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Hours
Tue
8:00 p.m. - 9:30 p.m.
Wed
8:00 p.m. - 9:30 p.m.
Thu
1:00 p.m. - 3:30 p.m.8:00 p.m. - 9:30 p.m.
Fri
1:00 p.m. - 3:30 p.m.8:00 p.m. - 9:30 p.m.
Sat
1:00 p.m. - 3:30 p.m.8:00 p.m. - 9:30 p.m.
MICHELIN
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
Travellers' Choice 2023
MICHELIN
View more on MICHELIN GuideRATINGS
Food
Service
Value
Atmosphere
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
$82.00 – $180.00
CUISINES
Mediterranean, European, Spanish, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
meals, features
MICHELIN Guide's Point of View
Gastro-hotels are definitely on the rise thanks to their increasing popularity with international guests, and the strong emphasis on high-quality cuisi...
Read more on MICHELIN GuideOne MICHELIN Star: High quality cooking, worth a stop!
Menu
"Foie gras, caviar and seasonal mushrooms in cream sauce"
€35.00
"Lightly cooked red prawns, Donostia-style seafood juice and cured egg yolk"
€35.00
"Cured scallop with lightly smoked hollandaise, orange and chervil"
€42.00
"Beef ravioli, creamy mushrooms and liquid bonbon of smoked Idiazabal cheese "
€42.00
"Hake kokotxas with pilpil on iberian pork stew and squid tartare"
€48.00
Details
About
Oria is a modern and casual yet sophisticated space integrated into the lobby of the hotel by means of an inverted pyramid structure. It is mainly characterised by its high ceiling, a skylight that floods the space with natural light and a lamp-pool with still waters which brings order to the setting. Bistro-style restaurant directed by Martín Berasategui which serves fresh cuisine inspired by the gastronomy of the countries that are bathed by the Mediterranean with a nod to Basque cuisine.The best ingredients in equilibrium with creativity are the hallmarks of Oria's culinary offer.
PRICE RANGE
$82.00 – $180.00
CUISINES
Mediterranean, European, Spanish, Healthy
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Drinks
FEATURES
Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards, Table Service, Gift Cards Available
Contribute
4.5
1,063 reviews
Excellent
818
Very good
160
Average
56
Poor
16
Terrible
13
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
tonitone
Punta Prima522 contributions
Mar 2021 • none
My wife and I chose the 65 euro tasting menu, and we were informed that it would be a surprise, which we kinda liked. Amuse bouche came out and were hit and miss - mini cod bunyols with chamomile cream and yuzu were fantastic, the red shrimp on a crispy fish skin was also good, but we didn’t enjoy the 3rd one - I think it was a whelk (or similar) on a fishy crunchy piece of something. They also brought different types of bread, the blue cheese brioche was the standout, we both demolished it instantly.
First starter was an amazing version of a shrimp salad. Don’t even want to describe it, as it was so good. Then a risotto with octopus, which was just ok.
The fish main course was also just ok - I liked it more than my wife. The fish was dainty and cooked well and everything on the plate made sense. The meat course was fantastic, a piece of perfectly cooked Spanish beef served with some dainty accompaniments.
On to dessert, which was phenomenal. They first brought a pear and cardamom palate cleanser, which was nice, but the main citrus and white chocolate was one of the best and most creative desserts we’ve ever tasted. Meal ended with petite fours, which we found a little underwhelming.
Great service throughout, the cost is 65 euros per person and certainly worth it (there is also the 85 euro option, which is more food and different courses).
Written March 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-cmanager
Dear Customer,
Thank you so much for your comprehensive and positive review.
We are truly delighted that we exceeded your expectations with your dining experience. All your comments are greatly appreciated and we will not hesitate to pass on your compliments to our chef.
We look forward to seeing you again.
Kind regards,
Monica Subirats, General Manager
Written March 8, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Skymiles Davis
Minneapolis75 contributions
Dec 2019 • none
We did the 5-course tasting menu as a holiday treat. My wife and I are both pescatarians, so I can only speak to some of the regular dishes, but we enjoyed each course more than the last. The monkfish and cod were especially delicious.
