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C$229
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C$220
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About
4.0
#188 of 506 hotels in New York City
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A full-service hotel near Grand Central Station in New York City, the 300-room Westgate New York Grand Central is located near Grand Central Terminal, ideally within the historic Tudor City neighborhood within Midtown East Manhattan. Guests enjoy easy access to a variety of iconic New York City locales such as the Empire State Building, Times Square, Grand Central Station, United Nations, Rockefeller Center, Chrysler Building and New York Public Library. A historical landmark recognized by Historic Hotels of America, Westgate New York Grand Central features an onsite bar and eatery, Tudor City Tavern, as well as a Business Center, 24-hour Fitness Center and valet parking. As the premier, iconic historical hotel in Midtown East, this hotel services a range of business/diplomatic travelers from the United Nations and UNGA annual events, as well as corporate business guests to and from the Tri-State area, with just the right amount of comfortable leisure focus and classical amenities to p
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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime spot, Westgate New York Grand Central garners high marks for its cleanliness and stylish atmosphere, with guests frequently complimenting the meticulous upkeep and modern decor. The friendly and professional hotel staff often receive accolades, although there have been occasional service hiccups.
While the rooms are generally found to be comfortable and well-appointed, critics point to the dated furnishings and noise penetration as minor setbacks. Despite its commendable location near attractions and dining, the added resort fees and underwhelming amenities like WiFi lead some guests to question the value proposition.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Underwhelming
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I booked a room here through last minute.com and I was pleasantly surprised with it! Staff very friendly and room (signature queen) was clearly newly refurbished, with dual aspect windows, amazingly comfy bed, flatscreen TV and a lovely large bathroom. Location was also great, under 5 min walk from grand central with a 24hr shop 1 block away, and about 20 min walk from Times Square. Check in and check out both very speedy - there was a $50 refundable damage deposit I wasnt aware of but this wasnt too much of an issue. Special mention to Kevin on check out, very accommodating and helpful. Breakfast was also great, although quite pricey ($35) for what was on offer. The only things that make this hotel lose a star was that the room I was in (1302) seemed to have absolutely no soundproofing from the room next door. I was woken up both nights at about 2am, as even though the people next door were talking in normal voices (not shouting), it felt like they were in the same room...! Also worth bearing in mind that at the moment (Feb 2020) they have building works on downstairs, on the 13th floor this didnt affect me much but nod may be more of an issue if on lower floors. Will definitely consider staying here again if I visit NYC again!
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestgateGuestRels, Guest Relations Manager at Westgate New York Grand Central
Responded Feb 27, 2020
Issy, Thank you very much for your feedback. We are glad to know that you enjoyed your vacation here with us and hope we will see you back soon. Regards, Lulu
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We traveled as two couples celebrating a joint birthday from Ireland. Had a lovely welcome from jose on arrival,check in was smooth and quick. Hotel is in a great location, 5mins walk to grand central,20mins walk to Times Square or 5mins in a taxi, costing 6 dollars. Better walking as you go by Bryant park great in December for ice skating and little stalls. Hotel was exactly what we were looking, we had a great nights sleep, walls a little thin could hear people next door. But over all room was warm,comfortable and very welcoming like all the staff. Will definitely will return to stay here. A very special thanks chapik he fixed us up with a great transfer to the airport at the 11th hour as I had booked transportation for the wrong date, we thank you again. Merry Christmas to all the staff.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestgateGuestRels, Guest Relations Manager at Westgate New York Grand Central
Responded Jan 8, 2020
Andy, thank you for your review of Westgate New York Grand Central. We are thrilled to know that you enjoyed so many aspects of your vacation with us. We are honored to have had the chance to serve you and look forward to your future visits. Regards, Sam
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After months of looking and panic at the constant reference to how small NYC hotel rooms are we decided to book the Westgate, it’s clean modern formally the “Tudor”. It has had a nice facelift, things you need to know “free wifi” this can cost you in NYC so good to be free also 24hr prior free cancel so with pandemic it’s good to have this option. The hotel Is about 500m from Grand Central so perfect for access across tele city, $5.50 gets you out and back to most areas with minimal issues. It’s a 20-25 minute walk to Time Square, Broadway, the Chrysler building is about 400m away 20 Mins to Rockafella so near most places,. The room 1616 was spacious big floor space closet (wardrobe) and average bathroom, hot water took a few minutes to build up and maintenance sorted it within 5 mins of asking. We’ll worth a stay and we’d use this place again if we came back to NYC.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip:Ask for a high room away from the street as 42nd can be busy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a weeklong stay at this hotel for business. I arrived to discover the entire lobby is a complete disaster area because they are doing major construction. Literally 75% of the advertised gorgeous lobby is completely blocked off by huge construction walls. This also means there is a nonstop construction noise, which I could hear through the floor of my fourth floor room during the daytime.
