you for taking a moment to share your thoughts on your recent visit to our resort. I sincerely apologize about the disappointment you encountered during your visit to our resort. We continuously strive to offer exceptional levels of service, which in this case it appears we failed. As we are dedicated to providing you with excellent service, we thank you for your feedback and hope to have the opportunity to welcome you back and exceed your expectations. Sincerely, Luigi Romaniello Managing Director
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This was my second time to stay at this hotel. The first time was awful as far as service lacking but they have done a 180! They anticipated our moves before asking such as cleaning our sunglasses as soon as we got them out and moving umbrellas outside by the pool, filling water so we constantly have cold water, house keeping remembered to come back this time, food did not take too long to get once ordered along with drinks. It was up to Rosewood standards and I felt like I was staying at a Rosewood. Keep up the great work!
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Date of stay: June 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rosewood Baha Mar, General Manager at Rosewood Baha Mar
Responded Jun 9, 2021
Dear Leslie I, Thank you for taking a moment to participate in our guest survey. We are so pleased that you enjoyed your stay with us. We wish you safety during these times and look forward to welcoming you back. Sincerely, Luigi Romaniello Managing Director
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Rosewood Hotels are great around the globe, and the one at Baha Mar in the Bahamas is no exception. The staff is amazingly helpful and courteous, the rooms / suites are well appointed (with great balconies overlooking the pools) and the library / bar is a great place to share a drink with friends / couples. I'm not a casino person, but Rosewood is 'connected' without you feeling that you are at a casino property. You don't get that smoky feeling at all. Rosewood is also the luxury part of Baha Mar, with a private beach (other Baha Mar residents are not allowed unless staying at Rosewood). This is an elegant getaway - plan to come here!
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:Get a higher floor with a pool view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RW_Baha_Mar, General Manager at Rosewood Baha Mar
Responded Feb 29, 2020
Dear Mary K, Thank you for taking the time to participate in our guest survey and giving us a great review. It is truly our pleasure to ensure that our guests receive personalized service from our friendly and helpful staff. Service is key at Rosewood and we are super delighted that you were able to enjoy our beautiful hotel with all its amenities. Thank you once again and we look forward to welcoming you back soon. Sincerely, Luigi Romaniello Managing Director Luigi.romaniello@rosewoodhotels.com
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Washington DC, District of Columbia8 contributions2 helpful votes
Cabanas are always private and comfy; however, re Rosewood, reserving umbrellas and lounge chairs are never an issue especially if you reserve with a pool attendant early morning. Not a problem if you do your morning ritual, your chairs will be there for you. The pool attendants, servers and beach staff at Rosewood are exceptional just like the front desk, bartenders and housekeepers. Rosewood is the only way to go! Enjoy!!
Washington DC, District of Columbia8 contributions2 helpful votes
Hi, my apologies for the delayed response. Hope you enjoyed the Rosewood and noticed no strict dress codes at the resort. I’m returning from my third Baha Mar vacation. The Rosewood never disappoints my daughter and I.
Happy Safe Vacationing in 2024!
There are more places to choose from in the Nassau area.
PRICE RANGE
C$917 - C$1,608 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanBahamasNew Providence IslandNassau
NUMBER OF ROOMS
225
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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