Came from Houston TX, with family,their first time for the carnival,a friend recommended since it was in town and we could walk where we want to go and get to ,at arrival at the hotel in the afternoon tired and hungry and told the room we booked didn't have the double beds we had requested and had to pay extra money,that was one disappointment,two checking out the bathroom running the water,it was very brown water thinking it. Would clear up after a while but it didn't,so had to go to the front desk to get a room change,three came down went to the restaurant to eat,it was buffet style lunch menu ,my husbandry the and son ate I didn't one look at it the food looks like yesterday leftover and dried up,my husband was disappointed and the price you pay for that kind of a meal when you are hungry and tired,four there was no microwave and coffee maker,that thing of a coffee pot with the metal contraption to heat up the water was not appetizing to think of making a cup to quench your morning thirst,the staffs was nice , except their was one who had a semi attitude when we asked if they had a microwave to heat up some left over,since the rooms didn't have , after we heard they don't normally do we just passed on it,we just tried to enjoy the rest of our stay which was a week there.good location,just need new management to upgrade the place and food to give customers what they pay for , good hospitality,a great stay and a relaxing atmosphere.

Rooms are stuffy and smells a bit mouldy. Good location in the city and the conference area is good but the mic always gives problems (I have lectured there over 7 times).
Front desk staff is polite, cleaners not so nice typical Antiguan hospitality.

Checking in went well although the amount of paperwork would make an Indian Bureaucrat blush. The rooms are large and well furnished. The furnishings show signs of wear and tear.

Housekeeping was efficient and at a satisfactory standard for this class of hotel. The weakness in the establishment is the restaurant/breakfast room. At an evening meal all of the desserts were unavailable as were most of the other items on the menu. Breakfast was a disaster in progress. A continental buffet of limited choice was laid out. Hot dishes were available on request at extra cost. As my booking included "full" breakfast the hot option was included. I only got it on 2 occasions out of 4. Not all of the ingredients for the hot options were available. On one morning there were no pastries. The buffet choice was limited to a cereal, some cut melons, toast, coffee or some herbal teas, It would seem that they had run out of ordinary black tea.

On the positive side the towels are large, thick and fluffy.

Unless choosing to stay at an expensive resort out of town, this hotel is probably the best of a limited choice.