The service was a little colder than expected, but overall the experience was about what you'd expect from a Michelin starred restaurant.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lgoncalves
Aventura330 contributions
Mar 2022 • couples
This is my second dinner @ Oria (and 2nd review ) and unfortunately this time I cannot give them 5 stars. We had the 5-course tasting menu which increased from €65 in June 2021 to €80 now. The menu is still worth the price.
Let’s start with the highlights:
Amazing presentation of all dishes.
We found almost all dishes to be one-star Michelin quality, very tasty. We just did not like the way some of the items were fried.
Too oily and tasting oily. The cod croquettes, the fish was very tasty, but the tempura crust again too oily. We found the tempura crust on the fish to be totally unnecessary.
That was even a little tempura “thing” on the pre-dessert. I have no idea what it was. I did not eat it.
Now the biggest problem was service and if I could rate it, I would give it just 3 stars.
It took the server / sommelier 15 minutes to bring the wine list to the table. Than maybe another 10 to ask for my wine choice.
In my opinion, this was unacceptable at this restaurant caliber.
The second server brought the bread and the “aperitivos” and the wine had not been brought to the table. Unacceptable in my opinion.
She had to apologize and told us “I will come back when the wine is served”. The wine was not properly chilled.
There were 3 other tables of 2 next to ours. The four tables had exactly the same menu, but guests who arrived later than we did were served first. I really did not understand why. Again, we had all the same dishes.
Written March 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Guest,
Thank you for leaving a review on your most recent visit.
We are thrilled to receive a detailed review of your dining experience with us. Feedback like this helps us to identify our strengths and areas of improvement. Our chef and all the team will find your compliments very rewarding as we hope all our clients leave us with this same sensation. We are very sorry that you felt that our service did not meet the high standards we are known for and regret any inconvenience. Be sure that we will be reviewing this with our restaurant team. Additionally, we have taken on board your feedback concerning our menu and will be using this to improve.
We hope to welcome you back soon.
Kind regards,
Monica Subirats, General Manager
Written April 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Been There
Qiryat Ata83 contributions
Apr 2022 • family
The food was complex and very well presented and the service was very attentive. The setting is elegant but not intimate as it seems like a lobby of a nice hotel more than a restaurant. Our main disappointment was the excess use of truffle in the menu. Truffles have such dominate and distinctive flavor that they overcome every other flavor when they are part of the dish. At Oria the chef used truffles in more than half the entrees we had. The €80 menu is not a bad deal for a Michelin restaurant so if it wasn’t for the dominance of truffles we would give the restaurant a higher rating.
Written April 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Guest,
Thank you for sharing this valuable feedback.
Thank you for your kind comments regarding our professional team and we are glad that you appreciated the visual presentation of our cuisine.
However, we regret to hear that your experience in our restaurant was not entirely to your personal taste. We encourage you to let us know of any issues during your time with us and we will always try our best to ensure you are completely satisfied.
We have, nevertheless, taken note of your comments and will be addressing them with our chef, as your satisfaction is very important to us.
We hope you will return for a more memorable visit in the future.
Best wishes,
Monica Subirats, General Manager
Written April 29, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jellybellymelly
Singapore1009 contributions
Dec 2021 • none
Had the 3 course Executive Menu at 50EUR inclusive of a glass of wine for lunch, which was pretty good value. Service was lukewarm and very slow at the start (they took more than 15-20 mins to take our order).
For starters, we tried the tomato infusion with red shrimp and tender sprouts, and pilpil cod kokotxa on iberian pork stew and squid tartar (would reocmmend the latter). For mains, both the market fish and roasted iberian pork were just ok. Preferred the ginger mousse, passion fruit gel, pineapple sorbet dessert over the avocado one. I guess we actually really enjoyed the different types of bread with salted, rosemary and olive butter most...
Written January 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Guest,
Thank you for taking the time to review your stay.
We appreciate your feedback as it helps us to highlight areas for improvement, and we regret you did not let us know of the time about your concerns as we are always ready to help improve your dining experience with us. We are very sorry that you felt that our service did not meet the high standards we are known for and regret any inconvenience. Be sure that we will be reviewing this with our restaurant team.
We look forward to welcoming you again.
Best wishes for 2022,
Monica Subirats, General Manager
Written January 11, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SabrinaZyra
Barcelona229 contributions
Nov 2020 • couples
We love hunting down Barcelona’s Michelin restaurant tasting menus, that now includes Oria. Fantastic ambience. The staff was amazing, covid measures practiced.
