I think Ritz is amazing. We love the Ritz,we went there and I appreciate the Ritz just to see it’s part of over island, I have been a officer for 45 years and I knew her from a little girl,she is amazing, we found Christina to be an amazing person and we love her very much, we are sure that you will love her as much as we do. welcome tomorrow beautiful Cayman Islands.
Thank you so much for your lovely review. We are honored that you chose to celebrate your 41st anniversary with us. We look forward to creating more unforgettable moments with you.
From beginning to end, the service was impeccable. The staff (Joshua, Calita, Kayla, Crisena, Tati, Justin) went out of their way to made our anniversary and wife’s birthday week very special. The staff are some of the nicest people we have ever met and can’t wait to return.
Thank you so much for your kind words and for choosing to celebrate with us. We are thrilled to hear that our Ladies and Gentlemen are among the nicest people you have ever met. We are delighted to have been part of such memorable celebrations and we can't wait to welcome you back for another exceptional stay.
Every time my family and I come to Cayman Islands we book a tea time at ritz-carlton (intentionally not capitalizing their name as I have no respect for them anymore). We did this time as well, only to find out today that they cancelled our booking. My wife made a booking by phone and they didn't tell her to expect an email or a phone call. Now they have invented all sorts of reasons to justify cancelation- except admitting that they never told my wife to watch for an email. With three kids on vacation she does not have time to check it. We also paid for a cab to kiss the door, apparently. Too bad a family tradition is no longer. We will not be coming or staying here any longer. Perhaps hiring staff that is professional helps.
Thank you for your feedback. We understand how important traditions are, especially when shared with loved ones. We highly value your opinion and we would be very interested in understanding it in greater detail. If you would be so kind to reach out to our executive office at 345 943 9000, we would be most appreciative. Thank you!
I just got back from a vacation at the Ritz in Grand Cayman and it was beyond my expectations!! The service is exceptional. The staff is very friendly and everyone always had a smile on their face! They really go above and beyond. The rooms are very clean and spacious. The bed was very comfortable. The beach is surreal! There was absolutely no seaweed. My family and I had the best time and we will definitely be returning!
Thank you so much for your lovely review. Your kind words are truly appreciated, especially about our Ladies and Gentlemen dedicated to providing exceptional service. It's our pleasure to make your stay memorable and we are looking forward to welcoming you back soon.
The staff was exceptional!!! Everyone was kind and sincere and went out of their way to be helpful. We’ve been to several Ritz around the world and this was the most memorable experience. They are all great which is why we keep coming back but this was over the top. Thank to the management, front desk Helena, concierge Nickola and Angel, cabana service Mladin and Patricia, and all of the staff at Seven especially Sansa, Ryan, and the hostess (I’m so sorry her name eludes me). We are returning with our 3 boys to allow them to experience the same. Thank you them all for making it a great trip.
Thank you so much for your loyalty and for sharing your most memorable experience with us. Our amazing Ladies and Gentlemen will be delighted to know they made your stay special. We are excited to welcome you and your three boys back soon, ensuring they have an equally unforgettable experience.
