To say this was a horrible experience is an understatement. Royal Bahemian is a complete embarrassment to the Sandals lineup. To the dirty, unkept, unsafe environment all the way down to the unresponsive and rude staff. I feel taken advantage of that I spent my hard-earned money to be treated as an annoyance when asking for the absolute basics, like a beer. If they even had any on tap...
Forget about getting any level of engagement from the General Manager Kevin Clarke, who I expressed my concerns with, who conveniently passed on the responsibility to Sales Manager Salina. Both did absolutely NOTHING! Nothing to help improve or even an attempt to turn the situation around. Got nothing but lip service, a full line of excuses about the culture, with absolutely no follow through.
Terrible smelling room, dirty carpets, missing components and flies swarming in all the food, broken chairs, dirty plates and silverware, and just a complete disregard to the guest's health and wellbeing. Staff sneaking drinks from the bar while their heads are buried in their phones 75% of the time. Management was advised. Nothing was done.
Let's not mention the buildings fire alarm was going off for 40 minutes at 10:30pm at night, all guests evacuated and not a single Sandals employee to be seen. Fire alarm just stops and guests have to assume it's safe to re-enter. Not a single employee or level of management engagement to assure their safety to return to their rooms.
That's just a fraction of the complete dissatisfaction my wife and I experienced.
Wife and I have been to numerous Secrets resorts, converted to Sandals for the last few and thoroughly enjoyed La Toc and Jamaica South Coast. THIS resort doesn't hold a candle.
I can tell you the General Manager Kevin Clarke is "new" to Royal Bahemian location, (bragged he'd been with Sandals 30 years) because his excuse was he's only been there for 6 months. Salina, the same. 6 months is plenty to establish expectations with the staff... There are none. Excuse after excuse. Kevin and Salina, common denominators in the timeline now reading online reviews? Sure is.
On the shuttle back to the airport, travel agents and excursion reps laughed at you. Said they would never send someone to Royal Bahemian based on their own experience. Another poor couple on the shuttle to the airport stayed 24 hours and just left 4 days early because they recognized how unsafe, unsanitary, and unwelcoming the place was.
Sandals, you should be embarrassed. 2-star resort. Far cry from the 5 we received elsewhere.
I challenge you to share with Adam Stewart, the Chairman and owner. I'm in my early 40's... At this time, you lost my wife and I for the next 40 years of our travels the way Royal Bohemian treated us.