All You Need to Know About the Salon
at Ocean Coral & Turquesa
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Salon review highlights
... $85 usd or £60 . When I said this was higher than London salon prices she shrugged and said you are tourists. We were...
... Perhaps their massages, facials, etc are better, but the salon is not good. Staff is friendly though! I enjoyed this...
... received better service for $20 at our local shopping mall salon at home. Needless to say, we will not return to this resort...
Most popular question about the salon
Has anyone used the Hair Salon.
Answer from Cicnyc
Oct 2016 |
Featured salon amenities
See all salon amenities (6)
Reviews that mention salon
Write a reviewA bit of a rocky start where we were given a ground floor room that was dark and smelt of damp in block 5.We were then given a room on the second floor of block 10 and it was lovely.
Very clean.
Food was very nice with great choices. Something for every one.
We enjoyed all of the restaurants especially the Blue Moon
The entertainment team worked so hard.
A brilliant holiday with family. My only critisim was the spa. My sister and I wanted a wash and blow dry for an evening out and we were told by the girl on the spa reception the cost would be either $85 usd or £60 . When I said this was higher than London salon prices she shrugged and said you are tourists. We were disgusted.
This was the only flaw in an otherwise perfect holiday.
Very clean.
Food was very nice with great choices. Something for every one.
We enjoyed all of the restaurants especially the Blue Moon
The entertainment team worked so hard.
A brilliant holiday with family. My only critisim was the spa. My sister and I wanted a wash and blow dry for an evening out and we were told by the girl on the spa reception the cost would be either $85 usd or £60 . When I said this was higher than London salon prices she shrugged and said you are tourists. We were disgusted.
This was the only flaw in an otherwise perfect holiday.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ocean H, Gerente at Ocean Coral & Turquesa
Responded Nov 19, 2018
We want to thank you for taking the time to post your review at this site. It is good to learn that overall, you had a great experience during your stay. We really appreciate your comments and observations, which we can work with in order to continue to improve our facilities and services day by day. We are very happy to read that despite the minor details, your stay with us was satisfactory. Thank you for choosing our resort and for taking the time to share your comments, we hope to host you again soon. Warm regards, The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best part about this trip was the service from (most of) the staff. Everyone there seemed to genuinely enjoy their jobs and go out of their way to make sure you were having a nice time. While there are a few areas for improvement, the resort is overall quite nice. A friend that I was with got hit on quite aggressively by one of the activity people which was completely inappropriate, but other than that, we enjoyed everyone we met there.
Rooms:
Our room was nicely furnished. We had an "ocean view" suite which looked directly into the children's pool area. Since we didn't spend too much time in the room, no one seemed to care. We hoped to use the sofa sleeper since we had three friends in a 2-bed room, but that was impossible since the sofa bed was dirty and broken.
Common areas/grounds:
Generally very nice grounds and common space. There are beautiful walkways through tropical gardens on each side of the hotel. The lobby is showing its age (worn furniture, some tattered fabrics, etc) and could use some freshening up, but it is very open and airy, which is wonderful. The gift shop is horrifically overpriced but does have a nice selection of items. Watch out for slippery floors/walkways and huge puddles of standing water when it rains.
Food/drink:
The food options for dinner were very good. The best restaurant we tried was Blue Moon and the least impressive was the hibachi. Breakfast and lunch options are pretty well limited to buffet. While the food selection is nice and there are many options, it does get a bit tedious day after day after day to eat in the same place with the same stuff (we even were sat at the same table twice in one day, which made the whole experience seem oddly institutional). Drinks lack consistency -- sometimes they are great and sometimes not, but it pretty much balances out at the end of the day. We did have trouble finding good coffee that didn't taste watered down (and blended coffee drinks in the shop are basically coffee flavored sugar water). All inclusive wine is terrible (your options are "red" or "white", both of which are on tap). Expect to pay about $40 for a decent bottle with your dinner, which is reasonable, in my opinion.
Pools:
I'm not huge on a "party pool" atmosphere, and I think there is a nice balance between having activities available and having quiet areas in the pool. I was able to read and relax and even the non-main pools had great poolside drink service.
