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WILLJLEE80

Such a beautiful place!!

Review of Cocobay Resort
Reviewed 2 weeks ago
The resort was so beautiful! The staff were literally the best and made our experience wonderful! Me and my husband will definitely be back to visit this beautiful island and these lovely people! We really did have the best time while also being able to relax and enjoy everything!!
Date of stay: June 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kashiri D, Guest Services / Front Office at Cocobay Resort, responded to this review
Responded 2 weeks ago
Hello Jennifer D,

Thank you so much for your heartfelt feedback! We're so glad to hear that you and your husband had such a wonderful experience during your stay. Our staff takes great pride in ensuring our guests have a memorable stay, and it's rewarding to know they made your visit special.

We can't wait to welcome you back to our beautiful island and Resort. Until then, we wish you both all the best and look forward to your next visit!

Kashiri D.
Customer Care
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,265)
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All reviews coco bay breakfast and lunch rum punch sheer rocks the cottages plunge pool our honeymoon sea view buffet style main bar ceiling fan sand flies mosquito net shirley heights a la carte course meal valley church beach
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Reviewed 3 weeks ago via mobile

Just returned from a week long trip to this resort in Antigua, and once again the Caribbean has not disappointed. Beautiful weather, beautiful islands, even more beautiful beaches than I imagined. Truly the best of them!

As for the resort, and our 8 day honeymoon at Cocobay, I can only say wow!
This is only my opinion of course, every person sees things differently and it only takes one positive or one negative thing to change how you feel about your trip.
As for this resort, I give it an overall 5 out of 5 but it’s close to a 4 when you compare the cost to the negatives.

Food and staff are absolutely top notch on all levels. Anything we needed, the staff were there to help us get it. Big thanks to Marlin who always pointed us in the right direction! And Siaska always making us a special mix for the day.
There is only one restaurant at this resort, but the variety and options were great and there is plenty of delicious delicacies for just about anyone. One thing that really stood out at this resort, over any others I have been, was they had a note with our room number of my allergy to mushrooms, and at every single meal the server took the time to show me what food options I should avoid, or they would offer that entree with no mushrooms, this was without me asking at all! It was part of their overall care of the guests and I was really appreciative for that extra touch.
So food and staff- five out of five all day!

Now I have to share a few negative things:
1. Food delivery/Room service is extra cost, even if we were ordering from the dinner menu that is already presented to all the patrons and nothing additional or special. I just didn’t feel like I agree with that policy, since we are already spending an extreme amount of money, and now you want an additional $50+ to have the regular evening dinner sent to our room?
2. The alcohol is lower of the lowest bottom shelf ( with the exception of the local Rum, which was amazing). I would expect a resort of this level (and cost) to have some quality liquor, at least a good or even mid-level vodka, like Tito’s. They definitely have some good rum though. And the bartenders were absolutely amazing at making any special drink for you.
3. There are two beautiful pools for guests, but no shade anywhere if you want to be inside them. That’s not too big of a deal, but when I tell you, the heat is some serious heat, sitting in the pool can really help cool you off, but you are still burning without any shade. The entire resort is open air, so the only AC you get is in your room. The heat can get to you!
4. This is a little out of the control of the resort, but the bugs, were insane! I mean we were getting eaten up. Even using bug spray, if you don’t cover every inch of your body with it, they will find a spot and bite the crap out of you. And you never see them, they aren’t mosquitoes. Glad for the nets on our beds, bc they find their way in your room too.
5. The room/maid service often forgot towels, hand towels and wash cloths, and one time left our back door open all day, shutting off the AC and allowing the room to be a furnace by the time we got back from an excursion. We were quite disappointed with that.