We opted for the surprise chef’s tasting menu and glad we did. Each of the 8 dishes were beautifully crafted, each colourful ingredient carefully thought of that results in an explosion of tastes. We added (optional)black truffle (+€15 per dish per person) on the risotto dish and made it even more delicious. We paired the dishes with a bottle of light red wine that perfectly complimented every dish. It was a heavenly lunch experience on a rainy Saturday.
Written November 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-cmanager
Dear Sabrina,
Thank you for this very positive feedback.
We are so pleased to know that you had a wonderful dining experience and appreciate your mention of the high-quality service we strive to deliver. We will not hesitate to pass on your compliments to our chef!
We hope to see you again on future occasions.
Kind regards,
Maria Sainz, F & B Manager
Written November 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Claire
San Francisco45 contributions
Jul 2022 • couples
I am an executive chef in San Francisco and my husband and I came to Oria for lunch. We travel quite a bit (often based around food) and we both agreed this was one of the better tasting menus we’ve had anywhere. We had around 18 dishes/small bites and every dish was good, more than a handful were exceptional, and the wine pairings were incredible (all local). They showcased local products in an elevated way without sacrificing flavor, the service was highly attentive without being invasive and we felt the price was reasonable for the quality of the dishes and ingredients. I’ve often been disappointed or felt ripped off at Michelin starred restaurants, but at Oria we left feeling that it really was worth the star and price tag. I question the previous negative reviews - we usually have quite high standards for meals and this was wonderful from beginning to end.
Written July 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Claire,
Thank you for your positive feedback.
We are delighted to hear of your positive experience. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold the high standards of quality we set ourselves.
We look forward to seeing you again.
Best wishes,
Monica Subirats, General Manager
Written July 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christopher r
48 contributions
Mar 2022 • couples
After eating in Lasarte restaurant which is the same owners of Oria we wanted to try this 1 star Michelin restaurant and we were extremely happy with the 5 course meal that we chose. We started with a nice champagne and spoke with the sommelier whose knowledge of wine was amazing. Their wine list was quite impressive and they have a good selection of French ones at decent prices. From the amuse bouche to dessert the portions were just right and everytime u try their dishes u will remember it with good flavor and served very hot. The only downside was the wait time in between the next plate. The chef even said hello and acknowledge that wait was a bit long. I would defitely go back to Oria or lastre restaurant for sure. Job well done
Written March 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Christopher,
Thank you for sharing this lovely feedback.
Our entire team is delighted that you had such a wonderful experience with us. We do our best to ensure the satisfaction of our customers, so it is rewarding to know that our fine cuisine met all your expectations. We will pass on your compliments to our sommelier and our team, they will be delighted to know they helped you make the most of your visit. Additionally, we have taken on board your feedback concerning our service speed and will be using this to improve.
We are already looking forward to your next visit.
Best wishes,
Monica Subirats, General Manager
Written April 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kristen G
Montreal52 contributions
Sep 2022 • none
I’ll premise by saying that the michelin dining experience is not only about the food, but also strongly influenced by the service and on this front Oria failed abysmally. Upon being seated we asked for a glass of cava to start and for descriptions of each, our server brought the sommelier who came back with only one bottle and proceeded to fill our glasses without proposing the options or describing the wine. And not only that he spilled some (luckily white wine) onto the table, not a big deal but not worthy a michelin…
As for our server himself, Abdul was both distant and unprofessional. When it came to describing the plates he was mechanical in listing the ingredients while pointing to them and nearly touching the food each time. Otherwise we would see him prancing around the restaurant and laughing with his colleagues instead of being there to ensure all was going well. For example we had to ask for water refills instead of him spotting this… Most of the rest of the staff was just as unprofessional with things as simple as one of our plates nearly going to the wrong table! Only Judith redeemed the experience as she spotted and corrected some of the others mistakes, but got a misogynist vibe from the way the rest of the staff treated her.
Now in terms of food it was maybe slightly above average, but again certainly not worthy of the others we have been too. It actually started out strong with interesting amuse-bouche and one of the best scallops we’ve had. But as the dishes moved on they slowly went downhill. The ravioli dish had undercooked pasta, the lamb was bland and overall nothing that couldn’t be beaten by a restaurant at a quarter of the price.