Beach:
This was the most disappointing thing. From reading other tripadvisor reviews, I could tell that the beach would be hit or miss. The first day we were there didn't seem too bad, but upon further examination, it was pretty gross. This isn't the resort's fault, but if you are a big beach person (I am) than you won't like this one. The sand is OK right near the resort, but the water was just too gross to even attempt to go in the ocean. We did walk to town via the beach, but it was so icky we ended up taking a cab back to the hotel ($20 USD) rather than attempt to walk back through the muck, seaweed and dead fish. If you have kids, I would not recommend walking to the town, just spend the money for a cab if you really want to go. (Really, though, almost all the knickknacks you can buy in Puerto Morelos are available in the resort gift shop at slightly higher prices, but...when you factor in a $40 cab ride for a 4 mile round-trip journey, it's probably a wash anyway).
Spa:
There was hardly anyone using the spa, and it was clear to see why. We had nail services and they were literally the worst/most expensive nail treatments I've ever had. I didn't have high expectations, but I would not recommend using the spa. Perhaps their massages, facials, etc are better, but the salon is not good. Staff is friendly though!
I enjoyed this trip and was very happy we chose this resort. Have reasonable expectations and you will have a great time.
Rooms:
Our room was nicely furnished. We had an "ocean view" suite which looked directly into the children's pool area. Since we didn't spend too much time in the room, no one seemed to care. We hoped to use the sofa sleeper since we had three friends in a 2-bed room, but that was impossible since the sofa bed was dirty and broken.
Common areas/grounds:
Generally very nice grounds and common space. There are beautiful walkways through tropical gardens on each side of the hotel. The lobby is showing its age (worn furniture, some tattered fabrics, etc) and could use some freshening up, but it is very open and airy, which is wonderful. The gift shop is horrifically overpriced but does have a nice selection of items. Watch out for slippery floors/walkways and huge puddles of standing water when it rains.
Food/drink:
The food options for dinner were very good. The best restaurant we tried was Blue Moon and the least impressive was the hibachi. Breakfast and lunch options are pretty well limited to buffet. While the food selection is nice and there are many options, it does get a bit tedious day after day after day to eat in the same place with the same stuff (we even were sat at the same table twice in one day, which made the whole experience seem oddly institutional). Drinks lack consistency -- sometimes they are great and sometimes not, but it pretty much balances out at the end of the day. We did have trouble finding good coffee that didn't taste watered down (and blended coffee drinks in the shop are basically coffee flavored sugar water). All inclusive wine is terrible (your options are "red" or "white", both of which are on tap). Expect to pay about $40 for a decent bottle with your dinner, which is reasonable, in my opinion.
Pools:
I'm not huge on a "party pool" atmosphere, and I think there is a nice balance between having activities available and having quiet areas in the pool. I was able to read and relax and even the non-main pools had great poolside drink service.
Beach:
This was the most disappointing thing. From reading other tripadvisor reviews, I could tell that the beach would be hit or miss. The first day we were there didn't seem too bad, but upon further examination, it was pretty gross. This isn't the resort's fault, but if you are a big beach person (I am) than you won't like this one. The sand is OK right near the resort, but the water was just too gross to even attempt to go in the ocean. We did walk to town via the beach, but it was so icky we ended up taking a cab back to the hotel ($20 USD) rather than attempt to walk back through the muck, seaweed and dead fish. If you have kids, I would not recommend walking to the town, just spend the money for a cab if you really want to go. (Really, though, almost all the knickknacks you can buy in Puerto Morelos are available in the resort gift shop at slightly higher prices, but...when you factor in a $40 cab ride for a 4 mile round-trip journey, it's probably a wash anyway).
Spa:
There was hardly anyone using the spa, and it was clear to see why. We had nail services and they were literally the worst/most expensive nail treatments I've ever had. I didn't have high expectations, but I would not recommend using the spa. Perhaps their massages, facials, etc are better, but the salon is not good. Staff is friendly though!
