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Articles for Category Tag - Virgin Media

Which? Shames Broadband ISP Virgin Media UK for Poor Customer Service

16th July, 2024 (11 Comments)

Consumer magazine Which? has today written to the CEOs of Virgin Media (O2), Scottish Power and British Gas in the hope of “urging them to improve their customer service“, which comes after a survey conducted by the magazine found all three to be the “worst broadband and energy firms for customer service.”

virgin media o2 engineer at work over trench 2021

Virgin Media and Nexfibre Add 20,000 Homes to FTTP in Milton Keynes

11th July, 2024 (11 Comments)

Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has announced that they’ve added 20,000 additional homes in the Buckinghamshire (England) town of Milton Keynes to the coverage of their new 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network.

LetterOne Appeal Forced UK Sale of Broadband Network Upp to Nexfibre

10th July, 2024 (3 Comments)

LetterOne, the investment firm behind alternative network provider Upp’s £1bn project to deploy a new full fibre (FTTP) broadband ISP network across 1 million premises in the East of England (here), has asked the High Court of Justice in London to rule it was unlawfully ordered to sell the network by the UK Government.

Virgin Media UK Start Phase 2 of Smart Support to Boost Broadband Reliability UPDATE

8th July, 2024 (12 Comments)

Broadband ISP Virgin Media (O2) has begun the second phase of their effort to deploy the new “Smart Support” service, which aims to boost the reliability of internet connections by proactively identifying and tackling issues remotely at no extra cost. So far only 50,000 users have benefitted from this since its April 2024 launch (here), but new customers will now join them.

2024 H1 – UK Gigabit Broadband Coverage Tops 83 Percent

8th July, 2024 (7 Comments)

ISPreview’s latest biannual UK summary of fixed broadband coverage for H1 2024 has found that “full fibre” (FTTP) ISP networks have grown to reach 67.68% of premises (up from 60.54% in H2 2023) and 83.39% are within reach of “gigabit” speeds (up from 79.86%). Continue on to see details for England, Wales, Scotland and N.Ireland.

Virgin Media and Nexfibre’s FTTP Reaches 20,000 Extra Yeovil Homes

5th July, 2024 (6 Comments)

Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has today announced that they’ve added 20,000 additional homes in the Somerset (England) town of Yeovil to the coverage of their new 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network.

4G Mobile Goes Live on First Tunnel Sections of the Elizabeth Line in London

4th July, 2024 (2 Comments)

The latest update from Transport for London (TfL) has revealed that 4G and 5G mobile (mobile broadband) signals have now been extended to cover the first tunnel sections on the Elizabeth line (running approximately 5 miles). Further tunnelled sections to Whitechapel, Canary Wharf and Woolwich will be connected this summer.

EU Reveals 2024 Broadband and 5G Connectivity Progress vs UK

3rd July, 2024 (13 Comments)

The European Commission has this week published their annual 2024 ‘Broadband Coverage in Europe’ study, which reveals how the EU’s fixed gigabit broadband and 5G mobile networks compare across all of its 27 countries, plus Norway, Iceland, Switzerland and the United Kingdom.

BT Tops MedUX 2024 Study of Big UK Broadband ISP Performance UPDATE2

3rd July, 2024 (0 Comments)

Network benchmarking firm MedUX has today published the results of a new study, which examined the fixed broadband performance and quality of three major UK ISPs – BT, Sky Broadband and Vodafone. Overall, BT ended up topping the rankings, but it’s unclear why they left out TalkTalk and Virgin Media, both of which are bigger than Vodafone.

Virgin-Media-O2-5G-SA-Mobile-Mast-Surrounded-by-Trees-2023

Vodafone and Virgin Media O2 Sign UK Network Sharing Agreement

3rd July, 2024 (14 Comments)

Mobile network operators Vodafone and O2 (Virgin Media) have today announced a new 10-year network sharing agreement. Crucially, the deal also includes a provision for Vodafone’s proposed merger with Three UK (aka – MergeCo), which will enable the merged company to “participate” in the same network sharing deal and divest some radio spectrum to O2.

Virgin Media UK Takes Flak for Automated Removal of TNT Sports

2nd July, 2024 (3 Comments)

Some customers of broadband ISP and TV provider Virgin Media (O2), such as those who have previously taken one of their ‘Maxit‘ bundles that included access to TNT Sports (formerly BT Sport) TV content, have reacted with anger and confusion after the UK provider suddenly removed access to it and with only minimal prior notice.

Vodafone Join O2 and EE in Hitting First SRN Rural 4G UK Coverage Target UPDATE

1st July, 2024 (3 Comments)

Mobile network operator Vodafone has this afternoon followed both O2 (Virgin Media) and EE (BT) in announcing that they’ve “hit [the] Partial Not Spot (PNS) coverage target of the Shared Rural Network (SRN) programme“, which was achieved by expanding their 4G (mobile broadband) coverage to a total of 400 rural locations.

O2 SRN 4G Mobile Mast in Remote Glencoe Scotland UK PR 01072024

O2 UK Claim Completion of Phase One of Rural 4G Mobile Rollout Project UPDATE

1st July, 2024 (6 Comments)

Mobile network operator O2 (Virgin Media / VMO2) has reported that they’ve “completed the first phase” of the £1bn industry-led Shared Rural Network (SRN) rollout, which was achieved by expanding their 4G (mobile broadband) coverage to a total of 227 rural communities in “partial not-spot areas” across the UK.

Virgin Media O2 UK Mobile Upgrade Holiday Picture

Mobile Operator O2 UK Launches New Ultimate Plan UPDATE

27th June, 2024 (18 Comments)

Mobile operator O2 (Virgin Media) has today launched a new top tier ‘Ultimate‘ mobile plan, which combines the usual services with a range of benefits that are said to be worth more than £1,000 across the contract duration. Some of those include Ultimate cover, O2 Switch Up, an Extra from O2, McAfee Mobile Security Plus and inclusive roaming in 123 destinations worldwide.

Virgin-Media-O2-Engineer-Looking-at-Diagram

Nexfibre Extend FTTP Broadband to 15k Premises in High Wycombe and Marlow

27th June, 2024 (0 Comments)

Network operator nexfibre, which shares some of their parentage with UK broadband ISP partner Virgin Media (O2), has today announced that they expect to cover 15,000 premises in the neighbouring Buckinghamshire (England) towns of High Wycombe and Marlow via their new wholesale accessible 2Gbps Fibre-to-the-Premises (FTTP) network.

Fibre-optic-network-fibres-and-cable-connectors-uk

Oxfordshire UK’s GigaHubs Full Fibre Build Connects 180 Sites

26th June, 2024 (4 Comments)

The Oxfordshire County Council (OCC) and Neos Networks have revealed that their ongoing £7.25m “GigaHubs” project has now connected 180 public sector sites (schools, hospitals etc.) to a new gigabit-capable full fibre broadband network. But the work won’t complete until they reach the contracted 193 sites, later this year.

Bright uk optical fibre broadband cables on flat surface - 123rf

Nexfibre Calls for Changes to Protect UK Fibre Broadband Market

25th June, 2024 (24 Comments)

Network builder nexfibre, which is being supported by UK ISP Virgin Media (O2), has today warned that the progress on rolling out gigabit full fibre (FTTP) broadband networks across the UK remains “fragile” and it wants Ofcom to take “decisive action” to prevent the “mistakes of the past” (i.e. Openreach domination) from being “repeated“.