HOWEVER- guys, this resort is amazing. Stunning views, and our room was extremely private. We enjoyed every moment together, (if you are a couple looking for entertainment or don’t enjoy spending time together, this isn’t your spot).
There is light entertainment in most evenings, such as a solo singer or instrument player. The vibes are very low key and calm and quiet, pretty much everywhere you go on the resort. Which is quite small. The entire place is like maybe 60 cabanas, all of them tucked along the side of a mountain. I’m in pretty good shape but several times I was gassed by the time we got back to our room, so be prepared to do some hill climbing. But like I said, it’s a small resort and everything is right there near you.

As for excursions, we took a beautiful helicopter ride around the island and over to a neighboring island with an active volcano. Views that can’t be matched.
We also took the extreme circumnavigation trip, which was ALL day, but so worth it. We swam with and handled sting rays, those beautiful creatures were literally all around us, snorkeled over ship wrecks, walked along beautiful beaches, had a very powerful history lesson of the island, and saw incredible sights and views.

We also took the Shirley Heights trip on Sunday. Was a lot of fun and it was also a gorgeous view. Enjoyed some dancing before it was time to head back.
Tips for travelers to this resort:
Bring a good book, game, and deck of cards. There is plenty of peace and tranquility. We spent a lot of time in our room together, as did the majority of the guests, lots of others also on their honeymoon.
Bring lots of bug spray, an extra swimsuit or two, and a large brimmed hat, or some kind of hat. Sometimes there isn’t shade available. If you have a portable fan and can fit it in your bag, bring it. You will thank me later, if you are traveling in the next couple of months at least.

Try everything! The food is so great even if it’s out of your usual comfort zone. Also, some portions are really small, so it’s not a big deal if you ask for more than one appetizer, main course, etc. the staff were always happy to help make the meal, or day better.
We also dined in the not included restaurant at the resort, Sheer Rocks. It was delicious food and cocktails, and just ok wine, prices were slightly high, was about $400 for the two of us for dinner, cocktails and a bottle of wine.

Overall it was a fantastic experience and forever memories were made on our honeymoon thanks to this spot.

Thank you Cocobay for an amazing vacation!

Room tip: BUG SPRAY if you are traveling in the next couple of months
Date of stay: June 2024
Trip type: Travelled as a couple
2  Thank Amy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kashiri D, Guest Services / Front Office at Cocobay Resort, responded to this reviewResponded 2 weeks ago

Hello Amy,

Thank you so much for sharing your detailed experience following you recent stay with us! It sounds like you had an unforgettable honeymoon with stunning views, excellent food, and attentive staff. We're thrilled to hear that Marlon and Saskia provided exceptional service and that the Resort's efforts with your allergy were greatly appreciated.

We apologize for the inconveniences you experienced; your feedback is valuable to us and will certainly be reviewed with our team to improve our services.

Your tips for future travelers are invaluable, and we're glad you had the opportunity to explore and relax.

Thank you for choosing Cocobay Resort for such a special occasion, and we hope to welcome you back in the future for more beautiful memories!



Kashiri D.
Customer Care

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Reviewed 3 weeks ago via mobile

Me and my husband were very nervous at first because all inclusive’s kind of have a reputation. However, Coco Bay blew us out of the water. The food was great, the staff were amazing. I also have a decent amount of food, allergies, and they were more than accommodating.The area was always kept clean and the beach was perfect. I can’t recommend this place enough. Our honeymoon will surely be one to remember.

Date of stay: July 2023
Trip type: Travelled as a couple
1  Thank Samantha R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kashiri D, Guest Services / Front Office at Cocobay Resort, responded to this reviewResponded 3 weeks ago

Hello Samantha R,

Thank you so much for choosing Cocobay Resort for your honeymoon and for sharing your fantastic experience with us! We are happy to hear that we exceeded your expectations and made your special occasion memorable.

It means a lot to us that you felt accommodated with your food allergies and that our staff provided exceptional service throughout your stay. Ensuring our guests feel comfortable and well-cared for is our top priority, and we are delighted that you enjoyed.

Your recommendation means the world to us, and we are honored to have been a part of your honeymoon experience. We hope to welcome you back in the future for more unforgettable moments!