I enjoyed this trip and was very happy we chose this resort. Have reasonable expectations and you will have a great time.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Upon arrival we were hopeful that this resort would be as impressive as the photos we saw online. We were greeted by friendly staff as we exited our shuttle; one of the few positive experiences we had in our 7 days at this property. We met with an H10 premium representative while we waited to check in, who's sole job was to get us to take a timeshare tour; not the way we wanted to begin our vacation. We begrudgingly agreed to take the tour because we were promised many "amenities" and "free upgrades". Check in was a hassle; harassed to take the tour, harassed to pay more and upgrade our experience when we thought we were already getting the best all inclusive experience based on the costs we had already paid. Our room was not ready when we arrived after having waited to check in for almost an hour.
When we finally got to our room it was hot, the room smelled of sewage and the accommodations were lacking seeing as we were in a "privileged" suite.
The restaurants all have the same menu, the buffet is always lacking in selection and quantity, the beverage options are limited and you are expected to pay more for "premium" liquor, wine, beers and even food options. Never before have we had this experience at a resort.
Many days it was late into the afternoon or evening and our room had not been serviced, which caused issues for us preparing for dinner or setting any type of schedule for our convenience and that of the staff.
The timeshare tour was far different than what was explained to us. We did not receive the "amenities" promised to us and what we did receive as far as resort credit was not able to be used in the end. So essentially we didn't get anything out of the three hours + we gave the resort of our day.
The only saving grace of the trip was that the pool was clean, the adults only pool always had friendly staff to attend to your needs and they seemed to genuinely care that you had a good experience. Outside of this staff and a few select others in restaurants, the staff was not helpful, unfriendly and unavailable when you needed them. Room service never answered the phone. The desk was not helpful when you called for service.
Upon checkout we had a horrible experience with an attendant who was not only rude but was unwilling to take the resort credit we were given to apply to our room charges and then argued with us about a "proper signature" on our credit card receipt.
I should add that my massage experience in the spa with Iliana was great. She was wonderful and attentive.
The pedicures that my husband and I had for $80 were terrible. We would have received better service for $20 at our local shopping mall salon at home.
Needless to say, we will not return to this resort under any circumstance, nor will we recommend this resort to anyone. We have stayed at other resorts in the Cancun area that we would highly recommend.
Do your research and trust the reviews of this resort. This is obviously a very "hit or miss" place to stay. Our 7 days here was a huge miss.
When we finally got to our room it was hot, the room smelled of sewage and the accommodations were lacking seeing as we were in a "privileged" suite.
The restaurants all have the same menu, the buffet is always lacking in selection and quantity, the beverage options are limited and you are expected to pay more for "premium" liquor, wine, beers and even food options. Never before have we had this experience at a resort.
Many days it was late into the afternoon or evening and our room had not been serviced, which caused issues for us preparing for dinner or setting any type of schedule for our convenience and that of the staff.
The timeshare tour was far different than what was explained to us. We did not receive the "amenities" promised to us and what we did receive as far as resort credit was not able to be used in the end. So essentially we didn't get anything out of the three hours + we gave the resort of our day.
The only saving grace of the trip was that the pool was clean, the adults only pool always had friendly staff to attend to your needs and they seemed to genuinely care that you had a good experience. Outside of this staff and a few select others in restaurants, the staff was not helpful, unfriendly and unavailable when you needed them. Room service never answered the phone. The desk was not helpful when you called for service.
Upon checkout we had a horrible experience with an attendant who was not only rude but was unwilling to take the resort credit we were given to apply to our room charges and then argued with us about a "proper signature" on our credit card receipt.
I should add that my massage experience in the spa with Iliana was great. She was wonderful and attentive.
The pedicures that my husband and I had for $80 were terrible. We would have received better service for $20 at our local shopping mall salon at home.
Needless to say, we will not return to this resort under any circumstance, nor will we recommend this resort to anyone. We have stayed at other resorts in the Cancun area that we would highly recommend.
Do your research and trust the reviews of this resort. This is obviously a very "hit or miss" place to stay. Our 7 days here was a huge miss.