So I really don’t get how Oria deserved it’s one Michelin star. I get that the chef has 12 total, so I’m sure some are worthy, but here i think it’s purely the chef’s name that made it get it. Do yourself a favor and do NOT reserve here and instead go to the multitude of better restaurants in the city.
Written September 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Kristen,
Thank you for taking the time to leave a review.
While we are pleased to receive your kind comments about the team member mentioned, we deeply regret to hear your experience did not meet your expectations.
We apologise you felt that our service did not meet the high standards we are known for and regret any inconvenience. Nonetheless, your observations will be used to continue training our team members.
We wish you had informed us of any concerns during your visit so we could resolve them promptly, however, please rest assured we have taken good note of your comments and will be addressing them with our chef.
It would be a pleasure to welcome you back for an improved experience.
Best regards,
Monica Subirats, General Manager
Written October 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravellerMan72
Oslo1617 contributions
Apr 2022 • none
As Lasarte restaurant next door was closed, we made reservation at Oria.
The interior design is quite smiliar and the appearance of the staff as well.
On both side-walls, the restaurant has long sofas, so that one person is always facing the wall. There was no menu card, so it is difficult to follow the progress of the meal and when the waiter is presenting and explaining the food, many don't speak sufficient English and it is muffled by the mask.
It seems like they prefer slow-cooked food but we had an ox tale that was like eating rubber and that we had to send out. It was cold and very fatty!
None of the dishes that we had were close to warm, only slightly luke warm.
The olive oil was not refilled when empty.
What is it about all Michellin restaurants that you can spend several hundred Euros on a lunch and they still will charge you for two single coffees!
We look forward to trying another Michellin restaurant next time in Barcelona, Sorry!
Written April 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Guest,
Thank you for your feedback.
We are very sorry that the service did not meet the high standards we are known for and sincerely regret any inconvenience. Rest assured that your feedback will be addressed with our managers and chefs for information and review.
We would have hoped that you would have informed us of your experience during your visit so that we could have resolved the issues raised in a satisfying manner.
We hope to welcome you back for an improved experience in the future.
Kind regards,
Monica Subirats, General Manager
Written April 23, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lgoncalves
Aventura330 contributions
Jun 2021 • solo
I had great dinner at Oria. The tasting menu (€65) was delicious from the appetizer to dessert. All dishes were very tasty, beautifully presented and service outstanding. I highly recommend this one star Michelin restaurant
Written June 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Igon,
Thank you for your review and kind recommendation.
It is rewarding to know that our innovative dishes and professional service exceeded your expectation and will not hesitate to pass on your compliments to our team.
It would be a pleasure to welcome you on a future occasion.
Kind regards,
Monica Subirats, General Manager
Written June 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kimberley L
West Bridgford97 contributions
Feb 2023 • solo
I don’t like to leave bad reviews but don’t feel I have a choice. I was trying to be open minded as this was my first Michelin star experience outside of the UK, where I have visited several.
This is the worst service I’ve ever had in a Michelin star restaurant and don’t even think it was passable for a fancy restaurant at all.
Food was ok but a bit too rich for my liking and I feel like the ingredients of caviar and foie gras should be explicit on the menu as I do not wish to eat them for ethical reasons. Overall underwhelming other than the desserts and petit fours which were excellent, along with the bread and butter.
The meal would’ve been much more enjoyable if the ambience and service was at the level I’d except.
Upon my arrival I was asked to take a seat in bar. Was not offered a drink. When it got to 15 mins after my reservation (I’d been there 25 mins at that point) I had to flag someone down who then took me to my table. Wasn’t offered a wine list. I had a glass of wine that I had to just ask him to recommend for me. Don’t appear to do drinks other than wine. I then had a bottle of cava. After them topping my glass up once, they removed it from the table and I had to ask them to bring my drink back. Did not top my water up often enough. Would’ve preferred to have it left on the table so I can do it myself. Shouldn’t be sat there without a drink for so long in a Michelin star restaurant.
Staff seemed disinterested and had no warmth about them. Tried to overcharge me on the bill and didn’t seem happy about me pointing it out.
My most expensive Michelin star meal to date, and by far my worst experience .
