Q&A platforms have been crucial for the online help-seeking behavior of programmers. However, the recent popularity of ChatGPT is altering this trend. Despite this popularity, no comprehensive study has been conducted to evaluate the characteristics of ...

Knowledge-intensive programming Q&A is an active research area in industry. Its application boosts developer productivity by aiding developers in quickly finding programming answers from the vast amount of information on the Internet. In this study, we ...

Although people frequently seek mentoring or advice for their career, most mentoring is performed in person. Little research has examined the nature and quality of career mentoring online. To address this gap, we study how people use online Q&A forums ...

The contours of user experience (UX) design practice have been shaped by a diverse array of practitioners and disciplines, resulting in a diffuse and decentralized body of UX-specific disciplinary knowledge. The rapidly shifting space that UX knowledge ...

Peer tutor learning has been effectively adopted in various learning contexts. It draws attention from the CHI community as it has the potential to be advanced through computer-mediated online video technologies. In this paper, we focus on understanding ...

In this paper, we study the question and answer (Q&A) feature of electronic commerce platforms, an increasingly common form of user-generated content (UGC) that allows consumers to publicly ask product-specific questions and receive responses, either ...

Q&A sites like Quora aim at growing the world's knowledge. In order to do this, they need to get the right questions to the right people to answer them, but also the existing answers to people who are interested in them. In order to accomplish this, ...

Difficulty in navigating daily life can lead to frustration and decrease independence for people with autism. While they turn to online autism communities for information and advice for coping with everyday challenges, these communities may present only ...

In this paper, we propose a mixed-initiative approach to integrate a Q&A site based on a crowd of volunteers with a standard operator-based help desk, ensuring quality of customer service. Q&A sites have emerged as an efficient way to address questions ...

In addition to posting news and status updates, many Twitter users post questions that seek various types of subjective and objective information. These questions are often labeled with 'Q&A' hashtags, such as #lazyweb or #twoogle. We surveyed Twitter ...

The majority of American teens use social network sites (SNSs) but little is known about how they leverage their online social networks to find information. As part of a larger study on social media and information behaviors, we surveyed 158 high school ...

Internet is an easy medium for people to collaborate and crowdsourcing is an efficient feature of social web where people with common interest and expertise come together to solve specific problems by collective thinking and create a community. It can ...

The challenges faced by blind people in their everyday lives are not well understood. In this paper, we report on the findings of a large-scale study of the visual questions that blind people would like to have answered. As part of this year-long study, ...

Social media question asking, in which people use Internet technologies to solicit help from other people, is an increasingly common way for people to find information. This workshop brings together researchers studying social media question asking from ...

Recent work has shown the potential of having remote humans answer visual questions that blind users have. On the surface social networking sites (SNSs) offer an attractive free source of human-powered answers that can be personalized to the user. In ...

Research has identified a link between Facebook use and bridging social capital, which speaks to the informational resources provided by a diverse network of connections. In order to explicate the mechanism through which Facebook may help individuals ...

The friend list of many social network users can be very large. This creates challenges when users seek to direct their social interactions to friends that share a particular interest. We present a self-organizing online tool that by incorporating ideas ...

Asking friends, colleagues, or other trusted people to help answer a question or find information is a familiar and tried-and-true concept. Widespread use of online social networks has made social information seeking easier, and has provided researchers ...

Many new technologies have been developed to assist people who are visually impaired in learning about their environment, but there is little understanding of their motivations for using these tools. Our tool VizWiz allows users to take a picture using ...

Question and Answer (Q&A) websites, such as Stack Overflow, use social media to facilitate knowledge exchange between programmers and fill archives with millions of entries that contribute to the body of knowledge in software development. Understanding ...