Kashiri D.
Customer Care

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Reviewed 3 weeks ago

I will start by saying we are frequent travelers and have never left a poor review for any stay.
We booked Cocobay a year in advance and were counting down the days for our arrival. The videos and pictures on social media had us beyond excited to celebrate our anniversary in paradise.
Upon check in we were taken to a downgraded room from what we had booked and paid for. The staff did not catch this we noticed and immediately went to the front desk. Had we not noticed they would have charged us for the high level room we booked and allowed us to stay in the downgraded room. Side note, there was hair on our bed and “anniversary” was spelt wrong on the bed (I could have looked past this had we had the correct room).
I will start by saying the property is marketed very well but leaves much to be desired. The pools are small with few chairs and the beaches were public. We were told by a staff member we could walk if we wanted to another close by beach but could “get robbed”. The food options are very limited and were the same for dinner and lunch, no top shelf alcohol. There are also up charges for many of the food choices on the menu. This resort is advertised as being romantic and luxury yet people are eating dinner in baseball caps and bathing suit.
Little was done to rectify the booking mishap other than them saying it was a big embarrassment. We left after a day to head to another resort and would not recommend to anyone looking for a romantic, relaxing experience.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Melissa C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laurie Matthew, Guest Services / Front Office at Cocobay Resort, responded to this reviewResponded 3 weeks ago

Hello Melissa,



We would first like to reiterate how remorseful we are that you did not have a positive experience with us. We are truly sorry and very much appreciate the heightened anticipation you had leading up to your arrival.

The room assignment error which you experienced is not typical of our operation. As you are aware, it was our intention to ensure your comfort and relocation by day two of your stay. Notwithstanding the reassurance we gave you, we very much appreciated how you felt by you wanting to depart after the first night. We sincerely wished you would have given us the opportunity to look after you for the remainder of your stay, but respectfully we understood your decision to leave immediately.

Once again please accept our heartfelt apologies and we truly wished that we would have worked this out with you remaining at Cocobay Resort.



O’Neal
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were in Antigua for 9 nights and had booked 4 nights at Sandals then 5 nights here. Should have just stayed here.

The wife was a little worried about the lack of restaurant choice, she likes to stay at hotels that have a big selection - however as she herself said her fears were totally unfounded. A good choice of dishes for each course, for each meal, and if you didn’t like anything they’d offer to cook you something bespoke if it was available.

All the food was amazing (although occasionally the portion sizes were a little awry, the tuna salad starter was huge, the curry main not so much… - but both tasty).

The room was lovely, with great views,

Nothing was too much trouble for the staff.

Definitely recommended.

Date of stay: March 2024
Trip type: Travelled as a couple
3  Thank E-C-Newtz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kashiri D, Guest Services / Front Office at Cocobay Resort, responded to this reviewResponded 4 weeks ago

Hello E-C-Newtz,


We are thrilled to hear that you enjoyed your stay with us and that we exceeded your expectations. Our team takes pride in providing excellent service and ensuring that our guests have a memorable experience. Thank you for recommending us, and we hope to welcome you back in the future for another fantastic stay.


Kashiri D.
Customer Care

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Reviewed 4 weeks ago

Been to many places before but Cocobay resort was the best ever very friendly staff very well organised nothing was too much trouble for anyone very clean food fantastic excellent location with fantastic pools and beaches .
We had a lovely accommodation with a plunge pool and sea view I would recommend this resort to anyone.

Room tip: Take advantage of the lovely excursions
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mandi T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kashiri D, Guest Services / Front Office at Cocobay Resort, responded to this reviewResponded 4 weeks ago

Hello Mandi T,


Thank you for your glowing review of Cocobay resort! We are thrilled to hear that you had such a fantastic experience with our friendly staff, well-organized facilities, delicious food, and beautiful accommodations. We are delighted that you enjoyed the plunge pool and sea view. Your recommendation means the world to us.

We hope to welcome you back soon for another unforgettable stay.


Kashiri D.
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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