I had visited St. Lucia before but stayed at a hotel located near Rodney Bay while attending the Jazz Festival and had a great time. My husband had a weeklong business meeting in St.Lucia; so I decided to join him. Upon arrival to the Auberge Seraphine...I noticed that it had an old world charm with a pond out front that had lovely lily pads & egrets. The next thing I noticed was that the property was not disabled-friendly. I have a disability that makes it hard on my knees if I have to climb stairs every day. To enter the property I had to climb stairs to enter the lobby area. Once checked in, I had another 2 sets of stairs to climb to reach our room. Upon entering the room I noticed that the room was stifling with the Caribbean heat & that the a/c had not yet been turned on (which should have been turned on if you know your guess are booked & will arrive at a certain time). The room was very spacious but very dated with basic furnishings ...and could use a thorough cleaning as there was dusk on the chair arm at the desk ( I suffer from allergies). The room had a mini fridge; however there was no bottled water provided ...though there was tea bags & coffee on top of the fridge. We had a huge patio off our room that overlooked the marina & the pool below. The patio had a very basic plastic table with 2 chairs. Inside our room the bathroom was not so nice as there was water & rust stains down the wall to the left of the sink area , the shower pressure wasn't the best, no matter how you position the shower head the water wanted to spray to the shower door and water would seep out as the door seal wasn't good.Also, I noticed the glass shower door was installed incorrectly as the bar to hang your towel was on the inside and there was a leak under our sink which I reported to the housekeeper; but no maintenance person every came...the housekeeper put an old towel as to keep the bathroom floor from being wet.The shower had shower gel & shampoo. But there were no other toiletries like lotion or shower caps offered. Every time my husband would closed the bathroom door; the draft from it would cause the patio door to shake with a loud noise. The room linens & towels have seen their time & should have been taken out of rotation...all hotel linens & towels should be of high quality. The hotel has a pool; however I skipped swimming in it as on arrival the water looked murky. The restaurant is a whole other story...on the first night I went to get some dinner and the first two items I asked to order they didn't have. So I finally decided on an entrée. I ordered my meal , only to find out that it wasn't VAT inclusive....so I literally paid almost $100 EC once the vat was added & that price didn't even include a drink. The next morning I went to the restaurant to order breakfast. Once seated the older lady on duty came off very abrasive & surly. When working in customer service; one should always be polite & accomodating to ones customers. On several occasions when my husband order breakfast ; they were out of numerous things that were listed on the menu. You'd think the chef would keep track of items to purchase & keep in stock basic items if you're running a kitchen. There should be no excuse for this as the central market is less than a 5 minute drive from their property. It's so frustrating when you order a dish that says it comes with certain items & when it comes that's not what's on your plate. This happened all week...ugh! One evening we were so tired so we decided to have dinner at the restaurant & I ordered lasagna.When the lasagna finally came out it was so thin & the corners were burnt, and they brought my salad & no dressing. When I asked for dressing ,the waiter brought it; then soon took it back as it seemed they only had one bottle of dressing. Overall the stay wasn't too bad but I wouldn't stay here again...way overpriced for the service that's provided. The front desk staff, bar staff & Steven the hotel taxi driver(Taxi a bit pricy $25 USD to go to Rodney Bay) were all friendly; but the old lady in the restaurant attitude is something else...to say the least. The hotel has so much potential to be great. However, the owner needs to take some money and do some renovation & upgrade to the property...I noticed water damage in several locations & in the ceiling (the reception area for one) and also along some of the base boards were damaged. They also need to call someone in to spray for roaches (saw a German roach in the bathroom)..I was so petrified & made sure I kept all my bags well closed as not to carry any critters home with me...yuck! Definitely not a place I would book nor suggest to any of my friends or family visiting St. Lucia.

I stayed here for three weeks with a group of teachers. Auberge was our home away from home. We were so well taken care of by Miriam at the front desk, Barbara and Thomas in the dining room, Claire who looked after our rooms, and Miss Camilla Joseph, the manager.

During carnival it was a bit loud, but all of St Lucia is loud in carnival. The party boats coming in are a bit loud, but they are all docked by 8pm or earlier. The egrets settle down at night, the bats flap around as the sun sets, frogs chirp and the nights are quite quiet. The food in the restaurant is good and portions are large enough to share. Overall I would stay here again!