Travelled here on business, requested a change of room for better access for mobility and medical reasons. Daveniel could not have been more helpful. She was courteous, polite and accommodating. Upon my return later that evening, she had sorted me out a room which fit all my requests and even asked the following morning if the room was all ok for me. Kind, caring and an asset to the hotel, she is very attentive to her guests requests and needs :)
Hello PopRobbo,
We love receiving positive feedback about our colleagues and our guest experience; thank you for sharing! Thank you again for choosing Trade Winds Hotel and we look forward to hosting you in the near future.
TWH Team.
I would like to say Thank You to Michaela, restaurant staff , who was ever so nice to me when I ordered breakfast - room service.
She had it all ready in a nice way and didn't forget what I like . Thank you Michaela for the super friendly service and special touch .
Also , a big thank you to the chef as the food was divine.
Hello Sonia,
Thank you for a great review! We will be sure to share with Machala your thumbs-up feedback.
TWH Team.
Best place to stay
Awesome sea view
Dinner ambiance good
Enjoyed the breakfast but it's not included in the room cost
Staffs hospitality excellent
Strongly recommended to stay
Good security 24hrs
Room services good
Hello Getdrkandy,
We are all smiles after reading your feedback! Thank you for choosing Trade Winds Hotel and we look forward to hosting you again.
TWH Team
A fabulous welcome from all the staff, friendly & helpful. Rooms spacious with balcony looking out to wonderful views. Restaurant was relaxing and food tasty. There was a pool as well. Would recommend this hotel as nice & breezy. The staff went out of their way as it was my granddaughters 18 th birthday so really grateful to them all 🥰
Hello Nomad5522,
We love celebrating special occasions at our onsite Bay House Restaurant & Bar, and we are thrilled your granddaughter had a lovely experience. Thank you for this amazing review! We look forward to hosting you again.
TWH Team.
This hotel is situated on a hilltop 15 mins walk above the beach and so has great views, particularly at sunset.
I have been coming here for over 25 years with work and it has failed to keep up with standards. The plumbing in the rooms is pretty poor, with the showers being almost unusable - either a pathetic drip reminiscent of an old man with prostate problems, or if there is sufficient water, then the temperature hard or impossible to get to a bearable range.
The staff are a little on the abrupt side at times, although in this part of the world, that seems to be the norm.
Food in the restaurant is not too bad, but service can be very slow. I have fallen asleep at the table before waiting for food.
If a hotel in Antigua cannot offer a beach, then everything else needs to be at the top of its game. Unfortunately not the case here.
Hello Stephen,
We are sorry to learn that our service standards fell short of your expectations. We have reviewed your feedback and will ensure all concerns are promptly addressed.
Thank you for your long-standing loyalty to the brand and we look forward to a future opportunity to WOW you.
TWH Team.
