When we checked in the front desk attendant was very unprofessional and obviously overwhelmed. She even yelled at a customer on the phone. I do not know why since the hotel was empty except for us and one other family checking in. She was pretty rude to them as well. Our friends were with us and they got drinks from the bar. I didn't even ask her for one for myself because I was afraid to bother her.
I had booked this hotel because the website says "Table tennis and football table" and because we were with friends, I thought this would be fun....but I was told this is a summer offering only which the website does not say.
Our room had an amazing view - it's Switzerland of course. But the couch was so stained with what I do not even want to know, I wouldn't even put my luggage on it much less sit on it. The curtains were sagging, there was holes in the hallway carpet.... there was just a general run down feel of the place.

Definitely one of the worst hotel experiences yet, especially given the cost. Moldy floor, dirty beds, stains everywhere, window with mildew and grime. Broken closet. Nonfunctioning lights. Came in, got sick, left. To top it off, the staff were extremely unreasonable and rude. Would not recommend. Plenty of better places in the region.

Wilderswil is an ideal base for exploring both the Jungfrau region and the wider area, by public transport. It is so much quieter than Interlaken, Grindelwald or Lauterbrunnen.
This hotel is on the edge of the village, a twenty minute walk (which can be reduced by catching the bus half way up). This does mean that it was quite a slog in the evening after a busy day. The hotel does not offer transport and there is no taxi in the village.
We had stipulated a room with a balcony and view. The room was quite spacious but quite basic and a bit tired. Nice bathroom and very comfortable bed. There was a kettle in the bedroom but curiously no tea or coffee so we had to go and buy some. Best of all, the view from the balcony was amazing.
Good variety for breakfast but a surprising lack of fresh fruit.