Booked in February 2018 to stay here as part of a package for a holiday flying out on 19th December 2018. Hotel happy to take my money. Got advised on 4th December that hotel had overbooked itself !! Really ?! So, won't ever be able to provide you with our experience of staying here. Perhaps, just as well and glad that we didn't stay judging by some of the bad reviews given already by people. Fact that we were let down at the very last minute says it all and not so much as an apology. Shame on you Blu St Lucia.

I came to St Lucia on business for 1 week. When I arrived it was pouring rain. There was no one available to take my baggage. The ladies at the desk literally sat and waited for me to get out in the rain to offload. No umbrella was even offered . The tiles in the lobby were smooth tiles making them slippery. After I checked in o realized that the way to my room was uncovered. My room was on the third floor. No elevator. The stairs were also open to the rainfall and pooling the rainwater in spots. I arrived in my room soaked. The key for the room doors sticks in the lock. The room itself is dated. There is no telephone in the room and the wireless internet connection is very slow. When I got up for breakfast the food available by buffet is bare. Clearly this hotel is not fully operational or can’t afford telephone, internet, food and adequate shelter. There is a skeleton staff. Why are they in business giving the St Lucia industry a bad name. If I needed anything I couldn’t communicate with anyone because there was no phone link and I had to trudge 3 flights of stairs to get a bottle of water. An absolute waste of money

I recently stayed at Blu and although the overall experience was ok there were areas that could be improved.

Let's start with the pros -

Francisca the duty manager is without a doubt the greatest asset at this hotel. Once she became aware of the room issues we were experiencing she quickly apologized and offered to change our rooms without hesitation. Throughout our stay she also continuously checked to ensure that everything was functioning well, suggested things to do off property and was just a delight to converse with.

Erin in reservations was also very helpful in organizing our stay, promptly responded to our many queries and graciously accommodated us although we had an early arrival.

We had daily breakfast plus lunch and dinner on at least two separate occasions and all of our meals were good. The food and beverage staff, Daisy, Simone, Karena and President were also very nice.

Although the rooms on our floor did not have balconies, our rooms were clean and spacious and each one had a seating area that looked out to the pool. Each room also contained a small refrigerator, safe, iron and board, coffee maker and standard room amenities. The beds were also very comfortable and there was ample storage.

This hotel is a stone throw away form the beach and the entrance to the Rodney Bay marina so sometimes we saw the catamarans as they left the bay. We also took short leisurely strolls to the bars, restaurants and shopping malls in the area prior to returning to the serenity of the hotel.

Now the cons -

First impressions count... the corrugated steel awning and metal railings throughout the property are outdated and unappealing and need to be updated. To allow for parking there is also no perimeter wall at the front of the property but there is security personnel at the entrance at all times.

Additionally, at the time of stay it was a cash only hotel and we experienced some challenges with the telephone and television in one of our rooms and another room did not have a night latch on the external door.

In closing, although the front of the hotel is underwhelming and there are things that must be addressed this place has potential and affords guests a relatively good affordable stay.