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Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
Helpful
Response from Ocean Hotels, Director General at Ocean Coral & Turquesa
Responded Dec 10, 2020
Hola estimada staylorr43 En nombre de todo nuestro personal le queremos antes que nada agradecer por su reciente visita a esta su casa. Agradecemos el tiempo que se permite en compartirnos sus impresiones mediante esta via. Lamentamos los comentarios que amablemente nos expresa en la misma. Le podemos asegurar que los gerentes involucrados en las situaciones que nos menciona están al tanto y trabajando en planes de acción para evitar a la brevedad nuestros futuros clientes puedan percibir los mismo. Una vez mas muchas gracias.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was our first time at this resort, our cousin was getting married.
The closeness to the airport is really nice, you can get a taxi or shuttle and be at the resort in 20 real minutes. If you're stuck in a shuttle bus, it would still be one of the first stops.
Check in was easy, fruit juice was a lovely treat in the April heat. Our porter took our big luggage and gave us a brief guide to our room. He told us our elevator was one of the only working ones on site (we did see repair folk during our stay).
There was your concierge to introduce you to the hotel and put the idea of their not-timeshare package presentation in your brain. He was not pushy, which was nice. Our check-in package came with info about the resort, the Expedia rep gave info about packages, there were coupons to the hotel gift shop, a handy English/Spanish translation guide.
We had planned to not do any tours this trip, so did not visit the Expedia rep. We did walk the beach to Puerto Morelos though. It's about a 10km round trip on soft/hard sand. There is a clothing optional resort along that route, with security by the last pier (dark brown) so don't be surprised. The walk was pleasant enough, we were lucky to have a great breeze. The three piers you pass offer the only seating (besides sand), there wasn't much in the way of non-resort business to stop at.
There are 4 pools, and like most resorts people claim a chair early. The quietest ones were the two outer ones, depending on how many kids were at the Daisy pool. We stayed away from the 'party' pool and the 'activity' pool because that's not our scene. Don't let the Privilege/Premium flags dissuade you from using that pool. The Crepe place there was fantastic.
The covered boardwalks was also nice to offer a lot of shade while traversing the resort. We opted to take the not-a-timeshare presentation and were impressed by what they offered but was not happy with the not keeping to the 60 minute timeline offered. Ours was about 2 hours. There are free gifts for taking the presentation and I opted for the massage at the resort spa.
Doris was great for the massage. The atmosphere was dimly lit but very spa-tactic. The best cold tea is found there. I tried out the salon to tame my curls and was a little in shock at the cost (which I foolishly didn't ask for ahead of time). My hair looked great, it was exactly what I asked for.
Mikes was the all day coffee bar and that's where you could find books to read. I saw Spanish & English represented but didn't look at all of them. Head here for an any time cold/hot no-boozy beverage. Cup size is small but there's nothing stopping you from going back.
Route 66 was the American BBQ restaurant. It was the open til 2am spot where most of the other spots closed by 11pm. If you can, try out Sensai (book reservation between 11-11:30 daily), diner anticipation makes it more fun.
There is a Pokémon Gym & 2 pokestops on resort, it was great to pickup one of the region specific Pokémon. Wifi could be spotty but it usually reached the room.
I read lots of complaints about the seaweed washed ashore. Those people need to get over themselves. There are several signs posted along the beach explaining that it's what nature is doing. They clear the seaweed on a frequent basis. It's soft to walk on.
The closeness to the airport is really nice, you can get a taxi or shuttle and be at the resort in 20 real minutes. If you're stuck in a shuttle bus, it would still be one of the first stops.
Check in was easy, fruit juice was a lovely treat in the April heat. Our porter took our big luggage and gave us a brief guide to our room. He told us our elevator was one of the only working ones on site (we did see repair folk during our stay).
There was your concierge to introduce you to the hotel and put the idea of their not-timeshare package presentation in your brain. He was not pushy, which was nice. Our check-in package came with info about the resort, the Expedia rep gave info about packages, there were coupons to the hotel gift shop, a handy English/Spanish translation guide.
