Rooms are stuffy and smells a bit mouldy. Good location in the city and the conference area is good but the mic always gives problems (I have lectured there over 7 times).
Front desk staff is polite, cleaners not so nice typical Antiguan hospitality.
Checking in went well although the amount of paperwork would make an Indian Bureaucrat blush. The rooms are large and well furnished. The furnishings show signs of wear and tear.
Housekeeping was efficient and at a satisfactory standard for this class of hotel. The weakness in the establishment is the restaurant/breakfast room. At an evening meal all of the desserts were unavailable as were most of the other items on the menu. Breakfast was a disaster in progress. A continental buffet of limited choice was laid out. Hot dishes were available on request at extra cost. As my booking included "full" breakfast the hot option was included. I only got it on 2 occasions out of 4. Not all of the ingredients for the hot options were available. On one morning there were no pastries. The buffet choice was limited to a cereal, some cut melons, toast, coffee or some herbal teas, It would seem that they had run out of ordinary black tea.
On the positive side the towels are large, thick and fluffy.
Unless choosing to stay at an expensive resort out of town, this hotel is probably the best of a limited choice.
The room was clean and the staff were helpful. The hotel is located in town and within walking distance of restaurants. The midday lunches from the restaurant were good, but if you are searching for an elaborate breakfast, this is not the place for you. The breakfast is basic. I did find a lot of fruits were served.
Me and my colleagues on business trip booked two rooms a month back. We checked in on 8th April 2015 and we were told that the rooms are ready for us. after we settled our bags, I went to take a shower. I turned the shower, after making some air noise the shower started with black dirty sewage water on me. The water was to stinky that the whole room started smelling. It is a health concern and 100% chances of getting infected. As a prove I took some pics, came oot of the tub and call the reception. the lady (Minerva) told us that they will change the room for us. we waited for more than 30 mins having the dirty sewage water on me, finally my colleague had to go to the front desk and remind the lady for the change.
We got new key , went in the new room and no towels, again called the lady she asked us to go back to the old room and get the towels from there. It was such a horrible experience.
No apologies from any one .
We had a early morning flight to take , I asked Minerva for a early wake up alarm for 3.30AM and if possible a coffee (the B.fast was included, but since it was very early morning , we requested for coffee). till 4 Am there was no wake up call . (i always keep my cell phone alarm just in case). I got ready and came down to the reception, Minerva was replaced by another Gentleman, who didn't even know about our request of coffee and wake up call. The guy checked and told me that the alarm is set for 3.30 PM instead of AM.
Horrible experience. and unfortunately the hotel is not putting any affords to make customer comfortable.
Wont stay there again
City View is located in the town so it is easy to get to everywhere. The staff is friendly but the hotel needs major renovation. The rooms and bathrooms need updating. The restaurant's food is edible but it's not great. I would recommend it if you're staying for one night and you need to be in St John, otherwise find another hotel.