In addition, the entire hotel and everything inside of it is run down and dilapidated. Truly it seems like every single object, piece of furniture, wall… Everything!… Is worn down. The quality of the furnishings and decor is on par with a Motel 6. See my attached photos for evidence… Wallpaper was peeling and ripped, paint jobs were scratched and chipping, the mirror had a giant crack in the corner, the toilet was peeling… We paid nearly $1200 for our stay and it felt like we were living in an abandoned building.
Also, skip the $32 breakfast buffet. It was disgusting and I should’ve just walked away as soon as I saw it Require that you walk through a dingy dirty hallway to get to it. The contents were more or less what you would get at a free continental breakfast at budget Motel. The eggs were runny, the sausage was cold, the juice is in cans in a bucket of ice, the pancakes are clearly prepackaged and not made fresh. It was revolting and a rip orf.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestgateGuestRels, Guest Relations Manager at Westgate New York Grand Central
Responded Feb 10, 2020
Thank you for your review of Westgate New York Grand Central. We regret to hear that your stay was anything less than exceptional. We do hope that any issues with your room accommodations were brought to the attention of our staff so we could try to address this for you. We take your concerns seriously and will be sharing them with our management team. We hope we will have the opportunity to welcome you back during a future visit. Regards, Trina
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I had a very good stay here, though I am very low key when it comes to traveling. I really just used the room to watch TV and sleep.
The room was clean, bed comfy, and check in was friendly and fast. I like that there is a restaurant directly across the street and you really can't beat the location.
Overall, it had a very low rate for my company and I would stay again.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:14th floor was very nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestgateGuestRels, Guest Relations Manager at Westgate New York Grand Central
Responded Jan 21, 2020
Thank you for choosing to stay with us at Westgate New York Grand Central. We are glad you enjoyed a comfortable stay with us, and we look forward to your future visits. Regards, Sam
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Beautiful hotel near Grand Central Station . As soon as my husband and I arrived the doorman came to help with our suitcases . Such a warm and friendly welcome at the reception too . Our room had a queen sized bed , well lite , mirrors , and toiletries and wooden floor . Spotlessly clean room and had the best nights sleep in a long time after a long journey from the UK . Lovely hot shower over the bath and cosy towels and dressing gown . Beautiful decorated and lovely bar area . Also there are snacks for you to purchase for breakfast as room only . My only negative is the additional daily charges that are mandatory and unexpected in NYC !! Here in the UK the rate you make on booking is the total cost unless you ask for additional extras . The £30 dollars per day should be on the room rate so you don’t have any unexpected surprises. Other than that I’d definitely stay here again .
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Be prepared for additional daily travel tax rate !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Jensen, Marketing at Westgate New York Grand Central
Responded Jan 13, 2023
Good Afternoon, Thank you for your comments! We are thrilled that you had a great stay with us at the Westgate New York Grand Central. Making memorable stay experiences with our valued guests is what we do best! We hope you will stay with us again soon. Best Regards, Social Media Support
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This hotel was completely overhauled this year and the rooms are all completely remodeled and brand new inside. I stayed here for a few days and here are some pros and cons.
Pros: location is great, it's near Grand Central and in a non-touristy more quiet area of midtown east, the hotel has a beautiful lobby and the staff are friendly and hospitable, the room (while small but typical for midtown room sizes) had tons of storage space, a good bed, beautiful new wood floors, and a lovely bathroom. Also, the windows are all double paned so I barely heard any outside noise at all. It was also extremely clean and there is a kiosk in the lobby that sells food and Starbucks in the morning which is nice.
Cons: It's a very, very old beautiful hotel (I believe this used to be the Hotel Tudor) and every room has a doorbell which is quaint and cute however my room's bell had a malfunction and it would ring at random times at night and in the morning which was disconcerting (thought it was a weird other guest until it rang incessantly and I pulled the door open while it was ringing to see no one there, so either it's the weirdest ghost encounter I experienced or there was a technical malfunction, you decide). Additionally, the air conditioning while great had an issue with the compressor where it would cycle off and literally make a loud slamming noise. Between the slamming and the doorbell issue, it was comically bad for a few nights but this could have been an isolated room issue.
All in all, it's a lovely hotel and the overhaul is gorgeous and the location is great for people wanting to avoid the insanity of the Times Square hotel area.
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Date of stay: September 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, Owner at Westgate New York Grand Central
Responded Nov 5, 2021
Thank you for your review! We're glad that you enjoyed your time with us in Midtown East at Westgate New York Grand Central, and especially that you enjoyed our ideal location. We appreciate you sharing your concerns as we will make sure to reach out to our management to further look into this. We hope to have another opportunity to go beyond all our expectations. Thank you and have a wonderful day!