Written February 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Kimberley,
Thank you for taking the time to share your experience with us.
While we are pleased you enjoyed our desserts, we are very sorry to hear that your experience in our restaurant was not entirely to your expectations.
We endeavour to make sure all our clients are satisfied when they leave our establishment and we regret this was not the case for you. Rest assured we have taken good note of all of your comments and will be addressing them with our team.
We do hope to have the opportunity to welcome you back in the future.
Best regards,
Monica Subirats, General Manager
Written February 5, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kees v
Purmerend40 contributions
Mar 2022 • family
We enjoyed a family dinner at March 12th 2022 with 8 persons. Our parents invited us for a weekend Barca and a dinner in restaurant Oria.
The design and atmosphere is great, the connection with the Monument hotel is very nice and impressive.
The food was very good and tasteful but mis a bit of spectacle; something exiting to break te standard. The coffee quality at the end was under standard (the sweets were great by the way) but the coffee was not (waterish). You expect a strong and digestive one…
We were disappointed in the service. The English was weak, it was formal but there was nothing beside “enjoy”, the explanation of the dish (too fast due to the language) and did you enjoy… no connection with the table. The sommelier (Antonio) was very weak, unfriendly, we need to ask for explanation of the wine (but told he was too busy), wine was too late (dish first) and the explanations were very limited… (why did he choose this one combination with the dish?).
We made it as a group a night to remember but expected it more from a Michelin star restaurant…especially in service. Hire more entertaining and international focussed staff.
Kees van Wezel
Written March 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear Kees,
Thank you for sharing this lovely feedback.
We are thrilled to receive a detailed review of your dining experience with us. Feedback like this helps us to identify our strengths and areas of improvement. Our chef and all the team will find your compliments very rewarding as we hope all our clients leave us with this same sensation. We are very sorry that you felt that our service did not meet the high standards we are known for and regret any inconvenience. Be sure that we will be reviewing this with our restaurant team. Additionally, we have taken on board your feedback concerning our drinks service and will be using this to improve.
We are already looking forward to your next visit.
Best wishes,
Monica Subirats, General Manager
Written April 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DavidMDC
632 contributions
Apr 2022 • couples
What a memorable dinner .
I must say that the ambiance is not to my liking since the restaurant shares the space with the hotel’s bar .
Despite being disappointed with the vibe the food was too good to give less than 5 stars .
One can choose from a selection of 3 menus and they are very accommodating with special requests .
Timing, temperature and flavors were absolutely perfect. The chef and his brigade simply showcased the best of the region and we felt privileged to be there .
After a horrible experience at the 2 michelin stars Enoteca Paco Perez at the Art Hotel , I was happy to see that a fine dinning experience can be beautifully delivered at this restaurant at the Monumental.
I would highly recommend this place .
Written April 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear David,
Thank you for this positive review.
It is rewarding to know you enjoyed your meal. We will not hesitate to pass your compliments to our chef and the rest of the team. Rest assured that we have taken your comments into account, it is feedback like this that we learn from and use to improve.
It would be a pleasure to have you return on a future occasion.
Kind regards,
Monica Subirats, General Manager
Written April 23, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P T
London13 contributions
Jun 2022 • none
Comparing the two Michelin restaurants we went to in Barcelona in two consecutive days, Oria is a big let down. First of all, the price went up from when I made my reservation and was told blankly yes they raised the price. Though they charged the old price when we were presented the bill in the end, I would appreciate it if the staff could tell us that they would honour the old price as a kind gesture. They have forgotten to deduct €180 I paid at the time of booking, so I almost paid double if I didn't check the bill. My daughter was given the wrong desert though they changed to what was ordered. The four of us tried 3 different main courses. Not particularly impressed. Customer service can definitely be much better.
Written July 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manager
Dear customer,
Thank you for taking the time to review your experience.
We strive to provide a quality service for all our customers, unfortunately, it seems that we were not able to meet all your expectations and are very sorry. We endeavour to make sure all our clients are satisfied when they leave our establishment and we regret this was not the case for you. Rest assured we have taken good note of all of your comments and will be addressing them with our team.
We hope to welcome you back for an improved experience.
Kind regards,
Monica Subirats, General Manager
Written July 6, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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