We had planned to not do any tours this trip, so did not visit the Expedia rep. We did walk the beach to Puerto Morelos though. It's about a 10km round trip on soft/hard sand. There is a clothing optional resort along that route, with security by the last pier (dark brown) so don't be surprised. The walk was pleasant enough, we were lucky to have a great breeze. The three piers you pass offer the only seating (besides sand), there wasn't much in the way of non-resort business to stop at.
There are 4 pools, and like most resorts people claim a chair early. The quietest ones were the two outer ones, depending on how many kids were at the Daisy pool. We stayed away from the 'party' pool and the 'activity' pool because that's not our scene. Don't let the Privilege/Premium flags dissuade you from using that pool. The Crepe place there was fantastic.
The covered boardwalks was also nice to offer a lot of shade while traversing the resort. We opted to take the not-a-timeshare presentation and were impressed by what they offered but was not happy with the not keeping to the 60 minute timeline offered. Ours was about 2 hours. There are free gifts for taking the presentation and I opted for the massage at the resort spa.
Doris was great for the massage. The atmosphere was dimly lit but very spa-tactic. The best cold tea is found there. I tried out the salon to tame my curls and was a little in shock at the cost (which I foolishly didn't ask for ahead of time). My hair looked great, it was exactly what I asked for.
Mikes was the all day coffee bar and that's where you could find books to read. I saw Spanish & English represented but didn't look at all of them. Head here for an any time cold/hot no-boozy beverage. Cup size is small but there's nothing stopping you from going back.
Route 66 was the American BBQ restaurant. It was the open til 2am spot where most of the other spots closed by 11pm. If you can, try out Sensai (book reservation between 11-11:30 daily), diner anticipation makes it more fun.
There is a Pokémon Gym & 2 pokestops on resort, it was great to pickup one of the region specific Pokémon. Wifi could be spotty but it usually reached the room.
I read lots of complaints about the seaweed washed ashore. Those people need to get over themselves. There are several signs posted along the beach explaining that it's what nature is doing. They clear the seaweed on a frequent basis. It's soft to walk on.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed at the OCT for my wedding in June 2014. This resort was the perfect choice for our wedding celebration and I couldn't have asked for anything more... well, the weather could have been nicer. But that's beyond anyone's control so I can't complain. The resort itself was beautiful and clean. I was very impressed with my room, it was spacious and as the bride and groom we were upgraded to an ocean view! The wedding coordinator was fantastic and took care of everything! They decorated the ceremony and reception spaces beautifully, and needed little to no instruction from me. All I said to them was "PINK!! You can never add too much pink to my wedding." And they took care of the rest. I brought a few personal decorations for them to set up and they took care of it! I cannot thank Areli enough for all her hard work. She was such a sweetheart! The waiters at my reception were fantastic and took care of all my guests. The food at the resort was decent... I liked the selection of fruit every morning. The coffee wasn't that great. The BBQ (Villa Marina) was my favorite place for lunch and dinner. There were lots of great choices at that restaurant. I also liked the Japanese restaurant, it was a fun show and the food was great! The food at my wedding reception though was by far the best meal of the week. The presentation, service, and taste were all phenomenal!!! I also can't say enough about the resort's salon. They did my hair and makeup and did a wonderful job. Even the expensive salon in my hometown hasn't given me an updo as nice as the one I had for my wedding!
Amazing resort. If anyone is looking to book a destination wedding, look no further!
Amazing resort. If anyone is looking to book a destination wedding, look no further!
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Room Tip: 3rd or 4th floor ocean view will give you a great view!
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from OCT-CustomerService, Manager at Ocean Coral & Turquesa
Responded Jun 28, 2014
Dear Jenna S, We want to express our gratitude for choosing our resort for the celebration of such an important event as your wedding. We are glad to read that all the wedding arrangements went as planned and that we were able to provide you with the wedding of your dreams. Thank you for your kind comments about Areli and the rest of the members of our staff. Be sure that your comments will be shared with them. We also like to thank you for taking the time to share your overall experience with the community. We look forward your visit for your 1st anniversary in this, your home. Kind regards, The Ocean Coral & Turquesa Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Questions & answers about the salon
Answer from Cicnyc
Oct 2016 |
I didn't
1