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Would definitely recommend! Location was walking distance (10 minute) down the street from Grand Central Terminal, 20 minutes walk to Bryant Park, 30 minutes walk to Time Square. Plenty of sights to take in on the way. We felt in a safe area and away from all the madness of Time Square. Plenty of wine stores, CVS, Dunkin’s and stores all around and nearby.
Rooms were all tastefully decorated in a modern design and had all toiletries supplied. Large flat screen tv. The beds were amazing!! So soft and comfortable, best beds I’ve slept in for a while… 2 blinds on windows so you have blackout. No noise from outside although very close proximity to other hotel room windows and close by apartment block, which is usual in New York, rooms were on the bigger size for New York. Ice bucket in room and ice machine on floors 8 and 14. Tea and coffee machine in room and free bottles of water whenever you wanted it. The resort tax for 4 nights was $160 non refundable and the security deposit is $100 refundable, make sure you’re prepared for this on check in. We didn’t have breakfast although we saw that breakfast was takeaway in a bag with coffee, so can’t comment on that. They let kids stay free in the bedding with the adults, no rollaways available, we had a Queen bed which was massive and plenty of room for 2 adults and 1 10 year old. Showers were powerful. Whole hotel is spotless. Special mention to our maid who cleaned 1215 and 1221, she was top notch and very attentive.
The thing that sets this hotel aside from all others is the staff, all staff were very friendly and welcoming and would go above and beyond to make your stay more enjoyable. Any request was never too much for them…. They always had a smile! The reception staff, bar staff, cleaners all very friendly. Special mention to Freddie the Bell Captain and Luis the doorman nothing was ever too much for them….. proper New Yorkers and assets to the hotel. I think if Freddie would’ve been able to drop us back to JFK he would’ve! We felt at home at the Westgate Grand Central and wouldn’t hesitate to stay again next time I am lucky enough to be in New York. 🗽🇺🇸
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It surpassed my expectations! Beautiful decor with a vintage touches - like the room doorbell! We were greeted by Jose, the doorman who made our stay even more pleasant. The front desk service was efficient, housekeeping on point, and the room, although small square footage wise, had tons of storage and was surprisingly comfortable for two people. This will become my spot when in NYC!! Only hope the price continues to be affordable. A HUGE shoutout to Jose (doorman) + Freddie (bellman) who were so attentive + welcoming. They went above + beyond to make sure we had everything we needed - super duo!!
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, Owner at Westgate New York Grand Central
Responded Nov 17, 2021
Thank you for your kind rating! We're so happy you enjoyed your time with us in Murray Hill at Westgate New York Grand Central, and especially that you enjoyed the service provided by our staff. We look forward to hosting you again in the future for another stay at our Midtown NYC hotel. Thank you and have a great day!
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The artsy, boutique furnishings were hard to miss as I checked in. The reception staff was friendly and efficient. They required a $100 credit card deposit which, I was told, would be reversed at check-out, given there are no incidentals.
Seamless. The 10th floor was quiet. My Luxe Queen room, though lacking in square footage, was so charming otherwise. Well appointed with fresh linens and aromatic toiletries, the icing on the cake was locating #friends on television. In the famous words of Chandler Bing, “could I be any…?” The tidy, brightly lit bathroom, room darkening shades, comfortable bed, and the vintage-modern decor made for a cozy nook to grab solid sleep after dancing the night away.
I asked reception about bottled water. As per my reservation, I was privy to two (2) complimentary bottles. This was great because there weren’t stores nearby open late. Maybe in this neighborhood, gone are the days of the city that never sleeps.
The coffee in the room was weak and the coffee machine was ancient. No worries, the lobby market had #starbucks.
Last but certainly not least, what a bummer, the lobby and market closed unusually early for NYC. I was looking forward to a cocktail or two with my family at the end of the evening. Perhaps, the recovery post-pandemic is ongoing. #essentialworkers
I cannot wait to return and enjoy an extended stay at the Westgate New York Grand Central!!
Happy travels.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westgate Resorts, Owner at Westgate New York Grand Central
Responded Mar 13, 2023
We would like to thank you for taking the time to share your experience at the Westgate New York Grand Central. It is certainly gratifying any time we receive a review that lets us know that we are achieving our goal of providing fantastic service to our guests. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Kind Regards, Social Media Support
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There are more places to choose from in the New York City area.
PRICE RANGE
C$335 - C$483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton manhattan east hotel new york city, tudor hotel united nations, crowne plaza united nations, tudor hotel new york city
FORMERLY KNOWN AS
Westgate New York City
LOCATION
United StatesNew YorkNew York CityTudor City / Midtown East / Manhattan
NUMBER OF ROOMS
300
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Westgate New York Grand Central?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.5 km), World Trade Center Memorial Foundation (5.4 km), and Governors Island National Monument (7.8 km).
